Unable to click submit on bug report or support ticket page on android devices

[dpazdan]

User reported being unable to submit a ticket directly within the app. One of our CS agents was able to reproduce this on his Android device: https://imgur.com/B5NgwOS

Re: support case: 29719

[rickycodes]

i can take a look at this one later today/early tomorrow

[rickycodes]

@dpazdan actually looking at the imgur link it seems like maybe all they needed to do is use the re-captcha? regardless that submit should maybe be inactive until the form is ready? I'll confirm what's up when I can tether my device.

[georgeandrei]

@rickycodes wouldn't the re-captcha pop up after clicking on submit? Also, i have another user that faces some challenges with the re-captcha on android, in a different situation (setting up an account with a dapp, no re-captcha pop-uo)

[rickycodes]

I've reproduced the issue and can confirm it has nothing to do with the re-captcha.

For whatever reason it appears we're blocking whatever is supposed to happen when you click submit on that page.

edit: looks like the above (re: captcha) is exactly what's causing this issue now

I thought inspecting things in devtools would provide some insight, but it did not.

I've compared with what happens when you go to the form directly in a browser on android and that appears to be fine.

edit: I had not realised that I wasn't seeing the captcha in my other browser because i had already cleared it! this was tripping me up and causing me to see two different behaviours

Maybe instead of going to a web view in app we should consider just opening the forms in a separate browser window to get this fixed? I'll open a PR that does that. I actually think that maybe something like this should be a setting?