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In our environment (vSphere 7.0, ESXi 7.0) we got a lot of errors about
Unable to send a message over the communication channel 0
and vSphere did not process any guest info being submitted. In order to debug this, we improved the logging of the tool, the GitHub workflow to actually build images in our fork and ultimately the way error responses were sent.We suspect vSphere/ESXi are sending "unknown" RPC requests, which got responded in an invalid way ("Unknown Command" instead of "ERROR Unknown Command"). We've digged into the way
open-vm-toolsd
handle unknown RPC requests and mimiced these.The tool now works perfectly on our environment.