Cannot view pictures, stuck with waiting screen

[andypmuc]

Which version of recognize are you using?

6.1.0

Enabled Modes

Object recognition, Face recognition

TensorFlow mode

Normal mode

Downstream App

Photos App

Which Nextcloud version do you have installed?

28.0.3

Which Operating system do you have installed?

Ubuntu 22.04

Which database are you running Nextcloud on?

Maria DB?

Which Docker container are you using to run Nextcloud? (if applicable)

No response

How much RAM does your server have?

12 GB

What processor Architecture does your CPU have?

x86_64

Describe the Bug

I cannot view the fotos in people part of photos app. It works fine in all other view, like album, usual photos view, but not with faces in the people part. It stucks with the black waiting screen, while trying to load the picture in large view.

I made some changes in Config.php, I do not know, whether this matters.

'preview_max_x' => 1024,
'preview_max_y' => 1024,
'preview_max_scale_factor' => 1,
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\Preview\Image',
1 => 'OC\Preview\Movie',
2 => 'OC\Preview\TXT',
),

I think it worked before that, but I am not sure.

Important point is from my view, that when I copy the link of the picture and paste it in a new tab, it works. Link looks like:

https://mydomain.de/index.php/apps/photos/api/v1/preview/4306074?etag=659d51801049d&x=512&y=512

Don't know, how to discribe this further, write, if there are more questions.

Expected Behavior

Work like the other part of the photos app

To Reproduce

Don't know, maybe configure the preview, like I have.

Debug log

No response

[github-actions]

Hello 👋

Thank you for taking the time to open this issue with recognize. I know it's frustrating when software
causes problems. You have made the right choice to come here and open an issue to make sure your problem gets looked at
and if possible solved.
I try to answer all issues and if possible fix all bugs here, but it sometimes takes a while until I get to it.
Until then, please be patient.
Note also that GitHub is a place where people meet to make software better together. Nobody here is under any obligation
to help you, solve your problems or deliver on any expectations or demands you may have, but if enough people come together we can
collaborate to make this software better. For everyone.
Thus, if you can, you could also look at other issues to see whether you can help other people with your knowledge
and experience. If you have coding experience it would also be awesome if you could step up to dive into the code and
try to fix the odd bug yourself. Everyone will be thankful for extra helping hands!
One last word: If you feel, at any point, like you need to vent, this is not the place for it; you can go to the forum,
to twitter or somewhere else. But this is a technical issue tracker, so please make sure to
focus on the tech and keep your opinions to yourself. (Also see our Code of Conduct. Really.)

I look forward to working with you on this issue
Cheers 💙

[andypmuc]

Here is the error log:

Viewer.vue:639 Could not open file /smb_drive/path to file with spaces/file with spaces.jpg TypeError: Cannot destructure property 'filename' of 'e' as it is undefined. at G (fileUtils.ts:88:23) at new K (file.js:35:12) at o.openFileInfo (Viewer.vue:725:1) at o.openFile (Viewer.vue:632:1) openFile @ Viewer.vue:639 await in openFile (async) file @ Viewer.vue:466 un @ vue.runtime.esm.js:3033 e.run @ vue.runtime.esm.js:3550 er @ vue.runtime.esm.js:4141 (anonymous) @ vue.runtime.esm.js:3159 mn @ vue.runtime.esm.js:3081 Promise.then (async) pn @ vue.runtime.esm.js:3106 Fn @ vue.runtime.esm.js:3171 tr @ vue.runtime.esm.js:4227 e.update @ vue.runtime.esm.js:3529 e.notify @ vue.runtime.esm.js:732 set @ vue.runtime.esm.js:976 open @ Viewer.js:302 openViewer @ FaceContent.vue:315 cn @ vue.runtime.esm.js:3033 n @ vue.runtime.esm.js:1832 cn @ vue.runtime.esm.js:3033 e.$emit @ vue.runtime.esm.js:3732 emitClick @ File.vue:183 click @ File.vue:1 cn @ vue.runtime.esm.js:3033 n @ vue.runtime.esm.js:1832 La.i._wrapper @ vue.runtime.esm.js:7500 Show 18 more frames Show less

[lildadou]

I have the same problem but my logs are different.

Could not open file /Albums/2018/Nxxx/IMG_20181125_221459.jpg TypeError: e is undefined
    G fileUtils.ts:88
    K file.js:35
    openFileInfo Viewer.vue:725
    openFile Viewer.vue:632
    file Viewer.vue:466
    VueJS 11
    open Viewer.js:301
    openViewer FaceContent.vue:315
    VueJS 4
    emitClick File.vue:183
    click File.vue:1
    VueJS 16
Viewer.vue:639
    openFile Viewer.vue:639
    file Viewer.vue:466
    VueJS 11
    open Viewer.js:301
    openViewer FaceContent.vue:315
    VueJS 4
    emitClick File.vue:183
    click File.vue:1
    VueJS 16

I also notice that I can't open photos in other tabs like "Shared with you" or "Folders" (no problem with the "Photos" tab though). Do you also have these problems or are they confined to "Persons"?

[zerodogg]

I've also got this issue, might possibly also be related to #1102.

When clicking on a photo:

TypeError: this.files[t] is undefined
    list FaceContent.vue:320
    openViewer FaceContent.vue:318
    VueJS 4
    emitClick File.vue:183
    click File.vue:1
    VueJS 44
    resizeObserver TiledLayout.vue:87
    mounted TiledLayout.vue:84
    VueJS 18
    addFaces faces.js:55
    _ vuex.esm.js:844
    commit vuex.esm.js:466
    commit vuex.esm.js:465
    _withCommit vuex.esm.js:624
    commit vuex.esm.js:464
    commit vuex.esm.js:409
    addFaces faces.js:151
    _ vuex.esm.js:851
    dispatch vuex.esm.js:516
vue.runtime.esm.js:3065:16

Randomly when loading more photos/scrolling:

TypeError: e is undefined
    VueJS 22
    _onScrollHandle VirtualScrolling.vue:346
    updateScrollPosition VirtualScrolling.vue:344
    mounted VirtualScrolling.vue:330
    VueJS 18
    addFaces faces.js:55
    _ vuex.esm.js:844
    commit vuex.esm.js:466
    commit vuex.esm.js:465
    _withCommit vuex.esm.js:624
    commit vuex.esm.js:464
    commit vuex.esm.js:409
    addFaces faces.js:151
    _ vuex.esm.js:851
    dispatch vuex.esm.js:516
vue.runtime.esm.js:3065:16

[JimboJoe]

Same issue here (in Firefox or Chrome browser):

Could not open file /path_to_the_photo.jpg TypeError: e is undefined
    z fileUtils.ts:88
    X file.js:35
    openFileInfo Viewer.vue:728
    openFile Viewer.vue:635
    file Viewer.vue:468
    VueJS 5
        un
        run
        tr
        bn
        mn
Viewer.vue:642
    openFile Viewer.vue:642
    file Viewer.vue:468
    VueJS 5

[marcelklehr]

Will be fixed in the next photos releases