Tableau project that tracks KPIs for a bank's financial complaints from customers. The data was created by Mark Bradbourne to simulate a real world scenario: Data Source. The interactive dashboard is Linked Here
Dashboard key metrics:
- Total complaints over time
- Percent of complaints with a timely response
- Count and percent of complaints in progress
- Percent of complaints resolved at no cost
- Issue and sub-issue count
- Total complaints for each state
- Count and percent of complaints from media type
- Count of complaints for each financial product
- Percent and count of complaints disputed by customer
![Screen Shot 2023-11-19 at 1 08 03 PM](https://private-user-images.githubusercontent.com/90224544/284090433-e0546760-e159-4809-b9fc-d613e0042ccb.png?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpc3MiOiJnaXRodWIuY29tIiwiYXVkIjoicmF3LmdpdGh1YnVzZXJjb250ZW50LmNvbSIsImtleSI6ImtleTUiLCJleHAiOjE3MjQxNjQ1MTgsIm5iZiI6MTcyNDE2NDIxOCwicGF0aCI6Ii85MDIyNDU0NC8yODQwOTA0MzMtZTA1NDY3NjAtZTE1OS00ODA5LWI5ZmMtZDYxM2UwMDQyY2NiLnBuZz9YLUFtei1BbGdvcml0aG09QVdTNC1ITUFDLVNIQTI1NiZYLUFtei1DcmVkZW50aWFsPUFLSUFWQ09EWUxTQTUzUFFLNFpBJTJGMjAyNDA4MjAlMkZ1cy1lYXN0LTElMkZzMyUyRmF3czRfcmVxdWVzdCZYLUFtei1EYXRlPTIwMjQwODIwVDE0MzAxOFomWC1BbXotRXhwaXJlcz0zMDAmWC1BbXotU2lnbmF0dXJlPTdlYWU4NjUxNDVhMmNlM2E1ZGNjNmQxMzE0MDIzMjUxMDlkY2M4NmZiZWJhYjAzY2U5YTAxZjVjNDNlMWMzNGMmWC1BbXotU2lnbmVkSGVhZGVycz1ob3N0JmFjdG9yX2lkPTAma2V5X2lkPTAmcmVwb19pZD0wIn0.VdmKdBN0Yw10qJfmJa8CF-d4ghaaXDVPACV-HByTo20)
![Screen Shot 2023-11-19 at 1 09 12 PM](https://private-user-images.githubusercontent.com/90224544/284090436-557c6d57-3746-4a49-aafa-91649c503155.png?jwt=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.IcpttbyPo6IS412a3GRwAYZKVEYrfUWz5CnqfJbjNco)