EU Data Residency #49564
Replies: 28 comments 56 replies
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This is fantastic news, and great timing. I've been talking with potential Sentry users today at the NDC Oslo conference, and EU data residency has been one of the main requests. Happy we have a time line to share. Thanks! |
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please make "move existing org to EU region" part of the first launch! would be super helpful! |
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@johannesnagl : Thanks for your input! We're scoping out this feature and its slated for after launch but we'll communicate here if that changes. |
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FYI @gauthamcs , it's not possible to write to the email above. Probably "posting to this group from external" is not activated in the google group settings. Really looking forward to you launching EU hosting. If there is a beta or similar to join, test and give feedback, we'd be happy to do so. |
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@nimarb : Thanks for your note. We'll share details on the beta here and we'll definitely take you up on your offer! (I've also reached out to you on email) |
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@chadwhitacre will your org migration tool help with this use case? Noticed your discussion for the relocation tool at #61450 |
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Likely yes, thanks for making the connection @Dhrumil-Sentry! :) @johannesnagl @nimarb Feel free to drop me a line on #61450 or chadwhitacre@sentry.io, I'll also follow up with @gauthamcs on the state of any email conversation you're already in. 🙏 |
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We are also very interested at Lago to get sentry for our EU cloud! |
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@gauthamcs It seems that the email address above no longer exists, I get a message that I'm not allowed to send to it. We are currently preparing to start with Sentry, and the only thing that blocks us is that we would need to be on the EU cloud. Any way for us to get onto the beta? |
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@dbartholomae : Thanks for your interest! We look forward to onboarding you to Sentry. Do you mind mailing that alias again? (fixed settings and tested it works) Alternately, you could mail me directly at gautham dot chundi at sentry dot io |
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My feedback would be that you should make sure you setup a legal entity in EU, that we can contract with for GDPR sub-processor stuff. Preferably in Germany or another country with high data security standards (it will seem more trustworthy than an Irish or Luxembourg subsidiary). |
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@sandstrom : Good feedback and very helpful context - thank you! At this point, we have no plans for a legal entity in the EU but we'll update here if that changes. |
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I know it may feel like a small thing, but during sub-processor reviews that our customer performs, they care a lot about whether we've signed the contract with Microsoft Ireland or Microsoft US. I agree it's a bit silly, but that's how it is 😄 |
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@gauthamcs Just checking in here, any updates on a legal entity in the EU? For many larger customers of ours, this is a deal-breaker and we'd have to disable bug-tracking for them. Also, support for a transfer from US to EU would be great. For us, it would be fine if we could just transfer all the settings and projects, if the data would 'remain' in the US for a while that would be fine. I think we'd even be fine with a 'hard break', i.e. that we just lost all data in the US when the projects were transferred to the EU (though that's less desirable for sure). Smaller data loss of a few hours would be totally fine. |
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We’re excited to share indicative timelines for the EU data residency rollout! At this time, we’re targeting production rollout of EU data residency starting The EA will be fully functional and ready for production workloads. We will onboard customers starting the week of October 16. If you’d like to join the waitlist for early access, please sign up using this link: https://sentry.io/trust/privacy/#data-residency-form. |
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any chance to have everything, like everything, in Europe? if not - what stops you? |
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What they have proposed is fine! It's the customer data that's interesting. Account-level data can stay in the US. |
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@silpol: Great question. It's not so much what stopped us as what we were solving for - we optimized for a seamless user experience and this informed our design choices. Soon after the launch, we'll be publishing a series of tech blogs with more context on our architecture and what drove our decisions. Stay tuned! |
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@sandstrom & @gauthamcs I asked that question not for play of imagination - my current customer has batch of their customers somewhat sensitive about any data stored in US. Plus if you remember dramatic development in US politics between 2016-2020, and their actor-in-chair-of-president broadcasting state secrets to various questionable parties, one must be naively-risky to keep any data over there. This is why my customer decided to stick with self-hosted and not switch to SaaS-run entity. But it's your business, not mine, so lets see where it goes. |
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Here's more context on what informed our design choices : A $3,000,000 Dropdown |
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so happy that this is finally made public! thanks for already being in the early adopters phase for quite a while now! Looking forward to read the follow-up blog post about how the 3,000,000 journey paid out in the end |
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Hello @gauthamcs, Unfortunately, I found out about your plans for the EU quite late. I signed up a few days ago for the early access, but I was wondering if you would consider putting us higher in the waiting queue ? Otherwise we'd have to resort to self hosting and this is something I'd like to avoid. I also back the previous comment from @silpol : it would be better if we could sign a contract directly with a EU entity and if everything could be handled via the EU, but I hope we can persuade our customers that this is at least a temporary measure that they should accept. Often we have to deal with people who know little about security, so it's really helpful to have those extra steps. Let me know if it's possible to move us at the front of the waiting list, I believe we could become your ambassadors on the French side ! I believe I have signed up using "My Job Glasses" as company name (or dash-case / snake_case, I don't remember which validations I had come across ^^") |
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@Startouf : Thanks for reaching out directly. We're tracking toward a late November rollout for our EA cohort and we should be able to provision your org within first few days. |
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any estimate when the early access rollout is distributed to all registered companies? 🙏 |
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@sem4phor : We're tracking toward a late November rollout for the EA registrants. Appreciate your patience! |
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Any news if the early access has now started or when it will start? |
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@jkytomak : We're tracking for a late January EA rollout - we're almost there! We'll share any other updates on timelines here. Thank you for your support! |
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Has the timetable changed? We haven't got any message about EA, so do we have to wait for GA? |
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also waiting for an update on that |
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@gauthamcs we're an EU-based company currently managing a self-hosted Sentry instance. However, we're looking to transition from self-hosting and eagerly join the EA-rollout. Hosting within the EU is a crucial requirement for us. While we await the anticipated rollout in December, we're addressing other compliance matters with your colleagues. I'll continue monitoring this thread. Please let me know the procedure and requirements for us to sign up. I've completed the signup form, but as we currently self-host, we're not an existing customer. |
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@jorissteyn : Appreciate your patience here. We're tracking to a mid-January EA rollout and we're also building tooling to help you migrate from self hosted to SaaS. More context here: Relocating Organizations Between Sentry Instances |
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@jorissteyn : We're missing a couple of details. What's the best email to reach you at? Alternately, you could write to us at feedback-data-residency@sentry.io. |
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I'll contact you at the address provided, thanks! |
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It is very unclear to me where the updates on this project are posted. It seems to me that either this thread or the blog post is a valid place. Could you please shed some light on the current status and keep us up to date with moving deadlines? |
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I think the official place is the description of this issue, with this latest update: Good otherwise, but you don't get a notification about changes of description, only from new comments. |
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@jkytomak Where did you find this information? |
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From top of this same page: |
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Thank you for your continued interest and support! We're ironing out kinks as we near rollout - we're almost there...
We're using the issue description to message out changes and the current date. @jkytomak : Good callout on the lack of notifications from changes to the description. Next time, I'll update the description and post it as a new comment. Thanks for the tip! |
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EU Data Residency Timelines We're real close now...
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Hi. Is there any way to still apply for migration to EU datacenter (the link above doesn't seem to be working). If not, how to apply for a migration after? Thanks |
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@joaocc : Yes! You can still apply for early access. The sign up link was down
briefly last week but it should work now. Please let us know if this didn't
work.
Best,
Gautham
…On Thu, Feb 29, 2024 at 12:50 PM Joao C Costa ***@***.***> wrote:
Hi. Is there any way to still apply for migration to EU datacenter (the
link above doesn't seem to be working). If not, how to apply for a
migration after? Thanks
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<https://www.notion.so/sentry/Email-Signature-specs-7d543ef317d742df93b2bb211b5167af#47cba7e80fb9483bb26df120e0b20868>Gautham
Chundi
Director of Product Management
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sentry.io
<https://sentryio-assets.storage.googleapis.com/img/email-signature/sentry-logo-bar.png>
<https://sentryio-assets.storage.googleapis.com/img/email-signature/sentry-logo-bar.png>
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@gauthamcs we have apply for early access few month ago but we don't received any access to it yet... |
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Eagerly waiting too! |
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We'll be starting EA this week and GA has moved to late March.
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we need this eu feature. please make it happen 👍🏻 |
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We’ve started onboarding customers who signed for our EA on Mar 21. If you signed up for EA, you’ll receive an email with onboarding instructions. If you've not received an email yet, appreciate your patience for just a little longer! We’ve had an overwhelming response for the EA and we’re doing a phased rollout over the coming week. We'll update here when we complete EA rollout. If you haven't received an email by then, please write to us at feedback-data-residency@sentry.io. We’re targeting GA by April 11. If you’d like to get access earlier, please use our early access form to sign up and we'll onboard you before the GA. We're excited to bring you all this new capability! |
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Quick question: will the current version of https://registry.terraform.io/providers/jianyuan/sentry/latest work with the EU instance of sentry? Do you know if this is currently supported? |
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The terraform registry for Sentry was not developed and is not maintained by Sentry. We cannot guarantee it will work with EU instances. |
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I am assuming that there will be a different API URL for the EU instance. Since it also supports on-prem, I am guessing that it might not be a problem then. But to be sure, I will have to wait until we have received our EA access to test this. Thank you! |
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@GertVil : Thanks for raising this. We'll get back to you on EU support for the Terraform provider. |
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@gauthamcs just for reference, in the last few weeks, re-applying modules that used that provider resulted in changes to the URL. The changes included a new infix ".us" and then changing order of 2 DNS elements inside. |
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This is fantastic news, but I'd like a clarification. In your FAQ page, you state:
Whereas in this conversation you say:
I understand it's not possible to currently migrate an organization from the US to the EU, and that's fine. But will this feature actually be added at some point in the future, or has the idea been abandoned? Thanks. |
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@gauthamcs @mikejihbe The article at https://sentry.engineering/blog/3m-dollar-dropdown also claims this is "coming soon", maybe it should be clarified. I understand that creating a tool to migrate data across regions on demand is tricky (and that re-creating your org and transferring the subscription is the current best solution), but do you have any issue tracker for progress on this tool that we can subscribe to updates for, or a signup list to show interest? |
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@gauthamcs is that migration tool still in the backlog? We would prefer to migrate our data to EU, but losing historical data is something we'd prefer to avoid if possible. Should we bite the bullet and just change to EU anyway or is it worth waiting for this migration tool to be available? We're not in a rush. |
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We are also waiting for a migration tool, but would be 100% with only migrating settings, and no data. Either a hard-cutoff where we loose all data would be totally fine, or some ability to login to the US datacenter during an interim period, to see the old data. |
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@xkabylgSICKAG : We don't have a timeline on the migration tool and I'd recommend not waiting on this. We looked into what it'd take to enable this capability at scale and this would be non-trivial. At this time, we're not prioritizing a migration tool that'd include data.
For clarity, you want access to your US org and its data for an interim period after you migrate to our EU region? I'll confirm if we can enable this. Could you also write in to support@sentry.io referencing this comment? |
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Yes, access to US org during an interim period (e.g. 30 days, after which it could be deleted). That would allow us to update all systems to ship errors to the new EU org, but still have access to old data for troubleshooting during a few weeks. But we would also be fine with a hard cutoff, where we spin up a new EU org as a perfect copy of the US org, and then delete the US org. But this would be worse than interim access to both. |
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Hello, I got EA and switched my org slug as well as my DSN. The Sentry Auth Token should still be valid. However my Upload of debug symbols when using expo build (react-native) is failing :/ |
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You may need to update the sentry-cli version that you're using to upload symbol files. Setting a base URL to de.sentry.io can also help. Knowing more about the errors you're having would help here. |
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We are seeing the same issue. We upgraded to sentry-cli 2.31.0 and are seeing a HTTP 401 ( |
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I installed it looks like |
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Isn't that an user auth token? I believe you need to use an organization auth token. |
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I created a new org, but I am unable to start a trial to finalize the setup (ie. setup integrations). |
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any update here @markstory ? |
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ok .. it appears it was activated after all and I am down to 9 days on the trial. I managed to connect slack but github when I go to configure, I have already given sentry permission on the US instance and then I doesn't seem to be able to also grant permissions to the EU instance. |
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I have opened #68780 |
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Got EA and created new org in EU. If I change the client dsn to old US one, client monitoring works again. Ps. we are using the same org slug as previously in US (renamed US one before creating EU) |
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Tried also with totally new slug, had no effect, so not related to that at least. |
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Created an issue: |
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Update: We’re targeting GA by April 16. If you’d like to get access earlier, please use our early access form to sign up and we'll onboard you before the GA. |
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Our new data storage location in Germany is now generally available (GA). This allows all Sentry organizations— including those on our free Developer plan— to host their data in the EU or in the US. To learn more, see our FAQ and our docs. Here's a blog about the architecture and design choices we made along the way : A $3,000,000 Dropdown This is a significant milestone for Sentry and we’re excited to bring this critical capability to serve our EU users better. Thank you all for your support and feedback over the past months! Feedback or questions? Please use this Github discussion or reach out to us with on Discord. |
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Can you please confirm that there is no way to migrate existing accounts (older ones) to EU region (as in, without recreation)? Thx |
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correct. we already migrated and it took us 1,5 business days to set up everything again. painful, but at least our GDPR team is happy in the end. |
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@joaocc : There isn't a mechanism to migrate an existing org to the EU region - you'll have to recreate it. |
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Is the expectation that we open a new subscription on the EU instance even if our US subscription is still running for several months? Or is there some process by which we can at least get a discount in such cases or better yet move the subscription? |
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@lsmith77 : Yes, you can transfer your subscription to the your new EU org. We’ll cancel your subscription plan for your US organization and apply any remaining credit to your new EU org. To transfer your subscription:
We'll be documenting this on our Help Center. Updated: See Help Center article Can I transfer my US Region Sentry subscription to the EU Region? |
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Help Center article on transferring subscription from your US org to your new EU org : Can I transfer my US Region Sentry subscription to the EU Region? |
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Hi Gautham- Looks like this was sent via automation on behalf of Cale, but
he's no longer with Hashicorp. However, I'm cc'ing Nic (product manager for
data residency) to weigh in on Sentry's value for our Europe customers. If
needed, perhaps the two of you can connect about this.
Bryan
…On Mon, Oct 7, 2024 at 7:24 AM 'sandstrom' via Departed - Cale Dancho < ***@***.***> wrote:
@gauthamcs <https://github.com/gauthamcs> Just checking in here, any
updates on a legal entity in the EU?
For many larger customers of ours, this is a deal-breaker and we'd have to
disable bug-tracking for them.
Also, support for a transfer from US to EU would be great.
For us, it would be fine if we could just transfer all the settings and
projects, if the data would 'remain' in the US for a while that would be
fine.
I think we'd even be fine with a 'hard break', i.e. that we just lost all
data in the US when the projects were transferred to the EU (though that's
less desirable for sure).
Smaller data loss of a few hours would be totally fine.
—
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@gauthamcs Is there any plan to support in place change of data residency location instead of creating new org and transferring data to new org? |
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and others
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Our EU instance is generally available!
Our new data storage location in Germany is now generally available (GA). This allows all Sentry organizations— including those on our free Developer plan— to host their data in the EU or in the US.
To learn more, see our FAQ and our docs.
Here's a blog about the architecture and design choices we made along the way : A $3,000,000 Dropdown
This is a significant milestone for Sentry and we’re excited to bring this critical capability to serve our EU users better. Thank you all for your support and feedback over the past months!
Feedback or questions? Please use this Github discussion or reach out to us with on Discord.
We’ve started onboarding customers who signed for our EA on Mar 21.
If you signed up for EA, you’ll receive an email with onboarding instructions.
If you've not received an email yet, appreciate your patience for just a little longer! We’ve had an overwhelming response for the EA and we’re doing a phased rollout over the coming week.
We'll update here when we complete EA rollout. If you haven't received an email by then, please write to us at feedback-data-residency@sentry.io.
We’re targeting GA by April 11.
Once again, thank you all for your support and patience during this journey.
We're excited to bring you all this new capability!
[Updated 18 Mar 2024]
We'll be starting EA this week and GA has moved to late March.
We're tracking toward an EA rollout starting Mar 21, 2024. (EA rollout will likely take 3-4 business days)
GA is slated for Mar 28, 2024
[Updated 26 Feb 2024]
We're real close now...
We're tracking toward an EA rollout starting Feb 29, 2024. (EA rollout will likely take 3-4 business days)
GA is slated for Mar 18, 2024
[Updated 14 Feb 2024]
We're still in the homestretch...
EA rollout will start Feb 27, 2024
GA is slated for the week of Mar 4, 2024
[Updated 26 Jan 2024]
We're in the homestretch!
EA rollout will start Jan 31, 2024
GA is slated for the week of Feb 12, 2024
[Updated 05 Dec 2023]
Early access (EA) rollout for EU data residency has been delayed by a month. We're making performance and resilience improvements based on feedback from our beta cohort.
EA will start in mid-January 2024 Sign up here for early access
GA is slated for late January 2024
[Updated: 21 Nov 2023]
Early access (EA) rollout for EU data residency will start in early December Sign up here for early access.
We're targeting general availability (GA) in mid-December.
Read more about what we built on our engineering blog : A $3,000,000 Dropdown
[Updated: 9 Oct 2023]
Early access (EA) rollout for EU data residency will start
November 6, 2023in early December Sign up here for early access.We're targeting general availability (GA) in December.
[Updated: 22 Sep 2023]
We’re excited to share indicative timelines for the EU data residency rollout!
At this time, we’re targeting production rollout of EU data residency starting
mid-OctoberNovember 6, 2023 with our early access (EA) program followed by general availability (GA) inNovemberDecember.The EA will be fully functional and ready for production workloads. We will onboard customers starting the week of October 16. If you’d like to join the waitlist for early access, please sign up using this link.
We'll share further updates here and we're looking forward to any feedback. Please use this discussion thread or write to us at feedback-data-residency@sentry.io.
Support for EU data residency has been a long standing request from our users and we’re happy to share an update on this : we will be launching an EU region later this year!
While Sentry is already compliant with data protection laws and regulations applicable to its service including GDPR, this capability allows users with European data residency requirements to store their data in Europe.
Here’re some high-level details on what we’re building.
What data will be stored in the EU?
When creating a Sentry organization, customers will have the option of choosing either the US or the EU as a region for that organization. Once a region is chosen, the following data will only be stored within the selected region:
What data will be stored in the US?
For all organizations, the following data will be stored in the US:
Additionally, metadata that allows Sentry to locate which region an Organization is located in, and which Organizations a User belongs to will be replicated out of the Organization’s region to facilitate login, and backwards compatible APIs.
Will EU data residency be available on all Sentry plans?
All plans (including our free Developer plan) will allow an Organization to be created in the EU region.
Where in the EU will Sentry be hosting its data?
Our primary hosting site will be in Frankfurt, Germany. Sentry EU data at rest will remain in the EU.
Can I move my existing organization to the EU region?
We will not have this capability at launch. This is on our backlog but we do not have a timeline at this point.
When is this launching?
We’re working toward general availability in late 2023. We’ll share updates on this discussion.
We want to hear from you!
This is a significant milestone for Sentry and we’re excited to bring this critical capability to serve our EU users better. We’d love to hear from you and share any further context on this. Please use this discussion thread or write to us at support@sentry.io.
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