Magento ver. 2.3.0 - Perpetually loading screen for #PAYMENT

[abubuioc]

Preconditions and environment

• Magento version: Magento ver. 2.3.0

• The end user adds an item to the cart, and clicks for payment. The "Payment" page (payment method) loads perpetually without any pop-ups or error messages.
  

• The browser in use is Google Chrome Version 123.0.6312.106

Steps to reproduce

To reproduce...

1. Access our page's link for vendor registration (product example)
2. Link https://www.cronsrud.com/store/vendor-registration-2024.html
3. Select 1 unit, add to cart.
4. A pop up screen shows, select go to cart.
5. To the right side of the screen, select proceed to checkout.
6. Bug Appears! Loading screen... will not pass this point.
   

Expected result

Order is completed successfully and we are past the loading screen and off to submit payment method and complete order.

Actual result

Loading screen, will not allow the end user to enter payment information.

Additional information

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @abubuioc. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
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• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
  - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!
• 5. Add label Issue: Confirmed once verification is complete.
• 6. Make sure that automatic system confirms that report has been added to the backlog.

[abubuioc]

Area: PAYMENTS
Reproduced on 2.3.0

[abubuioc]

Issue: Confirmed

[abubuioc]

Hi @engcom-Bravo - Could you advise if there is additional information needed for this open issue?

[abubuioc]

Issue: Confirmed

[m2-assistant]

Hi @engcom-Dash. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
     Details

     - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
     - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
     - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

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• Join Magento Community Engineering Slack and ask your questions in #github channel.

[abubuioc]

Area: PAYMENT

[abubuioc]

Hi Team - can we have an update please..

[devchris79]

Have you looked in the Chrome console to see if any errors are displayed?

[devchris79]

Tried your page and it works for me....

It may be that your browser simply needs its cache cleaning.

[abubuioc]

I have cleaned the cache, cookies, history... This screenshot was just now..

[abubuioc]

Hello - looking for an update...

[engcom-Dash]

Hi @abubuioc

Thanks for reporting and collaboration.

Verified the issue by following the below mentioned steps to reproduce :

1.Access our page's link for vendor registration (product example)
Link https://www.cronsrud.com/store/vendor-registration-2024.html
2.Select 1 unit, add to cart.
3.A pop up screen shows, select go to cart.
4.To the right side of the screen, select proceed to checkout.
5.Bug Appears! Loading screen... will not pass this point.

But we are able to fill the payment details. The page is working fine for us.

Please refer the below screenshots. Let us know if we have missed anything.

[abubuioc]

Hello @engcom-Dash ! Thank you for your message...

But by following the same steps... this happens on our end... there is a bug that is not letting that page pass.

Screenshot of just now attached.

[abubuioc]

Hello - checking in ...

[abubuioc]

Hello,

Please note we continue to have this issue. Do you need to remote log in?

[abubuioc]

Good morning... looking for an update.

[abubuioc]

issue: needs update

[abubuioc]

Issue: needs update

[engcom-Dash]

Hi @abubuioc

We are not able to access the link provided

https://www.cronsrud.com/store/vendor-registration-2024.html

We are seeing the below error.

"There has been an error processing your request
Exception printing is disabled by default for security reasons.

Error log record number: 1556876686153"

Please refer the attached screenshot.

[abubuioc]

We created a new link. Still is not working... https://www.cronsrud.com/store/vendor-registration-2024.html Kind Regards, *Alexa Bubuioc* Parts Sales Manager

…

------------------------------ *704.508.7000* 120 Technology Drive Troutman, NC 28166 <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> <https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> *Upcoming Holidays: Monday, May 27th.* *Secure Remittance Guidance: Please Always Confirm Directly with our team upon receiving any Remittance change notifications.*

On Wed, Apr 10, 2024 at 3:56 AM susena sravani simhambhatla < ***@***.***> wrote: Hi @abubuioc <https://github.com/abubuioc> We are not able to access the link provided https://www.cronsrud.com/store/vendor-registration-2024.html We are seeing the below error. "There has been an error processing your request Exception printing is disabled by default for security reasons. Error log record number: 1556876686153" Please refer the attached screenshot. Screenshot.2024-04-10.at.1.24.04.PM.png (view on web) <https://github.com/magento/magento2/assets/60198592/69eeb826-eecd-42ff-8cdf-ccc33284d17a> — Reply to this email directly, view it on GitHub <#38577 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BHR3UBSECZOUAASVQNCL2I3Y4TWCDAVCNFSM6AAAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBWHAYDCOJWGE> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- The statement and opinions expressed here are my own and do not necessarily represent those of our various Companies. This message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and destroy this message if a facsimile or delete this message immediately if this is an electronic communication.

[engcom-Dash]

Hi @abubuioc

While trying to signin in the link you have provided we are getting the below error. "Error log record number: 924887178473"

https://www.cronsrud.com/store/vendor-registration-2024.html

Please refer the attached screenrecording.

Screen.Recording.2024-04-10.at.6.30.30.PM.mov

[abubuioc]

That link works... Can you clear your cache? Cookies? [image: image.png] Kind Regards, *Alexa Bubuioc* Parts Sales Manager

…

------------------------------ *704.508.7000* 120 Technology Drive Troutman, NC 28166 <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> <https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> *Upcoming Holidays: Monday, May 27th.* *Secure Remittance Guidance: Please Always Confirm Directly with our team upon receiving any Remittance change notifications.*

On Wed, Apr 10, 2024 at 9:17 AM susena sravani simhambhatla < ***@***.***> wrote: Hi @abubuioc <https://github.com/abubuioc> While trying to signin in the link you have provided we are getting the below error. "Error log record number: 924887178473" https://www.cronsrud.com/store/vendor-registration-2024.html Please refer the attached screenrecording. https://github.com/magento/magento2/assets/60198592/a4c538c3-8656-455d-96e2-33d0bedc34f5 — Reply to this email directly, view it on GitHub <#38577 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BHR3UBV7UIJEHMRXQ6C7DHDY4U3W5AVCNFSM6AAAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBXGUZDENBSGI> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- The statement and opinions expressed here are my own and do not necessarily represent those of our various Companies. This message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and destroy this message if a facsimile or delete this message immediately if this is an electronic communication.

[abubuioc]

Please provide an update on this error. We continue to have numerous calls a day regarding issues with the MAGENTO website and we would like to have someone dedicated to this issue. Please advise. Kind Regards, *Alexa Bubuioc* Parts Sales Manager

…

------------------------------ *704.508.7000* 120 Technology Drive Troutman, NC 28166 <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> <https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> *Upcoming Holidays: Monday, May 27th.* *Secure Remittance Guidance: Please Always Confirm Directly with our team upon receiving any Remittance change notifications.*

On Wed, Apr 10, 2024 at 9:28 AM Alexa Bubuioc ***@***.***> wrote: That link works... Can you clear your cache? Cookies? [image: image.png] Kind Regards, *Alexa Bubuioc* Parts Sales Manager ------------------------------ *704.508.7000* 120 Technology Drive Troutman, NC 28166 <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> <https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> *Upcoming Holidays: Monday, May 27th.* *Secure Remittance Guidance: Please Always Confirm Directly with our team upon receiving any Remittance change notifications.* On Wed, Apr 10, 2024 at 9:17 AM susena sravani simhambhatla < ***@***.***> wrote: > Hi @abubuioc <https://github.com/abubuioc> > > While trying to signin in the link you have provided we are getting the > below error. "Error log record number: 924887178473" > > https://www.cronsrud.com/store/vendor-registration-2024.html > > Please refer the attached screenrecording. > > > https://github.com/magento/magento2/assets/60198592/a4c538c3-8656-455d-96e2-33d0bedc34f5 > > — > Reply to this email directly, view it on GitHub > <#38577 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/BHR3UBV7UIJEHMRXQ6C7DHDY4U3W5AVCNFSM6AAAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANBXGUZDENBSGI> > . > You are receiving this because you were mentioned.Message ID: > ***@***.***> >

-- The statement and opinions expressed here are my own and do not necessarily represent those of our various Companies. This message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and destroy this message if a facsimile or delete this message immediately if this is an electronic communication.

[digitalrisedorset]

Evening, I am looking at reproducing the issue at my end. I have just created a new account and I can see the billing address form and the payment for too.

I suspect the bugs you mention may happen with customers who are returning customers. Ideally, we could benefit to get some credentials of the customer you use to trigger the bugs? then, using them, we may be able to debug further

[abubuioc]

Thanks! Ok . Try my account as I am having issues as well.. ***@***.*** Ab89sb15 Kind Regards, *Alexa Bubuioc* Parts Sales Manager

…

------------------------------ *704.508.7000* 120 Technology Drive Troutman, NC 28166 <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> <https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> *Upcoming Holidays: Monday, May 27th.* *Secure Remittance Guidance: Please Always Confirm Directly with our team upon receiving any Remittance change notifications.*

On Thu, Apr 11, 2024 at 2:21 PM Herve Tribouilloy ***@***.***> wrote: Evening, I am looking at reproducing the issue at my end. I have just created a new account and I can see the billing address form and the payment for too. I suspect the bugs you mention may happen with customers who are returning customers. Ideally, we could benefit to get some credentials of the customer you use to trigger the bugs? then, using them, we may be able to debug further — Reply to this email directly, view it on GitHub <#38577 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BHR3UBRNWCBPIO2O3SGTRITY43IBRAVCNFSM6AAAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANJQGI3DEMJSG4> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- The statement and opinions expressed here are my own and do not necessarily represent those of our various Companies. This message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and destroy this message if a facsimile or delete this message immediately if this is an electronic communication.

[abubuioc]

[image: image.png] This is just now... Kind Regards, *Alexa Bubuioc* Parts Sales Manager

…

------------------------------ *704.508.7000* 120 Technology Drive Troutman, NC 28166 <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> <https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> *Upcoming Holidays: Monday, May 27th.* *Secure Remittance Guidance: Please Always Confirm Directly with our team upon receiving any Remittance change notifications.*

On Thu, Apr 11, 2024 at 2:22 PM Alexa Bubuioc ***@***.***> wrote: Thanks! Ok . Try my account as I am having issues as well.. ***@***.*** Ab89sb15 Kind Regards, *Alexa Bubuioc* Parts Sales Manager ------------------------------ *704.508.7000* 120 Technology Drive Troutman, NC 28166 <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> <https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> *Upcoming Holidays: Monday, May 27th.* *Secure Remittance Guidance: Please Always Confirm Directly with our team upon receiving any Remittance change notifications.* On Thu, Apr 11, 2024 at 2:21 PM Herve Tribouilloy < ***@***.***> wrote: > Evening, I am looking at reproducing the issue at my end. I have just > created a new account and I can see the billing address form and the > payment for too. > > I suspect the bugs you mention may happen with customers who are > returning customers. Ideally, we could benefit to get some credentials of > the customer you use to trigger the bugs? then, using them, we may be able > to debug further > > — > Reply to this email directly, view it on GitHub > <#38577 (comment)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/BHR3UBRNWCBPIO2O3SGTRITY43IBRAVCNFSM6AAAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANJQGI3DEMJSG4> > . > You are receiving this because you were mentioned.Message ID: > ***@***.***> >

-- The statement and opinions expressed here are my own and do not necessarily represent those of our various Companies. This message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and destroy this message if a facsimile or delete this message immediately if this is an electronic communication.

[digitalrisedorset]

I can't find your email anywhere? I did look up on the earlier comments in this issue and tried to follow you as you when using github? thanks

[abubuioc]

Hi - I do not understand your last message. What do you mean you cannot find my email anywhere? Could you please elaborate? Where are you searching for it? The credentials I provided were for our website cr onsrud... the shop that is having the issue submitted to GITHUB. Kind Regards, *Alexa Bubuioc* Parts Sales Manager

…

------------------------------ *704.508.7000* 120 Technology Drive Troutman, NC 28166 <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> <https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> *Upcoming Holidays: Monday, May 27th.* *Secure Remittance Guidance: Please Always Confirm Directly with our team upon receiving any Remittance change notifications.* On Thu, Apr 11, 2024 at 2:49 PM Herve Tribouilloy ***@***.***> wrote:

I can't find your email anywhere? I did look up on the github issue and tried to follow you as you when using github? thanks On 11/04/2024 19:24, abubuioc wrote: > [image: image.png] > > This is just now... > > Kind Regards, > > *Alexa Bubuioc* > > Parts Sales Manager > > ------------------------------ > > *704.508.7000* > > 120 Technology Drive Troutman, NC 28166 > > <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> > < https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> > <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> > *Upcoming Holidays: Monday, May 27th.* > *Secure Remittance Guidance: Please Always Confirm Directly with our > team > upon receiving any Remittance change notifications.* > > On Thu, Apr 11, 2024 at 2:22 PM Alexa Bubuioc ***@***.***> wrote: > >> Thanks! Ok . >> Try my account as I am having issues as well.. >> >> ***@***.*** >> Ab89sb15 >> >> Kind Regards, >> >> *Alexa Bubuioc* >> >> Parts Sales Manager >> >> ------------------------------ >> >> *704.508.7000* >> >> 120 Technology Drive Troutman, NC 28166 >> >> <https://info.cronsrud.com/events?utm_source=Direct&utm_medium=Email> >> < https://info.cronsrud.com/social-media?utm_source=Direct&utm_medium=Email> >> <https://www.cronsrud.com/store/?utm_source=Direct&utm_medium=Email> >> *Upcoming Holidays: Monday, May 27th.* >> *Secure Remittance Guidance: Please Always Confirm Directly with our >> team >> upon receiving any Remittance change notifications.* >> >> >> On Thu, Apr 11, 2024 at 2:21 PM Herve Tribouilloy < >> ***@***.***> wrote: >> >>> Evening, I am looking at reproducing the issue at my end. I have just >>> created a new account and I can see the billing address form and the >>> payment for too. >>> >>> I suspect the bugs you mention may happen with customers who are >>> returning customers. Ideally, we could benefit to get some >>> credentials of >>> the customer you use to trigger the bugs? then, using them, we may be >>> able >>> to debug further >>> >>> -- >>> Reply to this email directly, view it on GitHub >>> < #38577 (comment)>, >>> or unsubscribe >>> < https://github.com/notifications/unsubscribe-auth/BHR3UBRNWCBPIO2O3SGTRITY43IBRAVCNFSM6AAAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANJQGI3DEMJSG4 > >>> . >>> You are receiving this because you were mentioned.Message ID: >>> ***@***.***> >>> >> > > -- > > The statement and opinions expressed here are my own and do not > necessarily represent those of our various Companies. This message, > including any attachments, is intended only for the use of the > individual > or entity to which it is addressed and may contain information that is > non-public, proprietary, privileged, confidential, and exempt from > disclosure under applicable law or may constitute as attorney work > product. > If you are not the intended recipient, you are hereby notified that any > use, dissemination, distribution, or copying of this communication is > strictly prohibited. If you have received this communication in error, > notify us immediately by telephone and destroy this message if a > facsimile > or delete this message immediately if this is an electronic > communication. > -- > Reply to this email directly, view it on GitHub [1], or unsubscribe > [2]. > You are receiving this because you commented.Message ID: > ***@***.***> Links: ------ [1] #38577 (comment) [2] https://github.com/notifications/unsubscribe-auth/BHVLMT3XCTD2GWEE6N3P5YLY43INNAVCNFSM6AAAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANJQGI3DQMJZHE --=_c28d6192ac1f818928456f701bb04aa4 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=UTF-8 <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset= =3DUTF-8" /></head><body style=3D'font-size: 10pt; font-family: Verdana,Gen= eva,sans-serif'> <p>I can't find your email anywhere? I did look up on the github issue and = tried to follow you as you when using github?</p> <p>thanks</p> <div id=3D"signature"></div> <p><br /></p> <p id=3D"reply-intro">On 11/04/2024 19:24, abubuioc wrote:</p> <blockquote type=3D"cite" style=3D"padding: 0 0.4em; border-left: #1010ff 2= px solid; margin: 0"> <div id=3D"replybody1"> <p><br /></p> [image: image.png] <br /><br />This is just now... <br /><br />Kind Regards= , <br /><br />*Alexa Bubuioc* <br /><br />Parts Sales Manager <br /><br />-= ----------------------------- <br /><br />*704.508.7000* <br /><br />120 Te= chnology Drive Troutman, NC 28166 <br /><br />&lt; https://info.cronsrud.com= /events?utm_source=3DDirect&amp;utm_medium=3DEmail&gt; <br />&lt; https://in= fo.cronsrud.com/social-media?utm_source=3DDirect&amp;utm_medium=3DEmail&gt;= <br />&lt; https://www.cronsrud.com/store/?utm_source=3DDirect&amp;utm_medi= um=3DEmail&gt; <br />*Upcoming Holidays: Monday, May 27th.* <br />*Secure R= emittance Guidance: Please Always Confirm Directly with our team <br />upon= receiving any Remittance change notifications.* <br /><br /><br />On Thu, = Apr 11, 2024 at 2:22=E2=80=AFPM Alexa Bubuioc ***@***.***&gt; wrote: <br />= <br />&gt; Thanks! Ok . <br />&gt; Try my account as I am having issues as = well.. <br />&gt; <br />&gt; ***@***.*** <br />&gt; Ab89sb15 <br />&gt; <br= />&gt; Kind Regards, <br />&gt; <br />&gt; *Alexa Bubuioc* <br />&gt; <br = />&gt; Parts Sales Manager <br />&gt; <br />&gt; --------------------------= ---- <br />&gt; <br />&gt; *704.508.7000* <br />&gt; <br />&gt; 120 Technol= ogy Drive Troutman, NC 28166 <br />&gt; <br />&gt; &lt; https://info.cronsru= d.com/events?utm_source=3DDirect&amp;utm_medium=3DEmail&gt; <br />&gt; &lt;= https://info.cronsrud.com/social-media?utm_source=3DDirect&amp;utm_medium= =3DEmail&gt; <br />&gt; &lt; https://www.cronsrud.com/store/?utm_source=3DDi= rect&amp;utm_medium=3DEmail&gt; <br />&gt; *Upcoming Holidays: Monday, May = 27th.* <br />&gt; *Secure Remittance Guidance: Please Always Confirm Direct= ly with our team <br />&gt; upon receiving any Remittance change notificati= ons.* <br />&gt; <br />&gt; <br />&gt; On Thu, Apr 11, 2024 at 2:21=E2=80= =AFPM Herve Tribouilloy &lt; <br />&gt; ***@***.***&gt; wrote: <br />&gt; <= br />&gt;&gt; Evening, I am looking at reproducing the issue at my end. I h= ave just <br />&gt;&gt; created a new account and I can see the billing add= ress form and the <br />&gt;&gt; payment for too. <br />&gt;&gt; <br />&gt;= &gt; I suspect the bugs you mention may happen with customers who are <br /= >&gt;&gt; returning customers. Ideally, we could benefit to get some creden= tials of <br />&gt;&gt; the customer you use to trigger the bugs? then, usi= ng them, we may be able <br />&gt;&gt; to debug further <br />&gt;&gt; <br = />&gt;&gt; &mdash; <br />&gt;&gt; Reply to this email directly, view it on = GitHub <br />&gt;&gt; &lt; #38577#= issuecomment-2050262127&gt;, <br />&gt;&gt; or unsubscribe <br />&gt;&gt; &= lt; https://github.com/notifications/unsubscribe-auth/BHR3UBRNWCBPIO2O3SGTRI= TY43IBRAVCNFSM6AAAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANJQG= I3DEMJSG4&gt; <br />&gt;&gt; . <br />&gt;&gt; You are receiving this becaus= e you were mentioned.Message ID: <br />&gt;&gt; ***@***.***&gt; <br />&gt;&= gt; <br />&gt; <br /><br />-- <br /><br /><br />The statement and opinions = expressed here are my own and do not <br />necessarily represent those of o= ur various Companies. This message, <br />including any attachments, is int= ended only for the use of the individual <br />or entity to which it is add= ressed and may contain information that is <br />non-public, proprietary, p= rivileged, confidential, and exempt from <br />disclosure under applicable = law or may constitute as attorney work product. <br />If you are not the in= tended recipient, you are hereby notified that any <br />use, dissemination= , distribution, or copying of this communication is <br />strictly prohibit= ed. If you have received this communication in error, <br />notify us immed= iately by telephone and destroy this message if a facsimile <br />or delete= this message immediately if this is an electronic communication. <br /> <p style=3D"font-size: small; -webkit-text-size-adjust: none; color: #666;"= >&mdash;<br />Reply to this email directly, <a href=3D" https://github.com/m= agento/magento2/issues/38577#issuecomment-2050268199" target=3D"_blank" rel= =3D"noopener noreferrer">view it on GitHub</a>, or <a href=3D" https://githu= b.com/notifications/unsubscribe-auth/BHVLMT3XCTD2GWEE6N3P5YLY43INNAVCNFSM6A= AAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANJQGI3DQMJZHE" targe= t=3D"_blank" rel=3D"noopener noreferrer">unsubscribe</a>.<br />You are rece= iving this because you commented.<img src=3D" https://github.com/notificatio= ns/beacon/BHVLMTYFRNC7BMSBEEZLKY3Y43INNA5CNFSM6AAAAABFVMRSAOWGG33NNVSW45C7O= R4XAZNMJFZXG5LFINXW23LFNZ2KUY3PNVWWK3TUL5UWJTT2GSOCO.gif" width=3D"1" heigh= t=3D"1" /><span style=3D"color: transparent; font-size: 0; display: none; v= isibility: hidden; overflow: hidden; opacity: 0; width: 0px; height: 0px; m= ax-width: 0; max-height: 0; mso-hide: all;">Message ID: <span>&lt;magento/m= agento2/issues/38577/2050268199</span><span>@</span><span>github</span><spa= n>.</span><span>com&gt;</span></span></p> </div> </blockquote> </body></html> --=_c28d6192ac1f818928456f701bb04aa4-- — Reply to this email directly, view it on GitHub <#38577 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BHR3UBX3QHBONIV7SLGCICLY43LMLAVCNFSM6AAAAABFVMRSAOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDANJQGMYTAOJUGY> . You are receiving this because you were mentioned.Message ID: ***@***.***>

-- The statement and opinions expressed here are my own and do not necessarily represent those of our various Companies. This message, including any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and destroy this message if a facsimile or delete this message immediately if this is an electronic communication.

[digitalrisedorset]

Hi, thanks for coming back to me. This issue has a long trail of messages and I might miss something.

• I understand the issue you have raised is on a live environment.
• I understand we are currently trying to replicate your issue so that we can pinpoint the origin for it. In reality, even if we can find out the origin of the issue, it is likely the debugging will be limited since we have a live environment

Currently, my focus is to login as a user that has the issue. That's why I would like to have the credentials you use and I can't find them anywhere: I see a password but I am missing an email.

The way the email appears at the moment is: ***@***.***

[engcom-Dash]

Hi @abubuioc

Thanks for reporting and collaboration.

Verified the issue again on the latest URL provided.

https://www.cronsrud.com/store/vendor-registration-2024.html

We can proceed with the payment.Please refer the attached screenshot.

[engcom-Dash]

Hi @abubuioc

We have noticed that this issue has not been updated for a long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel free to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.