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[BUG] Can't open Folder using iOS Files app (iPhone) #1237

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webzit opened this issue Jul 2, 2023 · 9 comments
Closed

[BUG] Can't open Folder using iOS Files app (iPhone) #1237

webzit opened this issue Jul 2, 2023 · 9 comments
Milestone
12.0

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@webzit
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webzit commented Jul 2, 2023 •
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Steps to reproduce

  1. Open the Files app on iPhone
  2. Go to ownCloud on the left panel
  3. Browse to a specific folder containing 93 Audio files (*.m4a) on the right panel

Expected behavior

93 audio files should be appearing on the right, and I would be able to open them.

(A separate folder containing 93 video files works fine. The audio folder contains the audios extracted from these videos.)

Actual behavior

No files or folders are appearing, instead this error message (translated from German) :

"Content Unavailable.
The folder contents could not be displayed because of an unknown error.
Try Again"

IMG_E42F8649D8CF-1

Client

iOS version: 16.5.1

ownCloud app version: 12.0.2 build 270

Device model: iPhone 13

Server configuration

Web server: Nginx Proxy Manger (v 2.10.3)

ownCloud version: 3.1.0-next.2+038520778 Web-Client-Version 7.0.1

Logs

ownCloud log sent to:
Bildschirmfoto 2023-07-02 um 23 10 27
@webzit webzit changed the title [BUG] Can't open Folder using iPhone OS Files app [BUG] Can't open Folder using iOS Files app (iPhone) Jul 2, 2023
@michaelstingl
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Logs

ownCloud log sent to: Bildschirmfoto 2023-07-02 um 23 10 27

Thanks a lot!

ownCloud team can access it here:

@michaelstingl
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michaelstingl commented Jul 3, 2023 •
edited
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Sounds like a similar problem reported in central.owncloud.org:

@michaelstingl michaelstingl added this to the 12.0-Current milestone Jul 3, 2023
@webzit
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webzit commented Jul 3, 2023

Thank you very much. In comparison to the bug report posted on the forum, I don't see "loading spinner and never anything else" but the above mentioned error message ("Content Unavailable. The folder contents could not be displayed because of an unknown error. Try Again")

@felix-schwarz
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felix-schwarz commented Jul 3, 2023 •
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Thanks for the log file. Unfortunately it doesn't cover the time period shown in the screenshot and the log ends before the only PROPFIND request sent by the File Provider in that log file completes.

Content Unavailable. The folder contents could not be displayed because of an unknown error. Try Again can be an indication of

  • an error in client/host communication (=> could be related to nginx configuration also, if the client is not receiving either an unexpected status code or response in a different format (f.ex. a HTML error page))
  • the File Provider process crashing or being terminated (f.ex. because it consumed more memory than allowed by iOS)

@webzit
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webzit commented Jul 3, 2023 •
edited
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Thank you Felix for your comment. I provided

with more detailed log files.

In addition, please find the following nginx log files when clicking "Try again":

==> proxy-host-15_access.log <==
[03/Jul/2023:11:08:41 +0000] - 200 200 - GET https ocis.REDACTED.at "/status.php" [Client 10.10.X.X] [Length 286] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:42 +0000] - 200 200 - GET https ocis.REDACTED.at "/status.php" [Client 10.10.X.X] [Length 286] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:42 +0000] - 200 200 - GET https ocis.REDACTED.at "/ocs/v2.php/cloud/capabilities?format=json" [Client 10.10.X.X] [Length 2512] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:42 +0000] - 200 200 - GET https ocis.REDACTED.at "/ocs/v2.php/cloud/user?format=json" [Client 10.10.X.X] [Length 178] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:43 +0000] - 200 200 - GET https ocis.REDACTED.at "/status.php" [Client 10.10.X.X] [Length 286] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:43 +0000] - 200 200 - GET https ocis.REDACTED.at "/ocs/v2.php/cloud/capabilities?format=json" [Client 10.10.X.X] [Length 2512] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:43 +0000] - 200 200 - GET https ocis.REDACTED.at "/ocs/v2.php/cloud/user?format=json" [Client 10.10.X.X] [Length 178] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:43 +0000] - 200 200 - GET https ocis.REDACTED.at "/graph/v1.0/me/drives" [Client 10.10.X.X] [Length 2665] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:43 +0000] - 200 200 - GET https ocis.REDACTED.at "/app/list" [Client 10.10.X.X] [Length 17] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:44 +0000] - 200 200 - GET https ocis.REDACTED.at "/graph/v1.0/me/drives" [Client 10.10.X.X] [Length 2665] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:44 +0000] - 207 207 - PROPFIND https ocis.REDACTED.at "/dav/spaces/REDACTED-5578e0fc8aa1$f35b2bb6-6bb8-4b75-bbaf-REDACTED/" [Client 10.10.X.X] [Length 4450] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:44 +0000] - 207 207 - PROPFIND https ocis.REDACTED.at "/dav/spaces/REDACTED-5578e0fc8aa1$f35b2bb6-6bb8-4b75-bbaf-REDACTED/REDACTED/B%C3%BCrgerlichesR/" [Client 10.10.X.X] [Length 7119] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:44 +0000] - 207 207 - PROPFIND https ocis.REDACTED.at "/dav/spaces/REDACTED-5578e0fc8aa1$f35b2bb6-6bb8-4b75-bbaf-REDACTED/REDACTED/" [Client 10.10.X.X] [Length 6618] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:51 +0000] - 200 200 - GET https ocis.REDACTED.at "/status.php" [Client 10.10.X.X] [Length 286] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:53 +0000] - 200 200 - GET https ocis.REDACTED.at "/status.php" [Client 10.10.X.X] [Length 286] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:53 +0000] - 200 200 - GET https ocis.REDACTED.at "/ocs/v2.php/cloud/capabilities?format=json" [Client 10.10.X.X] [Length 2512] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:53 +0000] - 200 200 - GET https ocis.REDACTED.at "/ocs/v2.php/cloud/user?format=json" [Client 10.10.X.X] [Length 178] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:54 +0000] - 200 200 - GET https ocis.REDACTED.at "/graph/v1.0/me/drives" [Client 10.10.X.X] [Length 2665] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:54 +0000] - 200 200 - GET https ocis.REDACTED.at "/app/list" [Client 10.10.X.X] [Length 17] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:55 +0000] - 200 200 - GET https ocis.REDACTED.at "/status.php" [Client 10.10.X.X] [Length 286] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:55 +0000] - 200 200 - GET https ocis.REDACTED.at "/ocs/v2.php/cloud/capabilities?format=json" [Client 10.10.X.X] [Length 2512] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:55 +0000] - 200 200 - GET https ocis.REDACTED.at "/ocs/v2.php/cloud/user?format=json" [Client 10.10.X.X] [Length 178] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:55 +0000] - 200 200 - GET https ocis.REDACTED.at "/graph/v1.0/me/drives" [Client 10.10.X.X] [Length 2665] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:55 +0000] - 200 200 - GET https ocis.REDACTED.at "/app/list" [Client 10.10.X.X] [Length 17] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:55 +0000] - 200 200 - GET https ocis.REDACTED.at "/graph/v1.0/me/drives" [Client 10.10.X.X] [Length 2665] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:08:56 +0000] - 207 207 - PROPFIND https ocis.REDACTED.at "/dav/spaces/REDACTED-5578e0fc8aa1$f35b2bb6-6bb8-4b75-bbaf-REDACTED/REDACTED/B%C3%BCrgerlichesR/REDACTED%20Lecture%20Casts/" [Client 10.10.X.X] [Length 2365] [Gzip -] [Sent-to owncloud] "ownCloudApp/12.0.2 (ownCloud/270; iOS/16.5.1; iPhone)" "-"
[03/Jul/2023:11:09:07 +0000] - 200 200 - GET https ocis.REDACTED.at "/graph/v1.0/me/drives" [Client 10.10.100.32] [Length 2677] [Gzip -] [Sent-to owncloud] "Mozilla/5.0 (Macintosh) mirall/4.1.0.11250 (ownCloud, osx-22.5.0 ClientArchitecture: x86_64 OsArchitecture: x86_64)" "-"
[03/Jul/2023:11:09:07 +0000] - 207 207 - PROPFIND https ocis.REDACTED.at "/dav/spaces/REDACTED-5578e0fc8aa1$f35b2bb6-6bb8-4b75-bbaf-REDACTED/" [Client 10.10.100.32] [Length 376] [Gzip -] [Sent-to owncloud] "Mozilla/5.0 (Macintosh) mirall/4.1.0.11250 (ownCloud, osx-22.5.0 ClientArchitecture: x86_64 OsArchitecture: x86_64)" "-"

The problem also continues to occur even if I close all other apps in the background (should this have any effect on memory consumption)

@marcomasser
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Hi, I’m the one who wrote that forum post @michaelstingl mentioned above and just wanted to mention that what I’m seeing is not restricted to a specific folder. Instead, it seemingly has to do with how many times I navigate into a folder.

And as @webzit mentioned: I have not seen an error message like the one in the original post. It just spins for me.

Just FYI 🙂

@felix-schwarz
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@marcomasser Thanks for the info. Let's continue the discussion over at central.owncloud.org then.

@michaelstingl
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@marcomasser @webzit seems mixing-up the issues wasn't the best idea. I opened 2 new issues to follow-up individually:

@marcomasser marcomasser mentioned this issue Jul 4, 2023
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@felix-schwarz
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Closing this issue as discussion continues in #1245.

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@michaelstingl @marcomasser @felix-schwarz @webzit