v1.1.6

Release Notes v1.1.6

✨ Features

• Microsoft modern app support added..
• Added option for select and save country for a ticket.
• Round Robin Ticket assignment option added.
• Showing customer email along with name in side filters ticket list.
• In case of multiple attachments now added cross button for each attachment, So that user can remove a particular attachment.
• Attachments renaming true for security purpose.

🚵‍♂️ [Misc. Updates]

• License and support email related updates.
• Code Refactor.

🐛 [Bug Fixes]

• Issue #508 #549 - Filter issue resolved for customer filtering.
• Issue #552 - In agent activity option: date filter should be select correct date format.
• Issue #524 - ticket is in trashed folder and we will reply from the admin then it should not send mail to the customer.
• Issue #577 - Customer name edit from admin side on ticket view page, if we leave space in starting customer name is removed in ticket view.
• Issue #587 - ticket is updated from the ticket list page flash message should be same of updated option.
• Issue #582 - In agent option, the permission tab should be shown a privileges icon.
• Issue #583 - If extra enter space leave in ticket type, group, and team description so ticket threads do not loads on ticket view page.
• Issue #573 - In the search filter, if we space to leave in the start and last search filter not working.
• Issue #702 #601 - system can't calculate kudos score.
• Issue #594 - The ticket view page is not showing the proper date time format.
• Issue #605 - If saved Replies sharing without any group and team to another agent or administrator so here shows same saved reply instead of the 403 page.
• Issue #606 - When mail reply from collaborator side in agent and customer reply email template so collaborator email reply creates a new ticket
• Teams not removing from edit agent page - resolved
• Issue #665 - When upload txt file in ticket , total count of words attaching at the end of the file.
• Issue #644 - On the agent side should not be showing the reports icon without given any agent activity privileges.
• Issue #656 - In spam settings: If email added in spam so should not be ticket created from the admin end.
• Issue #656 - In spam settings: If email added in spam so should not be ticket created from the admin end.
• Download link correction for ticket.
• Initial thread opening issue if multiple emails in cc or collaborator.
• Microsoft redirect URL update.
• Lang select snippets position issue resolved on dashboard.

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.