Troubleshooting

Troubleshooting

My glove controllers aren't appearing in SteamVR

1. If you did not install the driver on Steam, do so.

If you don't want to install the driver on Steam:

1. You might have installed the driver incorrectly, double check you downloaded the Latest Release
2. Make sure that you unzipped the folder and copied it to the SteamVR drivers folder
   • Typically located: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\drivers
3. Else, contact us on the Discord Server

My glove controllers are greyed out/not tracking

1. If you're a vive user and use vive wands, refer here for a temporary solution
2. Else, contact us on the Discord Server

My glove controllers are tracking, but my fingers aren't moving

1. Make sure that you have configured the driver correctly. Take particular note of:
   1. Your COM ports match that of your device (if you're using Serial USB)
   2. Your Bluetooth device names (if you're using Bluetooth Serial)
      1. And that the names do not collide with eachother.
   3. You have the latest version of the firmware downloaded. Firmware version != prototype built. Download the latest firmware.
   4. You have the correct "Encoding Protocol" set. This should be set to "Alpha Encoding".
   5. Your firmware configuration matches what you have set in the driver.
      1. If you have set USING_FORCE_FEEDBACK to false in the firmware, uncheck Feedback Enabled under OpenGlove Settings in the UI (if this is the case you should notice that the fingers update, but only periodically)
      2. Keep it true for if you have USING_FORCE_FEEDBACK set to true.
2. Make sure that you have uploaded the firmware to the arduinos
3. Else, Contact us on the Discord Server

My fingers are moving in VR, but very periodically

1. Make sure your firmware configuration matches what you have set in the driver.
   1. If you have set USING_FORCE_FEEDBACK to false in the firmware, uncheck Feedback Enabled under OpenGlove Settings in the UI (if this is the case you should notice that the fingers update, but only periodically)
   2. Keep it true for if you have USING_FORCE_FEEDBACK set to true.
2. Else, Contact us on the Discord Server

Steam VR launches, but it looks really bad and jittery.

1. Make sure you have a supported CPU and GPU for VR. Oculus hardware requirements (https://support.oculus.com/articles/headsets-and-accessories/oculus-link/oculus-link-compatibility/)
2. Alternatively you could try lowering for resolution in the SteamVR settings.
3. If your are using the oculus AirLink try switching to a USB cable.

My fingers are not calibrated

1. if you have an ESP32, put your hand on a flat surface and press the BOOT button. This automatically calibrates your fingers.

SteamVR Crashes!

1. Sorry about that, send us a message with the contents of this file: C:\Program Files (x86)\Steam\logs\vrserver.txt on the Discord Server