Troubleshoot

My device can't connect to my computer

• For both WiFi and USB connections, make sure no software or service run in port 8500. Deckboard uses this port to host its server.

WiFi LAN Connection

Please do the following settings:

• Use different IP address available on Possible IP Addresses option;
• Make sure both device connect to the same network;
• Check your Firewall setting (see below);
• Turn off VPN on both sides;
• Turn off your mobile data connection on your phone.

Firewall settings

Check Firewall 's Allowed apps settings to make sure Deckboard is on the Allowed apps and features. list. If it is on the list, make sure the app directory in Path field is correct.

USB connection

Please do the following settings:

• Make sure ADB is installed on your computer.
• Enable USB Debugging on your device.
• If the app still cannot be connected, run command adb reverse tcp:8500 tcp:8500 on command prompt. Then run adb reverse --list to see if ADB connection established.

OBS Studio always crashes when connected to Deckboard

Because the app connected to OBS via websocket, it is unlikely that Deckboard can affect OBS directly, unless there's an installed plugin you use that has a conflict with OBS websocket server. Uninstalling the plugins related to VST or filter will probably do trick. See this thread for more info.

None of this works?

You can post the issue here or send an email to support@deckboard.app along with log file (located at C:\Users\{USER}\AppData\Roaming\Deckboard)