HelpDesk AI

An intelligent helpdesk system powered by AI that handles customer inquiries across multiple channels including email, Slack, and Google Chat.

Features

• Multi-channel support (Email, Slack, Google Chat)
• OAuth2 authentication
• Customer card management
• Issue tracking
• File attachment handling
• Admin dashboard
• Real-time notifications
• Health monitoring

Project Structure

• src/ - Core application code
  • components/ - UI components
  • services/ - Business logic services
  • templates/ - HTML templates
  • tests/ - Test files
  • types/ - TypeScript type definitions
  • utils/ - Utility functions

Documentation

See the docs directory for detailed documentation.

Development

1. Install dependencies:

npm install

2. Configure environment variables:

• Copy src/config.example.js to config.js
• Update with your settings

3. Run tests:

npm test

4. Start development server:

npm run dev

License

MIT