Magento 2.3.2- Orders in Processing state when creating Orders with multiple simple products and one bundle product

[mangamuri]

Preconditions (*)

1. Magento 2.3.2
2. We are creating Order using Magento API's not from storefront

Steps to reproduce (*)

1. Add 2 simple products to cart
2. Add one Bundle product to cart
3. Create Order
4. View Order status - Order status is showing as Procesisng
5. Only one simple product is getting invoiced

Expected result (*)

1. [Screenshots, logs or description]
2. Order should be in Complete status and both simple products should invoiced

Actual result (*)

1. [Screenshots, logs or description]
2. Order status is in Processing and only one simple product getting invoiced

[m2-assistant]

Hi @mangamuri. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento give me 2.3-develop instance - upcoming 2.3.x release

For more details, please, review the Magento Contributor Assistant documentation.

@mangamuri do you confirm that you were able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

---

• Join Magento Community Engineering Slack and ask your questions in #github channel.

[mangamuri]

@magento give me 2.3-develop instance ( 2.3.2 version)

[magento-engcom-team]

Hi @mangamuri. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @mangamuri, here is your Magento instance.
Admin access: https://i-25522-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[m2-assistant]

Hi @ajijshekh123. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

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[ajijshekh123]

Give me @magento give me 2.3-develop instance

[magento-engcom-team]

Hi @ajijshekh123. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @ajijshekh123, here is your Magento instance.
Admin access: https://i-25522-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[m2-assistant]

Hi @engcom-Echo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

  Details

  If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

• 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

• 4. Verify that the issue is reproducible on 2.3-develop branch

  Details

  - Add the comment @magento give me 2.3-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

• 5. Add label Issue: Confirmed once verification is complete.

• 6. Make sure that automatic system confirms that report has been added to the backlog.

[osrecio]

@magento give me 2.3-develop instance

[magento-engcom-team]

Hi @osrecio. Thank you for your request. I'm working on Magento 2.3-develop instance for you

[magento-engcom-team]

Hi @osrecio, here is your Magento instance.
Admin access: https://i-25522-2-3-develop.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[ryanpalmerweb]

Is this linked to the non-API version of the bug?
#22246

[engcom-Echo]

Hello @mangamuri
Thank you for contribution and collaboration!

I can't reproduce this issue on fresh Magento 2.3-develop and 2.3.3.
Preconditions:
Two simple products and one bundle product are created. Customer is created.

Testing scenario:
1. Add one Bundle product to cart using API
2. Create Order using API
3. View Order status - Order status is showing as Procesisng (in admin panel)
4. Invoice order
Result: All products are invoiced

If you still faced this issue on 2.3-develop please reopen this one or create a new Issue with all required details according to Issue reporting guidelines

So I have to close this issue.
Thanks for your report!

[mangamuri]

@magento sorry for confusion , Thanks for looking into this. Actually in my comment i try to mention that I have two products in my cart bundle product ( qty:1) and simple product (qty:2) , when i create order with api's i see only one simple product quantity getting invoiced and we using this with card payment.

Here are other things

• creating order with API's
• Order creating is using guest-carts only
• Order being paid with our payment partner (CardConnect)

[engcom-Echo]

Hello @mangamuri

Thank you for contribution and collaboration!

This is related with CardConnect is third party extension and not included in magento by default.
Please refer to the CardConnect support, for advice or general discussion about this issue.

So I have to close this issue.
Thanks for your report!

[davidrthomson]

Hi,

We are experiencing this exact issue on Magento 2.3.2. What was the fix for this in the end? Was the conclusion that it is not reproducible in 2.3.3?

Thanks,

David