Support Ticket Web App

A simple, interactive support ticket management system built with Streamlit, designed to streamline the process of tracking and resolving support requests.

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✨ Features

• Create, update, and manage support tickets
• Intuitive, user-friendly interface
• Real-time data handling with Pandas

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🛠️ Prerequisites

• Python 3.8+ installed
• Virtualenv for environment management
• VSCode for editing and running the project

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🚀 Getting Started

Step 1: Clone the Repository

git clone https://github.com/yourusername/support-ticket-app.git
cd support-ticket-app

Step 2: Set Up a Virtual Environment

1. Create a virtual environment:

   python -m venv venv

2. Activate the virtual environment:
   • On Windows:

     .\venv\Scripts\activate

   • On macOS/Linux:

     source venv/bin/activate

3. Install dependencies:

   pip install -r requirements.txt

Step 3: Configure Virtual Environment in VSCode

1. Open the project folder in VSCode:

   code .

2. Install the Python extension for VSCode (if not already installed).
3. Select the virtual environment as the interpreter:
   • Press Ctrl+Shift+P (or Cmd+Shift+P on macOS) to open the Command Palette.
   • Search for and select Python: Select Interpreter.
   • Choose the virtual environment located in the venv folder.

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💻 Run the Application

1. Activate the virtual environment if it’s not already active:
   • On Windows:

     .\venv\Scripts\activate

   • On macOS/Linux:

     source venv/bin/activate

2. Run the Streamlit app:

   streamlit run app.py

3. Open your browser and navigate to http://localhost:8501 to access the app.

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📜 Project Structure

support-ticket-app/
│
├── app.py               # Main Streamlit app
├── requirements.txt     # Project dependencies
├── data/                # Folder for storing ticket data
├── venv/                # Virtual environment folder (not included in repo)
└── README.md            # Project documentation

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🤝 Contributing

1. Fork the repository
2. Create a new feature branch:

   git checkout -b feature-name

3. Commit your changes:

   git commit -m "Add feature-name"

4. Push the branch:

   git push origin feature-name

5. Open a pull request

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Happy coding! 😊