- Collaborated with the CEO to create a time-efficient process for the customer on-boarding process for the product during an MVP stage using an agile methodology.
- Maintained data in HubSpot and created templated content to assist with client communications. Implemented the use of contact forms to increase the accuracy of client data capture.
- Led Kickoff calls with project leads.
- Contacted vendors and suppliers to acquire clients purchasing history on their behalf.
- Engaged in conversations with key decision-makers to define CureMint’s value proposition and establish collaborative workflows.
| Tools |
|---|
| Slack |
| Asana |
| Hubspot |
| Google Hangouts |
| Google Sheets |
| Canva |
| MailChimp |
- Worked with the Development and Product team closely to assist in remote device monitoring, hardware maintenance, identifying bugs to maintain site & data reliability.
- Responsible for all building/supporting client relations on all levels. (Demo’s, Installation, Troubleshooting)
- Developed methodologies to create a more efficient onboarding process and overall customer experience. (Vendor Shipping, Notifications)
- Ensured account accuracy within the app and database to reduce potential complications.
- Provided technical support for customers, escalated issues when necessary.
- Documented or tracked ticket histories with actionable steps taken to resolve issues.
- Collaborated with Product Manager to maintain hardware and app reliability.
- Created and published the first phase of instructional materials for Knowledge Base to ensure up-to-date product information
| Tools |
|---|
| Slack |
| Hubspot |
| Google Hangouts |
| Node.js |
| React |
| Trello |
| Zoom |
| Express.js |
| Mongoose ODM |
| Knex Query Builder |
| NPM packages |
| MySQL |
| Canva |
| Adobe Illustrator |
- Achieved daily quota of outbound calls to clients. (+70 calls per day)
- Prospected, educated, and qualified leads while identifying issues and provided solutions for various online problems
- Informed customers of the internetreputation.com value proposition to assess the buyer’s interest.
- Identified key players, decision-makers and develop accounts via B2B sales.
- Maintained client relationships via phone and e-mail.
- Tracked customer interactions and accounts in CRM.
- Cross sold products when necessary, therefore increasing conversion rates and promoting growth.
- Worked closely with account managers to address customer concerns and escalates time-sensitive issues.
| Tools |
|---|
| Custom made CRM (Based upon Salesforce) |
| Google Hangouts |
| Google Chat |
You can see a list of all their technologies on Stackshare
- Collaborated with Sales/Enterprise Sales to manage inbound sales leads, assisting potential clients with any questions during their assessment of the Spreedly API.
- Assisted with onboarding clients while they integrated their payment stack with the API
- Worked with technical and non-technical customers/end users using Spreedly’s self-service goals to resolve issues.
- Facilitated customer requests by communicating with the engineering team via various tools (Slack, GitHub, Trello, Waffle) and escalated sensitive issues.
- Worked with accounting to record new business; downgrade, upgrades, in HubSpot and identify accounts with the potential to churn.
- Responsible for researching the PCI DSS, a set of requirements established by the PCI SSC (PCI Security Standards Council)
- Assisted Systems Engineering team with annual PCI Compliance Assessment, a project vital to maintaining the company’s status within the payment industry. Finished on time and on budget per pre-negotiated contract terms.
- Worked with the engineering team to fulfill various monthly PCI requirements; revamped the process to incorporate an automated solution.
- Led various certification processes required to maintain compliance with banking and government institutions.
| Tools |
|---|
| Slack |
| Hubspot |
| Basecamp |
| Ruby on Rails |
| React |
| Trello |
| Zoom |
You can see a list of all their technologies on Stackshare
- Worked closely with Account Management, Sales, Training and Product teams across all levels to identify, develop, and implement operational changes to improve the customer/end user experience.
- Helped drive team project reducing company box office hardware by 35% resulting in saving over $200K+.
- Collaborated with cross-functional team to implement new inventory management/tracking software with barcode asset tagging for 6K+ pieces (~$2.5M) of rental equipment; led data integrity and system management.
- Automated imaging process & installed remote desktop software for POS systems, reducing unit setup time 80%.
- Reduced shipping costs by 65% via vendor data analysis and container improvements.
- Assisted Tech. Ops. Manager with hardware planning, procurement, security/PCI, tracking and reporting
- Set up and conducted QA on all box office and POS equipment used by our 1,880+ clients
- Reported to accurate numbers to Accounting and Sales teams regarding equipment cost, usage and depreciation
- Managed all incoming invoices, cases and internal requests pertaining to box office equipment.
- Maintained inventory database while working with Sales reps to assess client equipment needs.
| Tools |
|---|
| Gmail |
| Gmail Chat |
| Salesforce |
| Desk by Salesforce |