Open-source helpdesk support system

Getting Started

Get the source code

git clone git://github.com/philtr/aszist.git
cd aszist

Install gems

bundle install # 'use --without production' to install without production gems

Load database schema

rake db:schema:load

Set up Incoming email

Modify config/mailman.yml or set the following environment variables:

MAILMAN_USERNAME # POP3 username
MAILMAN_PASSWORD # POP3 password
MAILMAN_SERVER   # POP3 mail server name
MAILMAN_PORT     # probably '25'
MAILMAN_SSL      # use SSL? true/false

MAILMAN_POLL_INTERVAL # don't set this too low or your server might block you

MAILMAN_DOMAIN # support@MAILMAN_DOMAIN

Start the servers

Aszist uses a Procfile to manage processes, so use Foreman crank it up:

foreman start

Need more help?

Ask on the mailing list.

Requirements

All dependencies are listed in Gemfile.lock

Contributing to Aszist

• Check out the latest master to make sure the feature hasn't been implemented or the bug hasn't been fixed yet
• Check out the issue tracker to make sure someone already hasn't requested it and/or contributed it
• Fork the project
• Start a feature/bugfix branch
• Commit and push until you are happy with your contribution
• Make sure to add tests for the feature/bugfix. This is important so I don't break it in a future version unintentionally.

License

Copyright © 2011 Phillip Ridlen

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.