No Clocks, LLC Operations

Note

This repository is a work in progress and is not yet complete.

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Contents

• Introduction
• Documentation
• Operational Resources
• Contact

Introduction

This repository contains the operations documentation for No Clocks, LLC.

We believe that setting up a well-organized repository structure for our ongoing operations is crucial for startups, especially those in the technology services sector. A clear and logical structure helps streamline operations, improve collaboration, and ensure consistency across projects.

By organizing our operations with this repository, we can create a centralized hub for all essential operational resources, making it easier for our team to access information, collaborate effectively, and maintain consistency in processes and procedures.

Documentation

docs/:

This directory should contain all operational documentation, including, but not limited to:

• Onboarding procedures for team members
• Standard operating procedures (SOPs) for various tasks and processes.
• Network diagrams and infrastructure documentation.
• Disaster recovery plans and incident response procedures.
• Client communication guidelines and templates.

Some areas of primary interest are:

• Clients
• Projects
• Services

Operational Resources

1. Policies and Procedures:
   • This directory holds all company policies and procedures related to operations, such as:
     • HR policies (e.g., code of conduct, remote work policies).
     • Security policies (e.g., data protection, access control).
     • Compliance documentation (e.g., GDPR, HIPAA).
     • Change management procedures.
     • Incident management protocols.
2. Infrastructure:
   • Contains configurations and templates for the startup's infrastructure setup, including:
     • Infrastructure as Code (IaC) scripts (e.g., Terraform, CloudFormation).
     • Configuration files for cloud services (e.g., AWS, Azure, GCP).
     • Network configurations.
     • Server provisioning scripts.
     • Monitoring and alerting configurations.
3. Automation Scripts:
   • Houses scripts for automating routine tasks and workflows, such as:
     • Deployment scripts for applications and services.
     • Backup and recovery scripts.
     • Testing and validation scripts.
     • Workflow orchestration scripts (e.g., using Ansible, Puppet, Chef).
4. Vendor Management:
   • Contains information and contracts related to third-party vendors and service providers, including:
     • Vendor contact information.
     • Service level agreements (SLAs).
     • Contracts and agreements.
     • Renewal dates and terms.
5. Quality Assurance:
   • Includes resources for ensuring the quality of operations, such as:
     • Test plans and strategies.
     • Automated testing scripts.
     • Bug tracking and issue management templates.
     • Performance testing configurations.
6. Monitoring and Logging:
   • Holds configurations and scripts for monitoring and logging infrastructure and applications, including:
     • Monitoring tool configurations (e.g., Prometheus, Grafana).
     • Logging configurations (e.g., ELK stack, Splunk).
     • Alerting rules and thresholds.
     • Incident response playbooks based on monitoring alerts.
7. Training and Development:
   • Contains resources for employee training and skill development, such as:
     • Training materials for internal processes and tools.
     • Technical documentation for relevant technologies.
     • Skill development resources (e.g., online courses, books).
     • Certification guidelines and study materials.
8. Archives:
   • Provides a place to store outdated or deprecated documents and configurations for historical reference.

Contact

For questions or comments, please contact contact@noclocks.dev.