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[2.1.0] Sometimes WYSIWYG editor does not show. #6222

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peec opened this issue Aug 18, 2016 · 14 comments
Closed

[2.1.0] Sometimes WYSIWYG editor does not show. #6222

peec opened this issue Aug 18, 2016 · 14 comments
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bug report Component: Cms Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development

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@peec
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peec commented Aug 18, 2016

Preconditions

  1. PHP 7.0.3
  2. Mysql 5.6
  3. Latest chrome browser
  4. Magento environment: Production
  5. JS / CSS minifcation and merging enabled.

Steps to reproduce

  1. Go into any page with a wysiwyg editor possiblity ( e.g. product edit page ).
  2. See that sometimes it does not appear
  3. Try clicking "Show editor". Nothing happens.
  4. If you click the "Show/Hide editor" and do F5 refresh the page, suddenly the WYSIWYG editor shows.

Expected result

  1. When toggling between Show/Hide editor you should get the WYSIWYG editor.

Actual result

Editor not showing (randomly) . Sometimes it does, sometimes not. A browser refresh might do so the editor opens..

@vivek201
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This is not completely random.

Steps to reproduce

Method 1:

  1. Go to Content > Pages in backend
  2. Edit any page but while editing right click on the Edit link and open the link in a new page.
  3. Wait for the page to be loaded before switching to the page.
  4. The WYSIWYG editor will not be loaded

Method 2:

  1. Reload the page, but switch to another tab quickly.
  2. Wait for the page to be loaded.
  3. The WYSIWYG editor will not be loaded.

Method 3:

  1. Reload the page
  2. Stay on the page until it is completely loaded.
  3. The WYSIWYG editor will now be loaded.
  4. For that tab, the WYSIWYG editor will be loaded even if we reload the page and switch to another tab.
  5. Close that tab, and go through Method 1 for that same page, the WYSIWYG editor will not be loaded

I tested this using a fresh M2.1 installation without any customization or sample data.

@orbitrod
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I have been having the same problem with the WYSIWYG as well on M2.0.7 and M2.1.

Thanks @vivek201 for figuring out how to reproduce the problem.

@MomotenkoNatalia MomotenkoNatalia self-assigned this Aug 23, 2016
@MomotenkoNatalia MomotenkoNatalia added the Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development label Aug 26, 2016
@MomotenkoNatalia
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Hi @peec! Thanks for reporting this! I have created an internal ticket to fix this issue - MAGETWO-57675. @vivek201 We are appreciate your help with detailed steps to reproduce!

@vivek201
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@MomotenkoNatalia Thanks for the response! I was starting to wonder if this was an issue on just my system.

@ghost
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ghost commented Sep 12, 2016

I am seeing the same issue with 2.1.1. The WYSIWYG editor shows up after refreshing the page and staying on it until it fully loads again.

mmansoor-magento pushed a commit that referenced this issue Oct 19, 2016
[Folks] Bugs
- MAGETWO-58334 [Github] Free shipping is not applied if cart price rule match #6584
- MAGETWO-57278 For Dutch locale, ZIP in checkout is already giving out a "validation failed" error at page load
- MAGETWO-57675 [GITHUB] WYSIWYG editor does not show. #6222 #4828 #6815
- MAGETWO-56836 [FT] Update wishlist button doesn't receive the click in AddProductsToCartFromCustomerWishlistOnFrontendTest
- MAGETWO-54412 [MERCHANT] Integrity Constraint Violation when creating orders #4580
- MAGETWO-58730 [Github] Incorrect province code sent on Checkout to UPS #6564
@SerhiyShkolyarenko
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Fix is delivered to the develop branch. Closing the issue.
Issues for backporting to 2.0.x and 2.1.x branches are MAGETWO-59691 and MAGETWO-59688 correspondingly.

@ewallkrishnaprakash
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The mentioned commit was not working properly. Still i have face the issue after use the following commit.
3524943

I have check the js confilicts, required resources everything fine. But still I have face the issue.
Kindly any one suggest a proper solutions for this issue.

I have using magento 2.1.1
I have face this issue all browsers other then chrome.

Screen-shots:
http://prnt.sc/er3dbz
http://prnt.sc/er3e39

@TiEul
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TiEul commented Apr 3, 2017

I am also still experiencing this issue on Magento 2.1.5, are there any plans to merge this fix into the next minor 2.1.x release?

@conveydk
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conveydk commented Apr 13, 2017

It's still an issue on 2.1.6. It's a nuisance these small issues aren't getting fixed quickly.

hostep pushed a commit to hostep/magento2 that referenced this issue May 3, 2017
magento-team pushed a commit that referenced this issue May 8, 2017
…tor does not show. #6222 #4828 #6815 #9499

 - Merge Pull Request #9499 from hostep/magento2:backport-magetwo-57675
magento-team pushed a commit that referenced this issue May 8, 2017
[EngCom] Public Pull Requests - 2.1

 - MAGETWO-68903: Backport of MAGETWO-57675 for Magento 2.1: WYSIWYG editor does not show. #6222 #4828 #6815 #9499
 - MAGETWO-68902: Backport of MAGETWO-54798 For Magento 2.1: One page checkout - Street Address should highlight red when data is missing #9500
@jobsmartdesigner
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I am having this issue as well and I created an issue, I am pretty new to magento so it would be helpful to have it fixed. At this point I am unable to update the product descriptions at all even when I out new info in and save the page, the new changes do not take effect and there is no editor no matter how long I wait.
I also see that all the html tags are showing up in the description and none of the videos are showing either.
Someone PLEASE help!!
screenshot 196

@magento-team magento-team added 2.1.x Issue: Ready for Work Gate 4. Acknowledged. Issue is added to backlog and ready for development bug report Component: Cms labels Jul 31, 2017
@magento-team
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Internal ticket to track issue progress: MAGETWO-68903

@asfandsheraz
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Hi #magento-team so I suppose that your (Internal ticket to track issue progress: MAGETWO-68903) is still under progress.???? It's been 3 years since this issue occurs.

@asfandsheraz
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asfandsheraz commented Jul 22, 2019

why this visibility: hidden; is here when I uncheck this then editor appears.
image

image

@asfandsheraz
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Well here is he solution if any one need. use this setting
FireShot Capture 004 - Configuration _ Settings _ Stores _ Magento Admin - www rabtstore pk

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