4.12v

• Start chat form settings can be assigned to more than one department.
• Custom start chat settings can switch department from dropdown option.
• Left dashboard menu will show alert icons also. #1796
• Loading previous messages will pay attention to departments operator has access to. https://forum.livehelperchat.com/viewtopic.php?id=4139

execute doc/update_db/update_284.sql for update

4.11v

Statistic saved reports can be send daily/weekly/monthly

execute doc/update_db/update_283.sql for update

4.10v

1. Reports various fixes.
2. Now you can save report for future reference.

execute doc/update_db/update_282.sql for update

4.09v

1. Optional reactions to bot messages. https://doc.livehelperchat.com/docs/bot/bot-text#reaction-options
2. Replaceable variables activity period.

execute doc/update_db/update_281.sql for update

4.08v

1. Bot messages can be automatically translated using Translation services.
2. Passed additional chat variables will prefill nick, email, phone.
3. Visitor now can switch his language in the widget.
4. Alert message will be shown if department groups permission is misconfiguration. Operator can edit them, but can't read.
5. Option to clone replaceable variable.
6. Now as admin I can edit more fields of the operator.
7. Files upload UX fixes. Messages not always was fetched after files upload.

execute doc/update_db/update_280.sql for update

4.07v

1. Additional chat columns can be sorted [Pending chats, Active chats] widgets supports

execute doc/update_db/update_279.sql for update

4.06v

Now there is an option to assign operator to department/department group and at the same time exclude him from auto assignment workflow.

E.g You have operators who works only with VIP department, but when they don't have much to do they want to accept chats manually from lower level departments. With that option you can do that.

• VIP Department chats will be auto assignment.
• But lower level chats they would need to take manually.

execute doc/update_db/update_278.sql for update

4.05v

1. You can have custom keyboard shortcuts for bot commands.
2. Commands now have --silent and --update_status options. Read about them on documentation.
3. Using above new features you can have a custom chat close shortcut add subject etc... Unlimited options.

execute doc/update_db/update_277.sql for update

4.04v

1. We will be able to read variable passed like this. In additional chat variables Old way passed variable name just enter username. This will improve compatibility with older embed codes.

LHCChatOptions =
  {
      "attr_prefill": [
          {
              "name": "username",
              "value": "remdex"
          }
      ]
  }

2. {args. will be supported in canned messages and canned messages replace variables. E.g {args.chat.chat_variables_array.player.firstName}
3. Various small bugfixes.

execute doc/update_db/update_276.sql for update

4.03v

1. Option to save bot response as template or quickly copy from another trigger.
2. Option to save trigger events as template.
3. If widget theme was used and theme has an image it should override bot logo.

execute doc/update_db/update_275.sql for update