Travel - Expensify Travel page opens with delay, "Something went wrong" error

[IuliiaHerets]

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Version Number: 9.0.17-1
Reproducible in staging?: Y
Reproducible in production?: N
Issue reported by: Applause Internal Team

Issue found when executing PR: #46333

Action Performed:

1. Account B: Navigate to https://staging.new.expensify.com/
   in Chrome incognito
2. Account B: Log in with a new expensifail account
3. Account A: Navigate to https://staging.new.expensify.com/
   in Chrome
4. Account A: Log in with a new expensifail account
5. Account B: Create a workspace
6. Account B: Navigate to Account settings - Workspaces - Created workspace - Members
7. Account B: Click on "+ Invite member"
8. Account B: Invite account A
9. Account A: Navigate to FAB - Book travel
10. Account A: Click on the "Book travel" button
11. Account A: Type "123" into Address line 1 and choose any of the suggested addresses
12. Account A: Click on the "Save" button
13. Account A: Click on the "Book travel" button
14. Account A: Click insode the TOS checkbox
15. Account A: Click on the "Continue" button a few times until the Travel page opens

Expected Result:

Expensify Travel page should open instantly. The "Before we continue..." RHP should close in ND.

Actual Result:

Expensify Travel page opens with a delay of 3-4 seconds. "Something went wrong. Please try again later." error message appears above the "Continue" button after clicking it a few times.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6564343_1723032067955.1.mp4

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[melvin-bot]

Triggered auto assignment to @AndrewGable (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @puneetlath (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[IuliiaHerets]

We think that this bug might be related to #vip-travel

[nyomanjyotisa]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Expensify Travel page opens with delay, "Something went wrong" error

What is the root cause of that problem?

We don't disable the button and show loading indicator while waiting API response here

What changes do you think we should make in order to solve the problem?

Add isLoading?: boolean; here

Set isLoading to true on optimisticData here
Then set isLoading to false on successData and failureData

Pass isLoading on the button here

const [travelSetting] = useOnyx(ONYXKEYS.NVP_TRAVEL_SETTINGS);

...

isLoading={travelSetting?.isLoading}

What alternative solutions did you explore? (Optional)

[trjExpensify]

@shubham1206agra @rushatgabhane @stitesExpensify this deploy blocker was created when executing this PR: #46333

[trjExpensify]

Also, @puneetlath @AndrewGable travel is behind a beta, so I think we can demote this as a deploy blocker.

[stitesExpensify]

@rushatgabhane are you taking a look at this?

[rushatgabhane]

@stitesExpensify i cannot reproduce this

[stitesExpensify]

@IuliiaHerets can you please try this again with a brand new account?

[IuliiaHerets]

@stitesExpensify our team will check this and I will get back to you with the actual result.

[IuliiaHerets]

@stitesExpensify QA Team still can reproduce the issue

bandicam.2024-08-13.12-20-06-953.mp4

[rushatgabhane]

@stitesExpensify the authCide is being returned.

So I'm guessing after clicking book travel multiple times, the final API call was successful

Is it possible that the policy has not been provisioned on spotnana?

@stitesExpensify sorry im not able to figure out what could be causing this bug. I think we'll have to see the logs

[stitesExpensify]

Click on the "Continue" button a few times until the Travel page opens

Based on this I'm thinking that it has something to do with the temporary auth tokens that we use to log in on spotnana. IMO the best solution is to disable the button and show a loading indicator until we get a response from the request so that:

1. The user knows something is happening and doesn't get frustrated
2. We don't allow sending a bunch of provision requests all at once

Thoughts @Expensify/design ?

[dubielzyk-expensify]

Hmm. Yeah I don't mind the idea of turning it into a spinner button while it's loading. That being said we can also limit the requests being sent without telling the user or changing the button. I think I'm still leaning towards doing the loading button for this:

Keen to hear what the other designers think though

[shawnborton]

Yup, I agree with that Jon.

[dannymcclain]

Same!

[rushatgabhane]

sounds good 👍

Will add a loading state to the button

[melvin-bot]

@puneetlath, @rushatgabhane, @stitesExpensify Huh... This is 4 days overdue. Who can take care of this?

[puneetlath]

How's it going @rushatgabhane?

[melvin-bot]

@puneetlath @rushatgabhane @stitesExpensify this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[rushatgabhane]

we're good to close this. pr on production last month