[NEW] Allow to set a comment when forwarding Omnichannel chats #17353
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rodrigok
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Apr 20, 2020
ggazzo
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Apr 20, 2020
…users_and_rooms * 'develop' of github.com:RocketChat/Rocket.Chat: [NEW] Allow to send Agent custom fields through the Omnichannel CRM integration (#16286) [FIX] Spotify embed and collapsed (#17356) Improve: Better Push Notification code (#17338) LingoHub Update 🚀 (#17365) [FIX] Allow Screensharing in BBB Iframe (#17290) [NEW] Make the header for rooms clickable (#16762) Import data pagination (#17355) Allow to set a comment when forwarding omnichannel rooms. (#17353) [FIX] Web Client memory leak caused by the Emoji library (#17320) [FIX] Omnichannel room info panel opening whenever a message is sent (#17348) [FIX] New user added by admin doesn't receive random password email (#17249)
dudizilla
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Apr 21, 2020
…nto view-logs * 'develop' of https://github.com/RocketChat/Rocket.Chat: [NEW] Allow to send Agent custom fields through the Omnichannel CRM integration (#16286) [FIX] Spotify embed and collapsed (#17356) Improve: Better Push Notification code (#17338) LingoHub Update 🚀 (#17365) [FIX] Allow Screensharing in BBB Iframe (#17290) [NEW] Make the header for rooms clickable (#16762) Import data pagination (#17355) Allow to set a comment when forwarding omnichannel rooms. (#17353) [FIX] Web Client memory leak caused by the Emoji library (#17320) [FIX] Omnichannel room info panel opening whenever a message is sent (#17348) [FIX] New user added by admin doesn't receive random password email (#17249) Bump https-proxy-agent from 2.2.1 to 2.2.4 (#17323) [NEW] Adds ability for Rocket.Chat Apps to create discussions (#16683) Add possibility to sort the Omnichannel current chats list by column (#17347) [IMPROVE] Redesign Administration > Import (#17289)
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This new feature allows the agents to define a comment when forwarding a chat to a department or to another agent.
A new text area is available in the Forwarding panel:
The comment is optional but once the agent leaves a comment, it will appear on the
livechat_transfer_historysystem message as shown below: