UN POP - Helpline Assessment

This GitHub repository contains a Streamlit application designed to evaluate the implementation, effectiveness, and accessibility of digital channels and helpline services in ensuring the safety of children in various countries. The application consists of three main parts:

1. Form: Users are presented with a set of 10 questions that cover different areas of helpline evaluation. These questions help assess the performance of helplines based on user inputs.
2. AHP Model: The user's responses from the form are scored against an ideal score using the Analytic Hierarchy Process (AHP) model, which incorporates expert insights. This scoring mechanism provides an evaluation of the helpline's performance.
3. Recommendations: The application identifies the top three areas in which the helpline has room for improvement. It provides extensive recommendations to enhance the helpline's performance in those areas. Additionally, users have the option to gather custom recommendations specific to their country.

To learn more about the UN POP (Protection Through Online Participation) project, which focuses on understanding how children and youth use digital platforms for safety, please refer to the UN POP website. The project aims to bridge the knowledge gap regarding the functioning of online protection systems and share recommendations for implementing and improving these services. With the involvement of United Nations Agencies, over 30 global partners, including private sector companies, academia, civil society organizations, and children and young people themselves, the project strives to ensure that every child who has access to the Internet can also access online protection systems.

Usage

To use the Streamlit application provided in this repository, follow these steps:

1. Clone the repository to your local machine.
2. Install the required dependencies by running pip install -r requirements.txt.
3. Run the application using the command streamlit run app.py.
4. Access the application in your browser at http://localhost:8501.

Once the application is running, you can proceed to evaluate the helpline services by answering the form questions. The AHP model will score your inputs, and the application will provide recommendations for improvement based on the evaluation. Feel free to explore the different functionalities and customize recommendations based on your country.

Contribution

Contributions to this repository are welcome. If you would like to contribute, please follow these steps:

1. Fork the repository.
2. Create a new branch for your feature or bug fix.
3. Make your modifications and commit your changes.
4. Push your branch to your forked repository.
5. Open a pull request, and describe the changes you made.

Your contributions will be reviewed, and once approved, they will be merged into the main repository.

License

This project is licensed under the MIT License.

Acknowledgments

We would like to acknowledge the UN POP project and its partners, including United Nations Agencies, private sector companies, academia, civil society organizations, and children and young people themselves. Their collaboration and contributions make it possible to improve online protection services and ensure the safety of children and youth in the digital world.