Server error (HTTP 500) on movies/tron-legacy-2010/comments and users/sean/followers

[UweTrottmann]

These occur on each request, but only for this specific movie and this specific user.

Note: these requests are used during unit testing the trakt-java library.

--> GET https://api.trakt.tv/movies/tron-legacy-2010/comments?page=1 h2
Content-Type: application/json
trakt-api-key: REDACTED
trakt-api-version: 2
Authorization: Bearer REDACTED
Host: api.trakt.tv
Connection: Keep-Alive
Accept-Encoding: gzip
User-Agent: okhttp/4.12.0
--> END GET
<-- 500 https://api.trakt.tv/movies/tron-legacy-2010/comments?page=1 (195ms)
date: Thu, 29 Aug 2024 08:11:12 GMT
content-type: application/json
x-frame-options: SAMEORIGIN
x-xss-protection: 0
x-content-type-options: nosniff
x-download-options: noopen
x-permitted-cross-domain-policies: none
referrer-policy: strict-origin-when-cross-origin
x-pagination-page: 1
x-pagination-limit: 10
expires: Thu, 29 Aug 2024 16:11:12 GMT
x-movie-updated-at: 2024-08-29T08:11:08.000Z
x-pagination-page-count: 6
x-pagination-item-count: 52
etag: W/"7f840e515d29d7889cac41eff68b7aab"
cache-control: max-age=28800, public
x-error-message: Internal server error. Please open a support issue and include your full API request and response, including all headers.
vary: Accept-Encoding
content-encoding: gzip
x-ratelimit: {"name":"AUTHED_API_GET_LIMIT","period":300,"limit":1000,"remaining":997,"until":"2024-08-29T08:15:00Z"}
x-request-id: d9664bd1-70c2-4f52-8f1e-98802979fecf
x-runtime: 0.035599
cf-cache-status: DYNAMIC
server: cloudflare
cf-ray: 8bab11a8e9405b4a-FRA
alt-svc: h3=":443"; ma=86400


<-- END HTTP (0-byte, 20-gzipped-byte body)

--> GET https://api.trakt.tv/users/sean/followers h2
Content-Type: application/json
trakt-api-key: REDACTED
trakt-api-version: 2
Authorization: Bearer REDACTED
Host: api.trakt.tv
Connection: Keep-Alive
Accept-Encoding: gzip
User-Agent: okhttp/4.12.0
--> END GET
<-- 500 https://api.trakt.tv/users/sean/followers (179ms)
date: Thu, 29 Aug 2024 08:17:46 GMT
content-type: application/json
x-frame-options: SAMEORIGIN
x-xss-protection: 0
x-content-type-options: nosniff
x-download-options: noopen
x-permitted-cross-domain-policies: none
referrer-policy: strict-origin-when-cross-origin
x-private-user: false
etag: W/"a8f8a1949545c4ef29d528cca13bde55"
cache-control: private, no-store
x-error-message: Internal server error. Please open a support issue and include your full API request and response, including all headers.
vary: Accept-Encoding
content-encoding: gzip
x-ratelimit: {"name":"AUTHED_API_GET_LIMIT","period":300,"limit":1000,"remaining":997,"until":"2024-08-29T08:20:00Z"}
x-request-id: 55d0d623-b928-45cc-9dee-2a3d463dbcfe
x-runtime: 0.053447
cf-cache-status: DYNAMIC
server: cloudflare
cf-ray: 8bab1b4b4c32d29c-FRA
alt-svc: h3=":443"; ma=86400


<-- END HTTP (0-byte, 20-gzipped-byte body)

[UweTrottmann]

Also getting a HTTP 500 when trying to POST a note. Might this possibly be an issue with the Cloudflare cache server in Frankfurt?

--> POST https://api.trakt.tv/notes h2
trakt-api-key: REDACTED
trakt-api-version: 2
Authorization: Bearer REDACTED
Content-Type: application/json; charset=UTF-8
Content-Length: 64
Host: api.trakt.tv
Connection: Keep-Alive
Accept-Encoding: gzip
User-Agent: okhttp/4.12.0

{"show":{"ids":{"trakt":77712}},"notes":"A very good show! ❤"}
--> END POST (64-byte body)
<-- 500 https://api.trakt.tv/notes (172ms)
date: Thu, 29 Aug 2024 13:26:52 GMT
content-type: text/html
x-frame-options: SAMEORIGIN
x-xss-protection: 0
x-content-type-options: nosniff
x-download-options: noopen
x-permitted-cross-domain-policies: none
referrer-policy: strict-origin-when-cross-origin
cache-control: private, no-store
x-error-message: Internal server error. Please open a support issue and include your full API request and response, including all headers.
vary: Accept-Encoding
x-ratelimit: {"name":"AUTHED_API_POST_LIMIT","period":1,"limit":1,"remaining":0,"until":"2024-08-29T13:26:53Z"}
set-cookie: _traktsession=Rgo%2FeSH2Su2LhJ%2FzvE%2FND5vfER2Aadv8Z9mr2T4Axz1CIVTJU6hv%2FtxNYK34mhAii5aku1LpixyHA4WhQMyPaWKznOMHfQTXzUZEldqkPwgR3tAVAp62846%2F%2F%2BnBMhMmxvI8Ob%2F%2BuWWZfqkemsxJzrhOCQUJWDXxagkGmyi5H9Hh4X%2BcgTeqBZNIO75I6E2J3a7KBRST%2FoErP1GXHBZzcyUvWGDULoO9tw%3D%3D--uN7HnfOP55qRt5pI--gdS8R8E2RsTgl0zRIYY%2FTQ%3D%3D; path=/; HttpOnly; SameSite=Lax
x-request-id: 44ad3c49-f5b7-4e12-bf0b-4c302e3fc6ed
x-runtime: 0.009960
cf-cache-status: DYNAMIC
server: cloudflare
cf-ray: 8bace00f6c06d29d-FRA
alt-svc: h3=":443"; ma=86400


<-- END HTTP (0-byte body)

[michaldrabik]

This could be connected so I am commenting here. Had some users reported issues and after investigation it is also cause by 500s:

Request{method=GET, url=https://api.trakt.tv/sync/watched/movies, headers=[Content-Type:application/json, trakt-api-key: ***, trakt-api-version:2, Authorization:Bearer ***], tags={class Oe.v=H5.g.j() [movies, null]}} 

 Response{protocol=h2, code=500, message=, url=https://api.trakt.tv/sync/watched/movies} 

[rectifyer]

I believe this was fixed with recent API bug fixes too.

[michaldrabik]

👍

[UweTrottmann]

In my case, the API methods work correctly now, so this probably was a temporary issue.

[rectifyer]

Yes, I pushed some API fixes for what seemed to be a caching issue affecting some users.