Create new ticket with attachment

[mikelga]

Hi!

I am using Python to create new tickets with this code:

import requests

headers = {"Authorization": "Bearer TOKEN"}

payload = {
    "message": "Ticket Message",
    "actAsType": "customer",
    "name": "Name",
    "subject": "Ticket Subject",
    "from": "client@client.com",
}

r = requests.post("http://my_server/api/v1/ticket", data=payload, headers=headers)

print r.content

Now I want to know how can I create this same ticket but with attachment.

Thanks!

[papnoisanjeev]

@mikelga
try with attachments key.

[mikelga]

@mikelga
try with attachments key.

I have tried with "attachments": "text", but I have not got any result.

[papnoisanjeev]

@mikelga

Try with "attachments": "file"

[mikelga]

@mikelga

Try with "attachments": "file"

In what format need to go the attachments variable value?
I have tried with this cope sample but it does not upload any attachment:

import requests

with open("data_file.json", "rb") as file:
  f = file.read()

headers = {"Authorization": "Bearer TOKEN"}

payload = {
    "message": "Ticket Message",
    "actAsType": "customer",
    "name": "Name",
    "subject": "Ticket Subject",
    "from": "client@client.com",
    "attachments": f
}

r = requests.post("http://my_server/api/v1/ticket", data=payload, headers=headers)

print r.content

[phenomenalDenzel]

I have this same issue, I cant still create a ticket with an attachment. Please can you show an example on how to do that in code. Thank You.

[papnoisanjeev]

@mikelga @phenomenalDenzel

1. For creating ticket attachment issue Locate path in your project:
vendor/uvdesk/api-bundle/API/Tickets.php
open Tickets.php and make change as done in below link:

e22e7ef

or directly copy and replace your existing file code from here.

2. For ticket reply attachment issue Locate path in your project:

vendor/uvdesk/api-bundle/API/Threads.php
open Threads.php and make change as done in below link:

e22e7ef

or directly copy and replace your existing file code from here.

[phenomenalDenzel]

Hy. Thank you very much for the reply. When i upload multiple attachments to uvdesk, it only uploads the last file in the set of files sent, and discards the rest. It is just like uvdesk does not accept an array of files when creating a ticket or replying to a ticket. It only takes one. Please help.

[papnoisanjeev]

@phenomenalDenzel @mikelga
Issue has been fixed.
Check this: #12 (comment)

Closing the issue you can still open it if not working for you !!