Can't activate Audio Recording #825

alberto-roldan · 2020-04-15T11:55:13Z

macOS version: 19.4.0 (darwin)
Kap version: 3.2.0

Steps to reproduce

Here is a video showing the issue: https://streamable.com/ky2k8s

Seems that Kap have the correct permissions but it won't let me activate Audio Recording.

I've already tried to completely uninstall Kay (including the Library path) and install it again but no luck :(

Current behavior

The Audio Recording switch can't be activated

Expected behavior

Activate Audio Recording

karaggeorge · 2020-04-15T15:05:14Z

@alberto-roldan I've been tracking this issue for a while but haven't been able to reproduce. I'm also not on Catalina, so I don't know if it has something to do with that.

I might need your help with debugging. If I get a quick dev build up, with some logging, would you mind trying it out and sharing the results?

alberto-roldan · 2020-04-15T17:29:32Z

@karaggeorge Sure!

alexheruth · 2020-04-16T15:04:25Z

MacOS Version 15.3
Kap Version 3.2.0

I got the exact same Problem. Did you already find a solution?

karaggeorge · 2020-04-16T15:05:33Z

@alexheruth I'm still working on investigating and getting a small test build :)

karaggeorge · 2020-04-16T15:46:53Z

Whoever is having this issue, can you please download and test this build and let me know if that works?

Note that it's not notarized, so you might have to right-click -> open depending on your macOS version

alberto-roldan · 2020-04-17T12:22:09Z

@karaggeorge it works! 🎉

pistachoo · 2020-04-17T22:40:25Z

I uninstalled Kap, including ~/Library/Application Support/Kap. Then I installed the test build mentioned above, and attempted to set the audio toggle to ON, which triggered the permissions popup. I accepted, and for good measure, went into SysPref and made sure Kap was allowed to access the mic. Quit and restarted Kap, and now the audio toggle is ON (yay) but the app crashes with this message (boo):

karaggeorge · 2020-04-17T23:07:45Z

@pistachoo do you have an input device selected, under the audio toggle?

pistachoo · 2020-04-17T23:08:03Z

I tried installing the latest stable build on top, to see what would happen. When I first ran it, it triggered the audio permission pop up, which I allowed. When I went into preferences, it was toggled to ON but the box below it said "no input device". I tested it by taking a random Kap of my screen while talking, and it recorded the video with no sound (but the sound/speaker icon was white). When I clicked on the sound/speaker icon in the recording, it went to grey, and then would not click back to white. When I went into Kap preferences and switched the audio toggle to OFF, it flipped left, and now it stays OFF and I cannot turn it back to ON.

I think it might not see the mic?? (I.e., there are no choices when I click on the 'No Input device'; no dropdown menu appears, and clicking on it does nothing.)

First screenshot (left) is with the stable build not seeing the mic. Second (right) screenshot is with test build, which does see the mic. Too bad the test version keeps crashing with the above error message. SO close!!

hwinnemo · 2020-04-18T22:53:59Z

Whoever is having this issue, can you please download and test this build and let me know if that works?

Note that it's not notarized, so you might have to right-click -> open depending on your macOS version

This worked for me while nothing before it has. Well done!!

alexheruth · 2020-04-20T08:34:25Z

Thank you for the built. I am unfortunately unable to install it, coz my admin dont want to install something, which is not verified. Is there a possibility to verify it? Thank you!

…

On Sun, Apr 19, 2020 at 12:54 AM hwinnemo ***@***.***> wrote: Whoever is having this issue, can you please download and test this build <https://1543-65411043-gh.circle-artifacts.com/0/dist/Kap.dmg> and let me know if that works? Note that it's not notarized, so you might have to right-click -> open depending on your macOS version This worked for me while nothing before it has. Well done!! — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#825 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/APGYPUOEXY5X5Y4VAXHOJLTRNIVRHANCNFSM4MIQJYYQ> .

-- *Alexandra Heruth* Content Creation & Monitoring Tel.: +49 30 40 36 71 584 alexandra.heruth@betterplace.org *www.betterplace-academy.org <http://www.betterplace-academy.org/>* *gut.org <http://gut.org/> gemeinnützige AktiengesellschaftSchlesische Str. 26 | 10997 BerlinVorstand: Timo Kladny, Björn LampeVorsitzender des Aufsichtsrats: Till BehnkeRegistergericht: Amtsgericht Berlin Charlottenburg | HRB 126785 B | Geschäftssitz: Berlin*

jochenmanz · 2020-04-23T11:03:34Z

The dev build fixed the audio recording issue for me, too :) Thank you!

tatablack · 2020-04-24T09:51:38Z

Hmm, same problem as @pistachoo, here. I can toggle the audio switch in the preferences, I can select the internal mic from the list of options, but after I start recording a video I get the timeout error and it crashes.
Happy to try other builds.

MacOS 10.14.6 (Mojave).

swhamilton · 2020-04-24T17:35:04Z

I debugged this on two MBPs (2015 and 2019) and found some different results.

Audio Recording issue:

MBP 2019 Catalina: toggle worked with Kap 3.2.0 (no custom build required)
MBP 2015 Mojave: the Preferences -> Audio Recording toggle did not work with Kap 3.2.0 until I downloaded the custom build.

Audio Devices issue:

MBP 2019 Catalina: Lists all devices, no code change required
MBP 2015 Mojave: crashes every time, no available inputs.

The issue with the audio devices is due to the function getAudioDevices from preferences.js.

https://github.com/wulkano/kap/blob/8cb1aaea87d4c9b29d1d551e2edd473b39012c05/renderer/containers/preferences.js#L43

getAudioDevices() needs to return an array of audio devices like this:

[{name: 'MacBook Pro Microphone', id: 'BuiltInMicrophoneDevice'}]

but returns a massive log string:

2020-04-24 13:01:02.071 aperture[9823:124325] alloc
2020-04-24 13:01:02.072 aperture[9823:124325] query 2
2020-04-24 13:01:02.072 aperture[9823:124325] release 2
2020-04-24 13:01:02.072 aperture[9823:124325] ** MyPlugInitializeWithObjectID
2020-04-24 13:01:02.072 aperture[9823:124325] init
2020-04-24 13:01:02.072 aperture[9823:124325] MyPlugObjectSetPropertyData
2020-04-24 13:01:02.072 aperture[9823:124325] MyPlugObjectSetPropertyData
2020-04-24 13:01:02.072 aperture[9823:124325] MyPlugObjectSetPropertyData
2020-04-24 13:01:02.284 aperture[9823:124325] <CMVideoFormatDescription 0x7fe14421e400 [0x7fff8d8d28c0]> {
	mediaType:'vide' 
	mediaSubType:'BGRA' 
	mediaSpecific: {
		codecType: 'BGRA'		dimensions: 320 x 240 
	} 
	extensions: {{
    CVBytesPerRow = 1280;
    CVFieldCount = 1;
    FormatName = "Component Video - CCIR-601 RGB";
    "com.apple.cmio.format_extension.video.only_has_i_frames" = 1;
}}
}
2020-04-24 13:01:02.284 aperture[9823:124325] alloc
2020-04-24 13:01:02.284 aperture[9823:124325] query 2
2020-04-24 13:01:02.284 aperture[9823:124325] release 2
2020-04-24 13:01:02.284 aperture[9823:124325] ** MyPlugInitializeWithObjectID
2020-04-24 13:01:02.284 aperture[9823:124325] init
2020-04-24 13:01:02.284 aperture[9823:124325] MyPlugObjectSetPropertyData
2020-04-24 13:01:02.284 aperture[9823:124325] MyPlugObjectSetPropertyData
2020-04-24 13:01:02.284 aperture[9823:124325] MyPlugObjectSetPropertyData
2020-04-24 13:01:02.284 aperture[9823:124325] <CMVideoFormatDescription 0x7fe144220030 [0x7fff8d8d28c0]> {
	mediaType:'vide' 
	mediaSubType:'2vuy' 
	mediaSpecific: {
		codecType: '2vuy'		dimensions: 320 x 240 
	} 
	extensions: {{
    CVFieldCount = 1;
    CVImageBufferColorPrimaries = "SMPTE_C";
    CVImageBufferTransferFunction = "ITU_R_709_2";
    CVImageBufferYCbCrMatrix = "ITU_R_601_4";
    FormatName = "Component Video - CCIR-601 uyvy";
    "com.apple.cmio.format_extension.video.only_has_i_frames" = 1;
}}
}
2020-04-24 13:01:02.293 aperture[9823:124325] MyPlugObjectHasProperty
2020-04-24 13:01:02.293 aperture[9823:124325] enog
2020-04-24 13:01:02.293 aperture[9823:124325] bolg
2020-04-24 13:01:02.293 aperture[9823:124325] 0
2020-04-24 13:01:02.293 aperture[9823:124325] MyPlugObjectSetPropertyData
... // List of audio devices below
[{"id":"Someabracadabramagic","name":"ManyCam Virtual Microphone"},{"id":"SoundflowerEngine:1","name":"Soundflower (64ch)"},{"id":"AppleUSBAudioEngine:BLUE MICROPHONE:Blue Snowball:201305:1","name":"Blue Snowball"},{"id":"AppleHDAEngineInput:1B,0,1,0:1","name":"Built-in Microphone"},{"id":"SoundflowerEngine:0","name":"Soundflower (2ch)"}]
2020-04-24 13:01:02.301 aperture[9823:124325] MyPlugTeardown
2020-04-24 13:01:02.301 aperture[9823:124325] MyPlugTeardown

I found good protection code for the same aperature.getAudioDevices()...probably could copy that over to preferences.js to protect against operating on any non-array returned from getAudioDevices:

https://github.com/wulkano/kap/blob/8cb1aaea87d4c9b29d1d551e2edd473b39012c05/main/common/settings.js#L97

I don't know how to actually fix the aperature.getAudioDevices method, but hopefully this helps solve the issue.

karaggeorge · 2020-04-24T23:11:43Z

@swhamilton Thank you so much for this! This helps a lot and we finally know how to fix this issue. I'll be updating the PR soon 😄

jh3y · 2020-04-26T19:15:46Z

Whoever is having this issue, can you please download and test this build and let me know if that works?

Note that it's not notarized, so you might have to right-click -> open depending on your macOS version

I've been having the same issue 😭 Tried out the build link you shared above and all is working for me 🎉

Look forward to the new version! 👍 Great work! 👏

pistachoo · 2020-04-30T05:08:07Z

@swhamilton Thank you so much for this! This helps a lot and we finally know how to fix this issue. I'll be updating the PR soon 😄

Will you post up here so we know when and where to look? :) Looking forward to getting the fixed version!

karaggeorge · 2020-05-01T15:19:47Z

@pistachoo and everyone else, can you try the latest release? (3.2.2)

tatablack · 2020-05-02T18:06:01Z

Hey, @karaggeorge - works for me! 🥳

After launching 3.2.2, the "Audio recording" option was already selected, but no input sources were available in the dropdown. I turned the option on and off again, it asked me permission to use the audio hardware, and then the dropdown contained my input devices.

After that, I tried actually recording, no issue at all. Thanks for fixing this. 👍

MBP 2017 Mojave (10.14.6)

karaggeorge · 2020-05-02T22:17:35Z

I'm glad everything is working 😄 Let's wait for a few more people to test and if no one has an issue we can close this

pistachoo · 2020-05-05T19:25:32Z

@pistachoo and everyone else, can you try the latest release? (3.2.2)

It works! Thank you!!

swhamilton · 2020-05-07T01:27:34Z

Works for me on 2015 MBP Catalina. Thanks and great work!

skllcrn · 2020-05-07T01:37:17Z

Closing this issue now, thank you everyone for your help debugging and testing!

skllcrn mentioned this issue Apr 17, 2020

Cannot enable "Audio recording" preference? #808

Closed

skllcrn added Can't Reproduce Type: Bug labels Apr 17, 2020

skllcrn added the Status: In Progress label Apr 17, 2020

karaggeorge mentioned this issue Apr 24, 2020

Audio devices error logs wulkano/aperture-node#10

Open

skllcrn closed this as completed May 7, 2020

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Can't activate Audio Recording #825

Can't activate Audio Recording #825

alberto-roldan commented Apr 15, 2020

karaggeorge commented Apr 15, 2020

alberto-roldan commented Apr 15, 2020

alexheruth commented Apr 16, 2020

karaggeorge commented Apr 16, 2020

karaggeorge commented Apr 16, 2020

alberto-roldan commented Apr 17, 2020

pistachoo commented Apr 17, 2020

karaggeorge commented Apr 17, 2020

pistachoo commented Apr 17, 2020 •

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hwinnemo commented Apr 18, 2020

alexheruth commented Apr 20, 2020 via email

jochenmanz commented Apr 23, 2020

tatablack commented Apr 24, 2020

swhamilton commented Apr 24, 2020

karaggeorge commented Apr 24, 2020

jh3y commented Apr 26, 2020

pistachoo commented Apr 30, 2020 •

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karaggeorge commented May 1, 2020

tatablack commented May 2, 2020

karaggeorge commented May 2, 2020

pistachoo commented May 5, 2020

swhamilton commented May 7, 2020

skllcrn commented May 7, 2020

Can't activate Audio Recording #825

Can't activate Audio Recording #825

Comments

alberto-roldan commented Apr 15, 2020

Steps to reproduce

Current behavior

Expected behavior

karaggeorge commented Apr 15, 2020

alberto-roldan commented Apr 15, 2020

alexheruth commented Apr 16, 2020

karaggeorge commented Apr 16, 2020

karaggeorge commented Apr 16, 2020

alberto-roldan commented Apr 17, 2020

pistachoo commented Apr 17, 2020

karaggeorge commented Apr 17, 2020

pistachoo commented Apr 17, 2020 • edited Loading

hwinnemo commented Apr 18, 2020

alexheruth commented Apr 20, 2020 via email

jochenmanz commented Apr 23, 2020

tatablack commented Apr 24, 2020

swhamilton commented Apr 24, 2020

karaggeorge commented Apr 24, 2020

jh3y commented Apr 26, 2020

pistachoo commented Apr 30, 2020 • edited Loading

karaggeorge commented May 1, 2020

tatablack commented May 2, 2020

karaggeorge commented May 2, 2020

pistachoo commented May 5, 2020

swhamilton commented May 7, 2020

skllcrn commented May 7, 2020

pistachoo commented Apr 17, 2020 •

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