REST API Missing Product_Option values for Order Items in salesOrderManagementV1 and salesOrderItemRepositoryV1

[maultby]

Preconditions

Mag CE 2.1.5
PHP 5.6.19
MySQL 5.7.11

Steps to reproduce

In Mag Admin create new Bundle product, add Bundle Items to product, set Ship Bundle Items option to Separately.
In Mag Admin create new Bundle product, add Bundle Items to product, set Ship Bundle Items option to Together.
Create and Save a separate Sales Order for each newly added Bundle Product.
Use Swagger or another development app to call salesOrderRepositoryV1 GET /V1/orders for each Sale Order and return the response body. Note that the response body model shows product_option with Order Items structure. But the REST response does not contain the product_option property and its values. The same missing content occurs with salesOrderItemRepositoryV1 GET /V1/orders/items/{id}.
When catalogProductRepositoryV1 GET /V1/products/{sku} is called for the Bundle products the response body correctly shows custom_attributes{"attribute_code": "shipment_type","value": "0"}
With Mag V1.9 SOAP API product_options is populated and the critical value shipment_type is shown. This value is critical for controlling how the sales order is to be handled in our receiving systems.

Expected result

REST API response body property product_option should be populated with values that include shipment_type.

Actual result

REST API response body property product_option is not included in response body despite the model_schema showing it and the order containing bundle product with shipment_type.

It is not possible to work around this by getting the product details during order item get because the Ship Bundle Items option may not be the same as when the order was created.

This is a show stopper for our integration project.

[timtt-zz]

I am also seeing this issue with 2.1.4

[RomanKrut]

@maultby Hi. Thanks for your report. The internal ticket was created MAGETWO-70532

[phpsyscoder]

Same issue here.... does anyone have a workaround or "quick-fix"? Would be great.
Thank you in Advance

[magento-engcom-team]

@maultby, thank you for your report.
We've created internal ticket(s) MAGETWO-70532 to track progress on the issue.

[anupwankhede]

Hi this is very important issue and we would appreciate if fixed in next 2.1 version :)

[crowebar]

Looks like it has been discussed previously
#9378

but rejected...
vrann suggests using GET V1/orders/items/:id request but that doesn't return them either...

[magento-engcom-team]

Hi @maultby.

Thank you for your report and collaboration!

The issue was fixed by Magento team. The fix was delivered into magento/magento2:2.3-develop branch(es).
Related commit(s):

• b3a1cc66df511975ceec0d76447cbfadab35d7f8
• 7c6ecc33bf6d5707021548e0920650b7feec265c

The fix will be available with the upcoming 2.3.3 release.

[philippta]

As mentioned in #9378

The constant KEY_PRODUCT_OPTION is defined as product_option, but the corresponding database field is named product_options (note the plural form).

This is still the case which means when requesting /V1/order/items/:id it does not return any product options. Is there anything I am missing?

[eastern-raviraj]

I am using the magento 2.3.5 but still I didnt see the product custom options in the response .
Can some one please confirm if this is fixed ?

[DaliTheCat]

Any news on this? Both the orders/{order_id} and the orders/items/{item_id} return a list of option_values but they are keys to another table. It would be ideal to get the option string.

"product_option": {
    "extension_attributes": {
        "custom_options": [
            {
                "option_id": "491",
                "option_value": "3057" // This should be the option string to show.
            },
        ],
    },
},

Or is there another way of retrieving this info for each order items?

[webgility-amazonapi]

Any update on product_option. We are also facing the same difficulty to get the product_option labels and selected values.
We are using Magento ver. 2.4.1.
In which version its fixed?
Magento team please answer ASAP

[mahmoud-abdelmalek]

2.4.3 still getting option id and option value ( id ) too
cannot retrieve option label or real option value (text) through order api

[mohammedTBB]

Still not getting product_options from the endpoint orders/items/{item_id} and orders/{order_id}
in magento 2.4.6-p4
Any fix for this?