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Failover content for Telephony Inline Hook #4956

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merged 9 commits into from
Jul 30, 2024

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susanharper-okta
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@susanharper-okta susanharper-okta commented Jul 12, 2024

Description:

  • What's changed? added failover information, a link to the troubleshoot section in the API content, and an example JSON response with the discussed properties
  • Is this PR related to a Monolith release? No

Netlify link: https://preview-4956--reverent-murdock-829d24.netlify.app/docs/guides/telephony-inline-hook/nodejs/main/#failover-to-okta-telephony-providers

Resolves:

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packages/@okta/vuepress-site/docs/guides/telephony-inline-hook/main/index.md 84 92 73 78 100

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Netlify Preview URL for the changes: https://preview-4956--reverent-murdock-829d24.netlify.app


There are several common causes of failure for telephony inline hooks. When a response fails, Okta attempts to send the OTP using the Okta telephony providers. However, this failover is heavily rate-limited.

See the [Troubleshoot](https://developer.okta.com/docs/api/openapi/okta-management/management/tag/InlineHook/#tag/InlineHook/operation/createTelephonyInlineHook) section in the Telephony Inline Hook API reference for a list that includes the impact of the issue and error visibility.
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trying to understand - what issue are we referring to?

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A minimum Acrolinx Score of 80 is required. The total score is an average of the subscores.

Select Total score to review the Acrolinx scorecard for your article. Try to increase your individual scores, for example: Correctness. Your content will be clearer and more consistent.

Article Total score
Required:80
Word and phrases
(Brand, terms)
Preferred: 80
Correctness
(Spelling, grammar)
Preferred: 80
Clarity
(Readability)
Preferred: 80
Inclusive language
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Preferred: 80
packages/@okta/vuepress-site/docs/guides/telephony-inline-hook/main/index.md 84 92 73 78 100

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Acrolinx score

A minimum Acrolinx Score of 80 is required. The total score is an average of the subscores.

Select Total score to review the Acrolinx scorecard for your article. Try to increase your individual scores, for example: Correctness. Your content will be clearer and more consistent.

Article Total score
Required:80
Word and phrases
(Brand, terms)
Preferred: 80
Correctness
(Spelling, grammar)
Preferred: 80
Clarity
(Readability)
Preferred: 80
Inclusive language
(+ accesibility)
Preferred: 80
packages/@okta/vuepress-site/docs/guides/telephony-inline-hook/main/index.md 87 93 74 96 100

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A minimum Acrolinx Score of 80 is required. The total score is an average of the subscores.

Select Total score to review the Acrolinx scorecard for your article. Try to increase your individual scores, for example: Correctness. Your content will be clearer and more consistent.

Article Total score
Required:80
Word and phrases
(Brand, terms)
Preferred: 80
Correctness
(Spelling, grammar)
Preferred: 80
Clarity
(Readability)
Preferred: 80
Inclusive language
(+ accesibility)
Preferred: 80
packages/@okta/vuepress-site/docs/guides/telephony-inline-hook/main/index.md 86 93 72 96 100

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Acrolinx score

A minimum Acrolinx Score of 80 is required. The total score is an average of the subscores.

Select Total score to review the Acrolinx scorecard for your article. Try to increase your individual scores, for example: Correctness. Your content will be clearer and more consistent.

Article Total score
Required:80
Word and phrases
(Brand, terms)
Preferred: 80
Correctness
(Spelling, grammar)
Preferred: 80
Clarity
(Readability)
Preferred: 80
Inclusive language
(+ accesibility)
Preferred: 80
packages/@okta/vuepress-site/docs/guides/telephony-inline-hook/main/index.md 86 93 72 96 100

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Acrolinx score

A minimum Acrolinx Score of 80 is required. The total score is an average of the subscores.

Select Total score to review the Acrolinx scorecard for your article. Try to increase your individual scores, for example: Correctness. Your content will be clearer and more consistent.

Article Total score
Required:80
Word and phrases
(Brand, terms)
Preferred: 80
Correctness
(Spelling, grammar)
Preferred: 80
Clarity
(Readability)
Preferred: 80
Inclusive language
(+ accesibility)
Preferred: 80
packages/@okta/vuepress-site/docs/guides/telephony-inline-hook/main/index.md 86 93 72 96 100

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Revisions LGTM. Thanks

susanharper-okta and others added 2 commits July 19, 2024 14:11
…/main/index.md

Co-authored-by: barbaravo-okta <87335401+barbaravo-okta@users.noreply.github.com>
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Acrolinx score

A minimum Acrolinx Score of 80 is required. The total score is an average of the subscores.

Select Total score to review the Acrolinx scorecard for your article. Try to increase your individual scores, for example: Correctness. Your content will be clearer and more consistent.

Article Total score
Required:80
Word and phrases
(Brand, terms)
Preferred: 80
Correctness
(Spelling, grammar)
Preferred: 80
Clarity
(Readability)
Preferred: 80
Inclusive language
(+ accesibility)
Preferred: 80
packages/@okta/vuepress-site/docs/guides/telephony-inline-hook/main/index.md 86 90 72 96 100

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Acrolinx score

A minimum Acrolinx Score of 80 is required. The total score is an average of the subscores.

Select Total score to review the Acrolinx scorecard for your article. Try to increase your individual scores, for example: Correctness. Your content will be clearer and more consistent.

Article Total score
Required:80
Word and phrases
(Brand, terms)
Preferred: 80
Correctness
(Spelling, grammar)
Preferred: 80
Clarity
(Readability)
Preferred: 80
Inclusive language
(+ accesibility)
Preferred: 80
packages/@okta/vuepress-site/docs/guides/telephony-inline-hook/main/index.md 86 90 72 96 100

@susanharper-okta susanharper-okta merged commit eaee88b into master Jul 30, 2024
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@susanharper-okta susanharper-okta deleted the sdh-okta748316-failovertelephony branch July 30, 2024 18:23
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5 participants