- TECHNOLOGY : CLOUD APP DEVELOPMENT
- TEAM ID : PNT2022TMIDO5042
This Application has been developed to help the customer in processing their complaints. The customers can raise the ticket with a detailed description of the issue. An Agent will be assigned to the Customer, to solve the problem. Whenever the agent is assigned to a customer they will be notified with an email alert. Customers can view the status of the ticket till the service is provided.
ADMIN: The main role and responsibility of the admin are to take care of the whole process. Starting from Admin login followed by the agent creation and assigning the customer's complaints. Finally, He will be able to track the work assigned to the agent and a notification will be sent to the customer.
USER: They can register for an account. After the login, they can create the complaint with a description of the problem they are facing. Each user will be assigned with an agent. They can view the status of their complaint.
- Pravin Kumar R
- Murali Krishna K
- Ponanbalagan S
- Sankar K
- PYTHON
- FLASK
- DOCKER
- ASSIGNMENT 1
- ASSIGNMENT 2
- ASSIGNMENT 3
- Literature Survey
- Problem Statement
- Empathy Map
- Brainstorm
In the design phase, one or more designs are developed, with which the project result can apparently be achieved. Depending on the subject of the project, the products of the design phase can include dioramas, sketches etc...
- Proposed Solution
- Problem-Solution Fit
- Solution Architecture
- Solution Requirements
- Customer Journey Map
- Data Flow Dailgrams
- Technology Stack
