Technical Writer | Content Strategist | Information Architect | Productivity
15+ years of extensive experience in developing high quality technical and process documentation, with 8 years of leadership experience in building high-performing global content teams across businesses. I am skilled at
- Scoping and creating technical content,
- Designing information architecture strategies,
- Leading documentation projects, and
- Leading technical writing teams.
For the last 2 years, I have been working with software and API development teams, creating developer focused content in using Markdown in GitHub and API documentation in Postman, and other content for developer portals.
Technical Writing | Technical Blog | Lifestyle Blog | TechWriting Handbook |
---|---|---|---|
GE Website | Wordpress | Medium | GitHub (This is work in progress but shares my thought process.) |
Authoring Tools | Content Management Systems | Defect and Task Management | Images |
---|---|---|---|
MadCap Flare, Oxygen XML editor, Postman, Visual Studio Code, Confluence, Adobe FrameMaker, Microsoft Office | Tortoise SVN, Astoria, GitHub, Visual Studio Team Foundation Server | JIRA, Rally, HP ALM | TechSmith Snagit, Visio, Draw.io, Miro |
Technical Writer | Information Architect | Content Strategist | Automation |
---|---|---|---|
Extensive experience in software product and API documentation with proven abilities to document content on high visibility technical projects. | Expert in content planning and designing documentation from scratch for a variety of documents to enable your customers to navigate easily within the documentation. | Strategizing and planning to optimize resources to deliver customer experience via documentation portals. | End-to-end automation from CCMS to Documentation portal to reduce content creation to delivery time and allow writers to focus on developing content. |
Technical Docs | Developer Docs | Generic Docs |
---|---|---|
Release Notes API Documents Online help Context-sensitive Help User Guide |
Administrators Guide Troubleshooting Guide Quick Start Guide Technote Whitepaper |
Case Studies Knowledge Base Articles Process Documents Style Guide Blogs |