Add more notes on triage #17550
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Add more notes on triage #17550
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SaschaCowley
approved these changes
Dec 19, 2024
|
Recently, you have asked to avoid closing issues that are on milestone (#3208 (comment)). Finally this request does not appear in general triage rules. Has this criterion been finally withdrawn? Or is it an oversight? |
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Summary of the issue:
To improve objectivity in the triage process, community members are discouraged from self-triaging their own issues. As employees, we generally do not triage our own issues either.
To prevent interfering in NV Access's workflow, clarifications around closing tickets need to be improved.
Tickets which are pending a response from NV Access should not be closed, to help ensure a response is given.