[iOS] Push Notifications with Safari APN not being sent

[AgnieszkaMlynska]

Hi,
I'm trying to use MagicBell push notifications on iOS in react-native app.
Android part is working correctly, it uses FCM (I can sent push notifications to my device through MagicBell console)

I've done everything from ios mobile push documentation
I have APN key created and added "Safari APNs" in "Mobile Push" channel in MagicBell console.

When I log in to app with user xyz@xyz.com, I send device token to MagicBell. In MagicBell token is correctly added to user (it appears on user push subscriptions list)

When I try to sent notification to this user logged on iOS nothing happens - in logs there is no event "mobile_push".
The same action when user is on Android - there is "mobile_push" event in log with message "Mobile push delivery succeeded" and I can see notification on Android device.

When I send notification to iOS directly from APN via CloudKit Console I can see notifications in my app.

Everything was tested on real devices, not simulators.

It seems to me that the certificates are fine and the handling of notifications in the application too (because I can see notifications from the APN). So I think that the problem is somewhere between MagicBell and APN. Do you have any idea where?
How p8 certificate in "Safari APNs" should look like (with "-----BEGIN PRIVATE KEY-----", spaces etc. or only key without spaces)?

"react-native": "0.71.8",
"react-native-notifications": "^4.3.5",

[unamashana]

Hey @AgnieszkaMlynska do you see any errors in the Logs screen?

[AgnieszkaMlynska]

Hi @unamashana, Unfortunately not, there is no error. Here are the steps: 1. Open my app and log in (after logging in I send device token to MagicBell) - example user xyz@xyz.com 2. Open MagicBell dashboard 3. Check if device token from app is on user push subscriptions list (Users->my user->push subscriptions list on the right) - it is 4. Go to compose. 5. Fill the form (user/recipient xyz@xyz.com) and send 6. Go to notifications list -> there is notification with one recipient, status sent 7. Go to logs -> there is no mobile_push event Notifications and Logs sections which I check are on the MagicBell console. Maybe something is wrong with my p8 certificate (added in Settings->Channels->Mobile Push->Safari APNs). What format should this certificate have? Should it contain spaces, "-----BEGIN PRIVATE KEY-----" etc?

[AgnieszkaMlynska]

Hi @unamashana,

do you have any update about that problem?

[unamashana]

Hey @AgnieszkaMlynska I am looking at your project, and I see several discarded iOS device subscriptions. Do you have a user/notification to that user that's meant to go to an active push subscription? I can test with that. Please feel free to send it in the email thread.

[AgnieszkaMlynska]

With @unamashana help I was able to make it work.
Notifications are being send via APN.

The problem was in Safari APNs configuration.
p8 certificate should have format like "-----BEGIN PRIVATE KEY----- key -----END PRIVATE KEY-----" and environment should be set to "production".

When you install your app in debug mode and send notification via MagicBell dashboard you should now see event in logs with message "BadDeviceToken". MagicBell environment doesn't match with your app environment so it cannot send notifications.
When you have app installed from Testflight (environment here is production) everything work and notifications are delivered to phones.

[unamashana]

Thank you for working with us as we got this up and running for you. We need to improve some error messages and will be doing so shortly.