Can't save to sent folder "Message contains bare newlines" #3251

KA-mbeck · 2017-02-01T19:19:24Z

What operating system are you using?

OS X 10.11.6

What version of Nylas Mail are you using?

1.0.20

--

Bug?

I get this error whenever I send an email:

Your message successfully sent; however, we had trouble saving your message, "Test email", to your Sent folder.

Message contains bare newlines

The emails do not show up in my sent folder in Nylas, or on Fastmail's web interface.

Do you have any third-party plugins installed? If so, which ones?

No

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

I am using fastmail

Is the issue reproducible with a particular attachment, message, signature, etc?

No, applies to all messages.

--

Feature Request?

Does this feature exist in another mail client or tool you use?

...

spang · 2017-02-02T17:49:44Z

Hi @lapistola, we've seen this error happen as well. Does it happen repeatedly for you / for all messages you send?

KA-mbeck · 2017-02-02T17:50:37Z

Yes, ever single one.

spang · 2017-02-02T17:53:55Z

Interesting. Have you tried connecting and sending from any accounts other than your Fastmail account? Curious if that's a specific factor in this issue.

KA-mbeck · 2017-02-02T18:19:55Z

Looks like it works fine on my Gmail

kevprice83 · 2017-02-06T18:57:39Z

I am seeing this issue with a Gmail account and no sent mails since the 31st jan until this afternoon are showing!

ryanleesipes · 2017-02-17T21:53:37Z

Seeing this too, with Fastmail.

franzos · 2017-03-08T09:58:44Z

I'm having the same issue with Nylas Mail and Fastmail / Gmail.

Here's what I can see:
Client Tasks
EnsureMessageInSentFolderTask (ID: da6c) SUCCESS (PROCESSING REMOTE)
Provider Syncback Requests
EnsureMessageInSentFolder: FAILED - {"messageId":"85d6......","sentPerRecipient":false}

Interestingly:

I can confirm that the Sent message appears in the Fastmail 'Sent' folder but not in Nylas Mail
Emails sent from Fastmail web interface appear in Nylas Mail 'Sent'
The error message doesn't appear all the time (Fastmail / Gmail)
~~- The error message doesn't appear with a Gmail account (different SMTP implementation?)~~

Could this happen because of a timing issue?

Email is sent via SMTP
Nylas Mail tries to confirm whether Email is in Sent folder but fails because Fastmail does not yet list Email, possibly because of internal processing
Nylas Mail reports the Email is not in the Sent folder (this usually happens within seconds)
The message never appears in Nylas Mail Sent because the previous confirmation failed and the message ID remains held up.

Because of a high ping for example, Fastmail infrastructure would be able to catch-up, before Nylas Mail is able to process the request, thus the error message would never appear. Given that the message doesn't appear all the time, I'd suggest that my changing internet connectivity has an impact on whether the request would succeed or not.

ghost · 2017-03-21T20:19:26Z

Hello, I have the same problem with my Gmail account and my Fastmail account

franzos · 2017-04-13T13:37:54Z

The issue persists on Nylas Mail 2.0.10

"remoteError": {
      "stack": "Error\n    at new APIError (/src/flux/errors.es6:57:19)\n    at _actions2.default.didReceiveSyncbackRequestDeltas.listen.syncbackRequests (/src/flux/syncback-task-api-request.es6:30:25)\n    at EventEmitter.eventHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/PublisherMethods.js:36:22)\n    at EventEmitter.emit (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/eventemitter3/index.js:72:35)\n    at Function.trigger (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/PublisherMethods.js:52:26)\n    at Function.functor [as didReceiveSyncbackRequestDeltas] (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/createAction.js:32:56)\n    at DeltaProcessor._notifyOfSyncbackRequestDeltas (/src/services/delta-processor.es6:139:13)\n    at /src/services/delta-processor.es6:77:12\n    at next (<anonymous>)\n    at step (/Applications/Nylas Mail.app/Contents/Resources/app.asar/src/services/delta-processor.js:35:191)\n    at /Applications/Nylas Mail.app/Contents/Resources/app.asar/src/services/delta-processor.js:35:361\n    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)\n    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)\n    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)\n    at Promise._settlePromiseCtx (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)\n    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)\n    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)\n    at Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)",
      "name": "APIError",
      "error": {
        "stack": "Error: Error: Message contains bare newlines\n    at NylasError (errors.es6:1:8)\n    at IMAPProtocolError (imap-errors.es6:22:5)\n    at convertImapError (imap-errors.es6:140:15)\n    at wrappedReject (imap-connection.es6:245:34)\n    at imap-connection.es6:264:11\n    at throw (<anonymous>)\n    at step (imap-connection.es6:9:1)\n    at imap-connection.es6:9:1\n    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)\n    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)\n    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)\n    at Promise._settlePromise0 (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:612:10)\n    at Promise._settlePromises (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:687:18)\n    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:133:16)\n    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)\n    at Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)",
        "message": "Error: Message contains bare newlines",
        "userMessage": "IMAP protocol error. Please contact support@nylas.com.",
        "statusCode": 401,
        "source": "protocol"
      },
      "body": {
        "message": "Error: Message contains bare newlines"
      },
      "requestOptions": null,
      "statusCode": 401,
      "message": "Error: Message contains bare newlines"
    },

almet · 2017-04-18T15:28:54Z

I am also seeing the same issue with fastmail here.

franzos · 2017-04-18T17:16:32Z

I'm now on Nylas Mail Version 2.0.15, Mac OS X 10.12.4, Fastmail IMAP but the error persists: Your message successfully sent; however, we had trouble saving your message ....

Error
    at new APIError (/src/flux/errors.es6:57:19)
    at _actions2.default.didReceiveSyncbackRequestDeltas.listen.syncbackRequests (/src/flux/syncback-task-api-request.es6:30:25)
    at EventEmitter.eventHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/PublisherMethods.js:36:22)
    at EventEmitter.emit (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/eventemitter3/index.js:72:35)
    at Function.trigger (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/PublisherMethods.js:52:26)
    at Function.functor [as didReceiveSyncbackRequestDeltas] (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/reflux/src/createAction.js:32:56)
    at DeltaProcessor._notifyOfSyncbackRequestDeltas (/src/services/delta-processor.es6:139:13)
    at /src/services/delta-processor.es6:77:12
    at next (<anonymous>)
    at step (/Applications/Nylas Mail.app/Contents/Resources/app.asar/src/services/delta-processor.js:35:191)
    at /Applications/Nylas Mail.app/Contents/Resources/app.asar/src/services/delta-processor.js:35:361
    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)
    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)
    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)
    at Promise._settlePromiseCtx (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)
    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)
    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)
    at Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)

miloszfalinski · 2017-04-19T11:38:37Z

To anyone having these issues and just wanting to try a temporary fix: the errors stop for me if I just add my Fastmail account as a normal IMAP account, not via the Fastmail integration.

franzos · 2017-04-19T19:27:29Z

@miloszfalinski if that's true, there must be something Fastmail specific, that prevents this from working. Here's what Nylas Mail uses to connect to Fastmail (source):

"imap_host": "imap.fastmail.com",
"imap_port": "993",
"imap_security": "SSL / TLS",
"imap_user_format": "email",
"smtp_host": "smtp.fastmail.com",
"smtp_port": "465",
"smtp_security": "SSL / TLS",
"smtp_user_format": "email"

Other than that, I've only found that Nylas Mail appears to strip the INBOX. prefix from Fastmail folders. In any case, there have been reports that this also happens with Gmail accounts so it would appear as though this is a general issue?

jstejada · 2017-04-19T22:10:47Z

thanks for the info! we're looking into this one

ryanleesipes · 2017-04-19T22:15:49Z

@jstejada
Figured this one out! It has something to do with custom signatures.

Three users at my org are using Fastmail accounts. Before adding their custom HTML signatures, this error did not happen. Following adding the signature, it does. Did a new installation and tested this again, and it is the case only after the signature has been changed. I am including the custom signature that I use (that prompts the error):

https://gist.github.com/ryanleesipes/a18d37875f0ecf411f345961eb6686de

ryanleesipes · 2017-04-19T22:54:26Z

Messages that are not saved to the sent folder appear to have problems being archived. Gets a IMAP uid error. This is the error:

#3308

jstejada · 2017-04-19T23:12:54Z

wow thanks for tracking that down!, yes the uid error is a separate one, we're also working on that one

FeherMarcell · 2017-04-20T07:07:27Z

I get the same error when sending emails from my one.com IMAP account. I just noticed that my "Sent" folder is listed as an ordinary folder, not where the Inbox and the others are. Is there any way to manually fix this?

ryanleesipes · 2017-04-21T00:59:48Z

We tried adding these as IMAP accounts and the problem persisted. (Addressing an earlier comment about it not happening with IMAP). Still think it has something to do with signatures.

franzos · 2017-04-21T19:51:42Z

Alright, I've been able to replicate this issue consistently thanks to @ryanleesipes and the tip with the signature. In some cases, a little \n sneaks into your signature. Let's try:

Create a new Signature (Edit RAW HTML)

<p>Best,
<br>Franz</b>

Send a new Email to yourself, with nothing but the signature in the body
Check:

If you're seeing this error, here's how you can verify whether this is the same issue:

Go to Nylas Mail > Window > Activity > Provider Syncback Requests (Mac)
Look for the first occurrence of "body":, this should reflect the content of your Email
Look for an anomaly such as the one I'm seeing \n

Here's how the body of the above email signature would look like:
"body":" <signature>Best,\n Franz</signature>"

Let's get this fixed 👍

Side note: I noticed something else fishy. When I send an Email to myself, and this error occurs, the Email does not show up in the Fastmail outbox (because it couldn't be saved), however it shows up in the Nylas Mail / Fastmail Inbox. On the other hand, Emails with a Signature that does not cause this error, show up in the Fastmail outbox but don't show up in the Nylas Inbox.

jstejada · 2017-04-21T22:12:59Z

thanks for the extra details! Looking into this!

Rob-Gill · 2017-04-24T07:30:12Z

I have this problem with my Fastmail account too.

ryanleesipes · 2017-04-26T17:48:43Z

@jstejada any updates? Tracked this down?

stevemaughan · 2017-04-28T22:06:58Z

I think I have this problem. Having added two IMAP accounts they don't have a "Sent" folder. Every time I send I get the error. The IMAP accounts are hosted at Rackspace (if that matters)

blabj · 2017-05-05T19:46:36Z

I'm getting this error on replies only, not on composing new messages.
This is on a self-hosted IMAP/SMTP (Cyrus/Postfix) server, with Nylas-Mail 2.0 on Ubuntu 14.04.
But in both cases (compose and reply), it is not saving to my Sent folder, yet the message is being sent!

Addendum to above - after restarting Nylas, I found it created/used a "Sent Items" folder and put sent mail there.. but I cannot find configuration option to map the IMAP/Sent folder to be default instead of "Sent Items".

theurso · 2017-05-17T10:37:53Z

+1
This same error occurs w/ Windows 10 / Nylas 2.0.32 / Fastmail IMAP

kareem · 2017-06-06T15:16:13Z

+1
Getting this with OS X 10.12.1, Nylas 2.0.32, and Fastmail IMAP.

dingolfsson · 2017-06-16T00:31:47Z

+1
Also getting this on Ubuntu 16.04, Nylas 2.0.32.

pablox-cl · 2017-06-30T02:15:27Z

+1
Same in Windows 10 / Nylas 2.0.32, Fastmail IMAP.

juddey · 2017-07-26T23:38:59Z

+1
Same on Elementary OS Loki, Nylas 2.0.32, Fastmail IMAP.

samhains · 2017-08-07T06:05:24Z

+1 getting this on ubuntu 16.04, Nylas 2.0.32, Fastmail IMAP

giltee · 2017-08-07T20:17:55Z

Same here... Nylas is such a sexy email client, a real shame that there are so many outstanding bugs...

heres the log:

Error
at new APIError (/src/flux/errors.es6:57:19)
at _actions2.default.didReceiveSyncbackRequestDeltas.listen.syncbackRequests (/src/flux/syncback-task-api-request.es6:30:25)
at EventEmitter.eventHandler (/usr/share/nylas-mail/resources/app.asar/node_modules/reflux/src/PublisherMethods.js:36:22)
at EventEmitter.emit (/usr/share/nylas-mail/resources/app.asar/node_modules/eventemitter3/index.js:72:35)
at Function.trigger (/usr/share/nylas-mail/resources/app.asar/node_modules/reflux/src/PublisherMethods.js:52:26)
at Function.functor [as didReceiveSyncbackRequestDeltas] (/usr/share/nylas-mail/resources/app.asar/node_modules/reflux/src/createAction.js:32:56)
at DeltaProcessor._notifyOfSyncbackRequestDeltas (/src/services/delta-processor.es6:139:13)
at /src/services/delta-processor.es6:77:12
at next ()
at step (/usr/share/nylas-mail/resources/app.asar/src/services/delta-processor.js:35:191)
at /usr/share/nylas-mail/resources/app.asar/src/services/delta-processor.js:35:361
at tryCatcher (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)
at Promise._settlePromiseFromHandler (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)
at Promise._settlePromise (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)
at Promise._settlePromiseCtx (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)
at Async._drainQueue (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)
at Async._drainQueues (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)
at Async.drainQueues (/usr/share/nylas-mail/resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)

jstejada changed the title ~~Error: we had trouble saving your message to your sent folder~~ Can't save to sent folder "Message contains bare newlines" Feb 7, 2017

This was referenced Feb 21, 2017

Sending Mail Doesn't Save #3292

Closed

Unable to archive/perform action on message after replying to a thread #3290

Closed

franzos mentioned this issue Apr 21, 2017

'Error trying to save message to sent folder' #3452

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Can't save to sent folder "Message contains bare newlines" #3251

Can't save to sent folder "Message contains bare newlines" #3251

KA-mbeck commented Feb 1, 2017

spang commented Feb 2, 2017

KA-mbeck commented Feb 2, 2017

spang commented Feb 2, 2017

KA-mbeck commented Feb 2, 2017

kevprice83 commented Feb 6, 2017

ryanleesipes commented Feb 17, 2017

franzos commented Mar 8, 2017 •

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ghost commented Mar 21, 2017

franzos commented Apr 13, 2017

almet commented Apr 18, 2017

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miloszfalinski commented Apr 19, 2017

franzos commented Apr 19, 2017 •

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jstejada commented Apr 19, 2017

ryanleesipes commented Apr 19, 2017

ryanleesipes commented Apr 19, 2017

jstejada commented Apr 19, 2017

FeherMarcell commented Apr 20, 2017

ryanleesipes commented Apr 21, 2017

franzos commented Apr 21, 2017 •

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jstejada commented Apr 21, 2017

Rob-Gill commented Apr 24, 2017

ryanleesipes commented Apr 26, 2017

stevemaughan commented Apr 28, 2017

blabj commented May 5, 2017 •

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theurso commented May 17, 2017

kareem commented Jun 6, 2017

dingolfsson commented Jun 16, 2017

pablox-cl commented Jun 30, 2017

juddey commented Jul 26, 2017 •

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samhains commented Aug 7, 2017

giltee commented Aug 7, 2017

Can't save to sent folder "Message contains bare newlines" #3251

Can't save to sent folder "Message contains bare newlines" #3251

Comments

KA-mbeck commented Feb 1, 2017

What operating system are you using?

What version of Nylas Mail are you using?

Do you have any third-party plugins installed? If so, which ones?

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Is the issue reproducible with a particular attachment, message, signature, etc?

Does this feature exist in another mail client or tool you use?

spang commented Feb 2, 2017

KA-mbeck commented Feb 2, 2017

spang commented Feb 2, 2017

KA-mbeck commented Feb 2, 2017

kevprice83 commented Feb 6, 2017

ryanleesipes commented Feb 17, 2017

franzos commented Mar 8, 2017 • edited Loading

ghost commented Mar 21, 2017

franzos commented Apr 13, 2017

almet commented Apr 18, 2017

franzos commented Apr 18, 2017

miloszfalinski commented Apr 19, 2017

franzos commented Apr 19, 2017 • edited Loading

jstejada commented Apr 19, 2017

ryanleesipes commented Apr 19, 2017

ryanleesipes commented Apr 19, 2017

jstejada commented Apr 19, 2017

FeherMarcell commented Apr 20, 2017

ryanleesipes commented Apr 21, 2017

franzos commented Apr 21, 2017 • edited Loading

jstejada commented Apr 21, 2017

Rob-Gill commented Apr 24, 2017

ryanleesipes commented Apr 26, 2017

stevemaughan commented Apr 28, 2017

blabj commented May 5, 2017 • edited Loading

theurso commented May 17, 2017

kareem commented Jun 6, 2017

dingolfsson commented Jun 16, 2017

pablox-cl commented Jun 30, 2017

juddey commented Jul 26, 2017 • edited Loading

samhains commented Aug 7, 2017

giltee commented Aug 7, 2017

franzos commented Mar 8, 2017 •

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franzos commented Apr 19, 2017 •

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franzos commented Apr 21, 2017 •

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blabj commented May 5, 2017 •

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juddey commented Jul 26, 2017 •

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