Research and Discovery Overview

At Code for America, we seek to understand the beliefs, needs, and values of people to create a foundation for innovative and life-changing products and services.

Research & Discovery is fundamental to developing government services that better and more equitably meet the needs of communities. Raising the bar on research raises the bar on quality and effectiveness for everything we seek to do

Our research seeks to inspire action against real world problems facing humans. We believe that the best-planned, most insightful research is worth little if the problems it finds are never addressed, or the opportunities it reveals go unrealized.

For Lucky Parking, our research approach is:

• humble
• comfortable with uncertainty
• swift
• actionable

Research --> Test --> Build --> Test --> Learn --> Repeat

From interviews and in-person observations at the start of a project, to creating journey maps that describe needs and pain points, all the way through to usability testing, qualitative research ensures that we build the right thing at the right time for the people who need it most

The purpose of this section is to function as an up to date repository of all of Lucky Parking's research so that anyone can access our:

• raw data
• knowledge
• institutional knowledge, and
• key insights

Additionally, this will reduce the time it takes for new team members to get up to speed.

Ref: Research and Discovery at Code for America