Crash on Launch (Launch Failure) #5395
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It looks like your database is getting corrupted. This is something we're trying to figure out but haven't been able to. Have you been hard-resetting your device or doing anything unusual with it? |
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Hi @EvanHahn-Signal, |
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Hi, I’ve been having the exact same issue since late June on my iPhone 11 Pro iOS 15.5. I had not done anything special before this started, other than using Signal with more people. Please help! This is taking way too long to fix. Don’t want to abandon signal but it’s literally unusable on iOS. :( |
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Sorry to everyone running into this. This is a top priority for us, but it's difficult to diagnose which is why it's taking a long time.
@radix007 We think that hard resets might be the cause of database corruption problems, which might cause the issues you're seeing. If you experience this again, please include a crash file and debug logs so we can take a look.
@cgoutaland Could you please send us debug logs so we can figure out the problem? |
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I'm having the same issue. Got a new phone last week, a Motorola motorola one 5G ace. Signal was fine on install, then as of yesterday will not open. I don't have an option to send logs, that I'm aware of, as there's no error pop-up. |
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@EvanHahn-Signal Please find attached the crash file and the new debug logs : Please let me know if you want the updated version of the logs again or if you want to perform some specific tests with the app. I can also get on a call and work on this with you. |
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Same issue. I did a hard reset today for something unrelated after which the app doesn’t want to open. |
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I am now sure that this issue is related to the database, because when you go to the photos app, you can share photos and then it opens the signal app, then you can select the contact, but when you click on send, it crashes. So accessing the database is causing it to crash maybe. @EvanHahn-Signal |
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Have run into the same issue. STR: on iOS 15.5, I attempted to reset all settings (without wiping app data), but did not complete the reset because I was prompted for the screentime password. I think Signal may have been open in the background. Logs are below (locale info redacted)--the database is indeed corrupted, the application cannot be opened and I see the same error as @radix007 indicated in the screenshot. @EvanHahn-Signal I'm happy to help troubleshoot if I can. |
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@EvanHahn-Signal I uninstalled the app and tried to open it again and it has now been working fine for almost a week now. |
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Thanks for these logs, everyone. This is still a top priority for us and these logs will be helpful. |
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I have the same issue. After I did a hard-reset because of an unrelated problem, Signal fails to open. The logs say the database is corrupted. Logs: Is it possible that my messages can be recovered by a new signal version? I just want to know my chances if I can get my messages back. |
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@Dakotaw0lf Yes, it's possible. We're working hard to solve these issues. Please stay updated—hopefully a new version will help. |
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Count me in who has recently experienced this on 5.47. Upgraded to 5.48 and no dice. Hoping a new version will fix the database issue. I submitted debuglogs already. |
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I am in the same boat. I did hard reset the device (after iOS 16 upgrade) right as a message came in (just my luck). I have tried completely uninstalling the app and reinstalling (with data deleting warning) and as soon as I reinstall the app, it still shows as having 2GB of usage and immediately complains of a corrupted database on launch. Can you please add an option to completely clear or reset the database if it's corrupted because reinstalling the app is not fixing it and I cannot use Signal at all. Losing all of my messages will suck, but at least I will be able to use the app again. It is worth noting that the linked desktop is still working fine. To reproduce the issue, I would have a bot spam the crap out of a test iPhone and continuously hard reset it. |
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I have the same issue. It happend after Signal hard froze my iPhone after trying to send a picture in a chat, I had to hard reset it and now it is stuck at this screen all the time. I'm on Iphone 10, latest iOS |
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I really hope this gets prioritized. I’m dead in the water from this, and I’d honestly be happy to lose all my messages and everything in Signal to get it working again. A simple “wipe database” button on the “Database corrupted” dialog would be easy to implement until Apple can fix the storage bug. If I can’t get Signal working soon, I’m gonna have to switch my remote teams over to Threema.On Sep 21, 2022, at 08:08, Petr Pinkas ***@***.***> wrote:
I have the same issue. It happend after Signal hard froze my iPhone after trying to send a picture in a chat, I had to hard reset it and now it is stuck at this screen all the time. I'm on Iphone 10, latest iOS
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Same issue here. I had an Signal Audio Call with some weird hung up (iOS said microphone was still in use by unknown app) until restart. Hard reset the iPhone, signal stopped working completely. Crashes every time at startup, reinstalling doesn't change anything. Same behavior like yours. iOS 16.0, iPhone XS. |
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@EvanHahn-Signal @max-signal This issue has been present for several months. As a developer myself, I can completely understand how hard it is to fix unreproducible bugs. As such, can we please have a workaround such as a database reset option on the corrupted database dialog? The Signal app clearly has access to the corrupted files, so it should be able to delete them rather trivially. Signal is completely unusable despite reinstalls, and this problem is starting to creep up for others on my team as well. If a solution is not on the horizon, I'd happily accept a nuclear workaround and throw away my messages. I'm desperate to get this running again. Thank you!! |
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@vcrtech Yes. Actively working on it as of last week and today. |
any progress? |
I just noticed an update through TestFlight which has a different notification about the corrupted data. It said it will attempt to recover, but then crashes :( But hey, it looks like they're going in the right direction!! :) Been without Signal for weeks; I'm ready to be back in the game! Thanks to all the developers working this. |
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The latest beta will attempt to recover corrupted databases. @vcrtech and anyone else using this: are you able to get debug logs from your crash? I also want to hear from people who have different experiences—e.g., people who successfully have their data recovered. |
Edit: I linked in the following message as well; thanks! I submitted the crash logs through the Apple feedback prompt that pops up at ~2100CST from my username as the email. Please let me know if these don't make it through and I'll do whatever it takes to collect the logs an alternative way. Thanks again!! |
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@EvanHahn-Signal I am linking two crashlogs: One from the very first launch/recovery attempt with the latest beta, and another more recent attempt. I have these set to expire after a week but can collect more if needed. Thanks! |
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I'm also affected by this issue. Plus uninstalling Signal for iOS via app drawer oder device storage ui doesn't delete the app data. So I can't even reset Signal to a new database. There is no debug log available. Any ideas? |
Try signing up for the Signal beta/TestFlight and see if it can recover your data. Evan Hahn is currently working this issue and the beta version may work for you (didn't for me, but hey it's progress). I'm glad to see I'm not alone in the fact that reinstalling doesn't delete the app data. I'd also recommend reporting the bug to Apple since it's partially their fault too for not wiping the data on uninstall. |
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I tried newer and older versions but nothing worked. 5.54 didn't crash but reported and unsupported database. The only way to reset the data was to delete Signal, take an itunes backup, hard reset the phone and reload the backup. After that the data was gone and Signal installable again. |
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Slightly off-topic to Signal (but relatable considering the nuclear
option), but in general, do you know if 2FA/MFA apps backed up as part of
an iTunes backup will work after reloading or will they all need setting up
again? I think that's my biggest hesitation to this; IRS 2FA, Twilio,
BitWarden, work 2FA, Microsoft Authenticaor, etc etc... I can't imagine
having to set all those up again :O
…On Sun, Oct 9, 2022 at 11:24 PM Tobias Stegmann ***@***.***> wrote:
I tried newer and older versions but nothing worked. 5.54 didn't crash but
reported and unsupported database.
The only way to reset the data was to delete Signal, take an itunes
backup, hard reset the phone and reload the backup. After that the data was
gone and Signal installable again.
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Depends on the app. Banking 2FA apps are usually not backed up by an iTunes/iCloud backup, but e.g. Google Authenticator will be restored. I used a second phone to transfer all 2FA apps to be sure. Some banks also allow to register multiple phones at the same time. That's always a good idea, if your phone gets lost or breaks. |
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Good news, upgrading to latest version 6.16 fixed it for me. Upon opening the app after upgrade, it prompted me with a message that it is going to attempt recovering the database that looks corrupted and it indeed recovered everything up until when I first encountered the issue (9 months ago). Only bit that the recovery mentioned that it could not was, not able to deliver any messages that were sent to me during the last 9 months but I suppose that is not too big an issue given I have not lost any data that I already had. Thanks to the team that resolved the bug (at least for me) with 6.16. |
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I know this is very frustrating. It's a really tricky issue and we've done a ton of work to try to mitigate it (e871e20, 941284f, e40e449, 543f86f, d36a7f5, 3892b9e, dc9637b, 418ac9a, 349681f, 4da042c, 11c2cf0, e5f3367, 9d8e6b7, 4cde41d, 68b6f92, among others). We're still prioritizing fixing this, it's just very hard. Please keep your app updated. If you run into this, please reach out to our support team with a debug log and a crash log. |
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I am also suffering from this problem on iPhone 13 Pro, the app shows a prompt saying |
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@gonultasbu Could you please email support@signal.org? There are some additional logs we'd like for you to send us from your device. |
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Hey @Miguel-Signal, where can I find a list of those additional logs so I can append them to the email? |
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@gonultasbu We'll respond to your initial email with those instructions! |
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Is this issue not solved yet? I hard reset my iphone few days ago and after that everytime I tried to open it crashed. I reinstall it several times even tried to beta version but no luck. I mailed to support and send the additional crash logs but havent got a reply yet. I dont care about previous chat logs or anything I just want to use the app again. Any recommendations? |
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I have been waiting for a fix for about a month as well. |
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Same problem here, according to support@signal.org. Have sent latest debug logs, can't use Signal app anymore. |
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This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions. |
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still active |
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This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions. |
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active |
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This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions. |
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I think this is still not solved |
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For me it is, the app somehow hard reset itself, wiped everything clean and decided to give me a fresh start. I have not changed phones or wiped anything myself. |
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issue was never resolved. I had to get a new phone to use signal again. I
believe it was due to being on signal when my phone died. After I plugged
it back in I got the crash error.
Trinity Cross
Field Day
www.fielddayapparel.com
…On Mon, May 20, 2024 at 8:18 AM Burak Mert Gonultas < ***@***.***> wrote:
For me it is, the app somehow hard reset itself, wiped everything clean
and decided to give me a fresh start. I have not changed phones or wiped
anything myself.
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This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions. |
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This issue has been closed due to inactivity. |
and others
Bug description
Whenever I am opening Signal iOS app it is showing me Couldn't Open Signal. Signal had a problem while trying to open. Please send a debug log to support@signal.org to help troubleshoot this issue.
Steps to reproduce
Actual result:
The app does not open and crashes every time
Expected result:
The app should open when I click on use signal app instead or after I close it. Not really sure why this is happening.
Screenshot
Device info
Device: iPhone 6
iOS version: 12.5.5 (16H62)
Signal version: 5.42.0.12
Link to debug log
https://debuglogs.org/ios/5.42.0/1827923fba28c363a2d491730d8b11ef55524d521220bf4d98cfefdf3b85f94f.zip
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