(edit) Can't login from nextcloud with 2.35.3

[mmallejac]

Using Snappymail with Nextcloud, sometimes the password is lost, but not the email address:

In this case, neither Nextcloud or Snappymail has been upgraded in the last days.
Not even after a restart, since the user was able to log in earlier in the morning.

[mmallejac]

Edit : I realize that there is anew version that has been installed this night (2.35.3).

Also since my last message, we've received much more phone calls from users. Sometimes it is ok to simply put back the password, but sometimes it just does not work, so for them Snappymail is just unusable.

Thanks in advance :-)

[seal-82]

Hi,
I can confirm the issue. Password doesn't seem to be stored anymore under "personal settings" > "additional settings".
Already removed Snappymail App and reinstalled. This did not solve the issue. Thanks for checking.

Cheers
Sebastian

[seal-82]

following error can be found in the nextcloud logs:

[tux-nerd]

... same here ...

[the-djmaze]

Actions:

1. Refreshing the page and everything still works.
2. In SnappyMail menu i logout.
3. Then logged in automatic.
4. In SnappyMail menu i logout.
5. Then logged in automatic.
6. In SnappyMail menu i logout.
7. Then login fails
8. I go to "personal settings" > "additional settings"
9. Password gone

Then i got a snappymail-nc-uid mismatch
Looking further it seems the session is killed and restarted and now the value of snappymail-nc-uid is gone.

But why does Nextcloud kill the config?
Because the return value of the following command is empty.
\OC::$server->getConfig()->getUserValue($sUID, 'snappymail', 'snappymail-password')

I will investigate this further

[the-djmaze]

Here it seems to be related to the contacts synchronization.

Does Settings -> Contacts -> Enable remote synchronization = NO help for those users?

[seal-82]

Sorry, but where do I find this setting?

[mmallejac]

Hello, I can't check that for all users, but it seems that - yes - this setting is set to NO. Best, Le jeu. 14 mars 2024 à 10:24, seal-82 ***@***.***> a écrit :

…

Sorry, but where do I find this setting? — Reply to this email directly, view it on GitHub <#1490 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACZAG2MB46RXSK7LTKD3C4TYYFUDLAVCNFSM6AAAAABETTGF72VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJXGAYDENZUHE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[scubamuc]

@the-djmaze having the same issue, snappymail is forgetting the password:

Here it seems to be related to the contacts synchronization.

Does Settings -> Contacts -> Enable remote synchronization = NO help for those users?

nope that doesn't help at all...

[the-djmaze]

I found where it gets emptied:

snappymail/integrations/nextcloud/snappymail/lib/Util/SnappyMailHelper.php

Lines 105 to 110 in 71f78a8

	} catch (\Throwable $e) {
	// Login failure, reset password to prevent more attempts
	$sUID = \OC::$server->getUserSession()->getUser()->getUID();
	\OC::$server->getSession()['snappymail-passphrase'] = '';
	\OC::$server->getConfig()->setUserValue($sUID, 'snappymail', 'passphrase', '');
	\SnappyMail\Log::error('Nextcloud', $e->getMessage());

It gets emptied so that it does not try to auto-login again and again and again on an error.
Question is: what error?
So i added logging there, but still testing.

[the-djmaze]

It's not perfect but maybe this solves it (or at least logs the issue)?
https://github.com/the-djmaze/snappymail/releases/tag/v2.35.4

[scubamuc]

thank you @the-djmaze.

updated app to 2.35.4
error persists on several instances

Nextcloud log reads:

[PHP] Fehler: Undefined array key "activeSectionId" at /snap/nextcloud/40887/htdocs/apps/settings/templates/settings/frame.php#85

GET /index.php/settings/user/additional
from 2.205.11.123 by scubamuc at 2024-03-16T06:16:20+00:00

[seal-82]

@the-djmaze: issue solved after update to 2.35.4. Thanks for your perfect and quick support!

[scubamuc]

@seal-82 @the-djmaze , nope, it seems like the issue still persists.
password is forgotten

log reads;

[PHP] Fehler: Undefined array key "activeSectionId" at /snap/nextcloud/40887/htdocs/apps/settings/templates/settings/frame.php#85

GET /index.php/settings/user/additional
from 2.205.11.23 by scubamuc at 2024-03-16T08:50:18+00:00

[seal-82]

stange... for me on NC 28.0.3 it worked. There are no errors in the log file.

[scubamuc]

@seal-82, yeah you're right,

it is working fine on 27.1.7 and 28.0.3. No errors in log file.

may have been too impatient, sorry for that

[the-djmaze]

Keep this open for a while as monday is the day that people work and complain...
No complains too us is good for us (probably they complain somewhere else)

[tux-nerd]

for me it's working fine too (nc 28.03). Great job, thank you!!!