Tableau project that tracks KPIs for a bank's financial complaints from customers. The data was created by Mark Bradbourne to simulate a real world scenario: Data Source. The interactive dashboard is Linked Here
Dashboard key metrics:
- Total complaints over time
- Percent of complaints with a timely response
- Count and percent of complaints in progress
- Percent of complaints resolved at no cost
- Issue and sub-issue count
- Total complaints for each state
- Count and percent of complaints from media type
- Count of complaints for each financial product
- Percent and count of complaints disputed by customer
