Freshchat integration for mattermost

This is a webservice that forwards messages between Mattermost and FreshChat.

Dependencies

See requirements.txt.

Environment Variables

It uses the following environment variables:

• FRESHCHAT_API_URL: https://api.freshchat.com/v2/
• FRESHCHAT_APP_ID: Under "Integration Settings". It looks like ab12cd34-11ab-xxxx-xxxx-xxxxyyyyzzzz
• FRESHCHAT_PUBLIC_KEY: See https://support.freshchat.com/en/support/solutions/articles/239404-freshchat-webhooks-payload-structure-and-authentication If using docker-compose, make sure to set the environmental variable as "FRESHCHAT_PUBLIC_KEY=-----BEGIN RSA PUBLIC KEY-----\n[...]\n-----END RSA PUBLIC KEY-----"
• FRESHCHAT_TOKEN: See https://support.freshchat.com/en/support/solutions/articles/50000000011-api-tokens It is a ~1000 character long token.
• MATTERMOST_API_URL: https://mattermost.example.com/api/v4
• MATTERMOST_BOT_TOKEN: The personal access token for the bot, see https://developers.mattermost.com/integrate/reference/bot-accounts/
• MATTERMOST_CHANNEL_ID: Found under "View Info," in faint gray at the bottom of the panel
• MATTERMOST_SLASH_TOKEN: The personal access token for the slash command

Notes

Set FLASK_RUN_HOST and FLASK_RUN_PORT to control the listening host/port. If using entrypoint.sh, edit the -b 0.0.0.0:80 to change the listening host/port.

Service Setup

1. Add a new slash command for Mattermost (https://developers.mattermost.com/integrate/slash-commands/) and point it to the /mattermost endpoint.

2. Register a FreshChat webhook (https://support.freshchat.com/en/support/solutions/articles/239439-conversation-apis-and-webhooks) and point it to the /freshchat endpoint.