Matchbox Support

This WordPress plugin adds helpers for the Matchbox support team.

Key features

• Add Matchbox's HelpScout Beacon for site admins.

HelpScout Beacon

The plugin adds a HelpScout Beacon for site admins to the site's front-end and admin areas. This allows those users to submit a support ticket from directly within their site.

Requirements

• A pre-configured HelpScout Beacon.

Setup

To enable the beacon, you must define the HELPSCOUT_BEACON_ID constant in your wp-config.php file.

1. Get your Beacon ID from HelpScout.
2. Add define('HELPSCOUT_BEACON_ID', 'YOUR_BEACON_ID_HERE'); to the wp-config.php file.
3. Replace YOUR_BEACON_ID_HERE with your Beacon ID.
4. Enable the plugin.
5. Reload the page to confirm your HelpScout Beacon appears on the site.