magento 2.3 Design Configuration > Global page keep loading #19549

andy17612 · 2018-12-04T16:59:29Z

Preconditions (*)

magento 2.3.0
php 71
mysql 5.7

Steps to reproduce (*)

Open Admin Panel.
Chose "Content"
Chose "Design" ==> "Configuration"
After Design Configuration page loaded, then choose "Global" and click "Edit"

Expected result (*)

Ussually on Global Design Configuration, we can upload Logo, email logo, and icon for homepage.

Actual result (*)

It is freeze nothing happened. Only loading never ending. Even you refresh the page cannot succesfully loaded to show you some dialog for header, email or icon logo. Like this screenshot.
same with Magento 2.3 Unable to Open Admin Panel for Design Configuration to Upload Logo #19486 but i think is not theme issue.
Main Website and Main Website Store are working, just Global are not working

This is Global page message. please help, thank you!

file-uploader.min.js:1 Uncaught ReferenceError: Base64 is not defined
    at UiClass.processFile (file-uploader.min.js:1)
    at Array.map (<anonymous>)
    at UiClass.setInitialValue (file-uploader.min.js:1)
    at UiClass.initialize (abstract.min.js:1)
    at UiClass.initialize (wrapper.min.js:3)
    at new UiClass (class.min.js:3)
    at Object.initComponent (layout.min.js:8)
    at fire (jquery.min.js:212)
    at Object.fireWith [as resolveWith] (jquery.min.js:218)
    at Object.deferred.(/index.php/admin/theme/design_config/edit/scope/default/key/3d098cdba6b78b5b34afeb20d3e1f3d052972a2b3b29bc3d63761/anonymous function) (http://www.domain.com/pub/static/version154399332/adminhtml/Magento/backend/en_US/jquery.min.js:220:56)

The text was updated successfully, but these errors were encountered:

magento-engcom-team · 2018-12-04T16:59:32Z

Hi @andy17612. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

Summary of the issue
Information on your environment
Steps to reproduce
Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me $VERSION instance

where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop).
For more details, please, review the Magento Contributor Assistant documentation.

@andy17612 do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

yes
no

andy17612 · 2018-12-05T07:47:12Z

@magento-engcom-team from 2.2.6 upgrade to 2.3 after getting this problem, is not a new 2.3.

magento-engcom-team · 2018-12-05T07:47:37Z

Hi @engcom-backlog-nazar. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
Details
If the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.
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3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.
4. Verify that the issue is reproducible on 2.3-develop branch
Details
- Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
- If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
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5. Verify that the issue is reproducible on 2.2-develop branch.
Details
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6. Add label Issue: Confirmed once verification is complete.
7. Make sure that automatic system confirms that report has been added to the backlog.

andy17612 · 2018-12-05T07:53:02Z

@magento-engcom-team Main Website and Main Website Store are working, just Global are not working

ghost · 2018-12-05T07:56:48Z

Hi @andy17612 thank you for you report, this issue has already fixed in 2.3-develop branch and will be available on 2.3.1 release.

jurpro · 2018-12-05T08:37:13Z

@engcom-backlog-nazar how to fix? we need change logo from developer theme logo to my own logo. Meanwhile, my web still use dev logo. Is there any change file? Where I will find the fix?

ghost · 2018-12-05T08:38:54Z

@andy17612 #18851

boostify-pro · 2018-12-05T08:41:08Z

Having same problem here, any solution please

andy17612 · 2018-12-05T08:51:38Z

@socix file in there,but i'm testing too #18851 c96b8af#diff-5a423cde3ac7f2aed85a0994b5597827L54

andy17612 · 2018-12-05T11:05:48Z

@engcom-backlog-nazar #18851 c96b8af#diff-5a423cde3ac7f2aed85a0994b5597827L54 I tried this file but when you Transactional email >upload logo > not showing.

laquo · 2018-12-05T19:48:16Z

Same problem here. Tried c96b8af#diff-5a423cde3ac7f2aed85a0994b5597827L54
After that i've also tried to select logo from gallery. It appears in the uploader block, but anyway cause an error "header_logo_src does not contain field 'file'" after i tried to save it

woshka · 2018-12-12T06:51:59Z

same issue
how to fix this?

mikeguy · 2018-12-14T03:44:17Z

Same issue here. No fix for this yet?

afavata · 2018-12-14T11:59:45Z

Just upgraded to 2.3 and Design Configuration - Global or View page do keep loading infinitively. Website Page does work properly.
Is there a patch to quickly resolve this issue???
Thanks

michelecanal · 2018-12-14T12:22:53Z

Look at andy17612 solution

boostify-pro · 2018-12-14T13:37:24Z

Open those files

> /vendor/magento/module-email/view/adminhtml/ui_component/design_config_form.xml
> /vendor/magento/module-catalog/view/adminhtml/ui_component/design_config_form.xml
> /vendor/magento/module-backend/view/adminhtml/ui_component/design_config_form.xml
> /vendor/magento/module-swatches/view/adminhtml/ui_component/design_config_form.xml
> /vendor/magento/module-theme/view/adminhtml/ui_component/design_config_form.xml

search for

formElement="fileUploader"

replace with

formElement="imageUploader"
in all files

clear cache and reload.

mikeguy · 2018-12-14T14:31:48Z

Actually now I can't access the Design Configuration - Global View page as well just like @afavata. It sits there spinning that icon like something's loading but it's just stuck.

@socix didn't try your suggestion as it seems the issue is different, page just doesn't load^
@michelecanal same, seems I have a different issue really.

I can't find something relating to this.

measureddesigns · 2018-12-14T14:39:59Z

Having exactly the same issue on 2.3.0, so can't change the theme. Spinner never goes away. Base64 is not defined - file-uploader.js

mikeguy · 2018-12-14T14:57:38Z

@engcom-backlog-nazar seems this issue is trending.

ghost · 2018-12-14T15:02:34Z

@mikeguy this will be available on 2.3.1 release. and already fixed in 2.3-dev.

mikeguy · 2018-12-14T15:04:38Z

@engcom-backlog-nazar thank you for super fast response.
I take it no workaround until then?

ghost · 2018-12-14T15:10:38Z

@andy17612 this bug not fixed yet ( -> #19581

ghost · 2018-12-14T15:15:09Z

@mikeguy seems like no :(

boostify-pro · 2018-12-14T16:42:06Z

@mikeguy I had the same problem and this was the right solution
Once you make those changes you’ll be able to access the page again

_{Sent with GitHawk}

webcitz · 2018-12-15T07:07:06Z

@socix is correct, but you might find and need to update 3 instances of fileUploader in the 2nd file and 2 instances of fileUploader in the 5th file.

evagabond · 2018-12-17T16:26:09Z

@socix worked for me. Thanks mate!

whitworthprints · 2019-01-16T10:44:52Z

this worked for me - but setup:di:compile no longer returns cleanly

	Invalid ExtensionInterface for nonexistent class Interface in file /var/www/vhosts/DOMAIN/app/code/Magento/TestModuleExtensionAttributes/Api/Data/FakeExtensibleTwoInterface.php

woshka · 2019-01-16T10:53:05Z

delete these directories
var/cache
var/page_cache
var/view_preprocessed
then di compile

whitworthprints · 2019-01-16T11:05:55Z

Same :(

[magento2@server var]$ rm -rf cache page_cache view_preprocessed
[magento2@server var]$ cd ..
[magento2@server DOMAIN]$ bin/magento setup:di:compile
Compilation was started.
Interception cache generation... 6/7 [========================>---] 85% 46 secs 405.0 MiBErrors during configuration scanning:
int
Invalid ExtensionInterface for nonexistent class Interface in file /var/www/vhosts/DOMAIN/app/code/Magento/TestModuleExtensionAttributes/Api/Data/FakeExtensibleTwoInterface.php
Total Errors Count: 1

In Log.php line 92:

Error during compilation

setup:di:compile

woshka · 2019-01-16T11:46:33Z

there has been some Unit test Php codes that are generated in your app/code/Magento in
/var/www/vhosts/DOMAIN/app/code/Magento/
get rid of all of them safly
backup the directory before that
compile again after removal
thx

whitworthprints · 2019-01-16T12:54:48Z

Thanks that enabled me to run a successful compile, and put it back to production mode, but sadly the issue i was having is back again, which this appeared to fix (adding products to basket with a custom picture is back again - in both production and developer mode), it just seems to refresh the screen when you click add to cart and nothing gets added :(
I may have to just wait till 2.3.1 is released and see how that goes :(

woshka · 2019-01-16T13:03:14Z

there has been no problem of such there seems to be some other issues you may facing
please test your website Client side errors by pressing Shift + CTRL + I and see if there are any errors

whitworthprints · 2019-01-16T13:10:37Z

Im seeing this in the console after the add to cart refreshs screen?

jquery.js:10208 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

woshka · 2019-01-16T13:35:39Z

then it is a client side issue that does not has any thing to do with magento 2.3.0
you should fix your JS issue

whitworthprints · 2019-01-16T13:39:39Z

Version 71.0.3578.98 (Official Build) (64-bit)
the latest version of chrome, no updates available - so how would one look into fixing something to do with a browser?

simonmaass · 2019-01-31T12:58:42Z

@socix i did as suggested... i get the following JS error:

file-uploader.js:173 Uncaught ReferenceError: Base64 is not defined
at UiClass.processFile (file-uploader.js:173)
at Array.map ()
at UiClass.setInitialValue (file-uploader.js:78)
at UiClass.initialize (abstract.js:77)
at UiClass.initialize (wrapper.js:109)
at new UiClass (class.js:49)
at Object.initComponent (layout.js:137)
at fire (jquery.js:3232)
at Object.fireWith [as resolveWith] (jquery.js:3362)
at Object.deferred.(/admin/theme/design_config/edit/scope/stores/scope_id/1/key/28725cf24260870dc3061e4cdc1c1b3b34f5405c043832ee44fa9fbc5cace383/anonymous function) (https://d3r70qgxuk5xcb.cloudfront.net/adminhtml/meevo/admin/en_US/jquery.js:3461:37)

ghost · 2019-01-31T13:02:08Z

@simonmaass #19988 this will fix your issue.

Zyles · 2019-02-06T11:53:15Z

Link to solution? Need a workaround right now.

Nazar65 · 2019-02-06T11:57:51Z

@Zyles try this -> https://github.com/magento/magento2/pull/18851/files

oliverf72 · 2019-02-08T10:57:56Z

@Nazar65 there is no folder /app/code/Magento... ?!

Nazar65 · 2019-02-08T11:05:39Z

@oliverf72 if you have a composer installation they must be like that vendor/magento/module-theme/view/adminhtml/ui_component/design_config_form.xml

oliverf72 · 2019-02-08T12:29:05Z

@Nazar65 perfect, solved my issue...thanks a lot...

R-K-Shrivastaw · 2019-03-05T08:14:30Z

I am having the same error in my development magento. Cant upload the logo. If anyone knows how to fix it, please help me.

Fix a bug where you can't upload an icon. Same issue with magento/magento2#19549 (comment)

Prasad2706 · 2019-04-11T13:10:14Z

imageUploader

@socix
solution not work for me :(
magento version 2.3.0

simonmaass · 2019-04-11T13:11:25Z

this is fixed in 2.3.1...

Prasad2706 · 2019-04-12T06:56:14Z

this is fixed in 2.3.1...

but we need to work on 2.3 cant upgrade to 2.3.1

simonmaass · 2019-04-12T09:42:04Z

this is the patch we applied for 2.3.0
gh_18851_design_icon.zip

bheindl · 2019-04-23T11:53:48Z

I'm not sure if changing input type from fileUploader to imageUploader solves the basic issue. When I look at the error message and the code, the problem is, that "Base64"-Method from lib/web/mage/adminhtml/tools.js is not available in global scope.
I can reproduce this issue, when I activate 'dev/js/enable_js_bundling' and 'dev/js/minify_files' and then compile the static content. Tools.js is somehow compiled into a bundle.js but the "Base64" function is not available in global scope anymore (and any other function from tools.js is also missing in global scope)

Nazar65 · 2019-04-23T11:56:14Z

@bheindl #19988

visahardik · 2019-04-30T06:00:29Z

Open those files

> /vendor/magento/module-email/view/adminhtml/ui_component/design_config_form.xml
> /vendor/magento/module-catalog/view/adminhtml/ui_component/design_config_form.xml
> /vendor/magento/module-backend/view/adminhtml/ui_component/design_config_form.xml
> /vendor/magento/module-swatches/view/adminhtml/ui_component/design_config_form.xml
> /vendor/magento/module-theme/view/adminhtml/ui_component/design_config_form.xml

search for

formElement="fileUploader"

replace with

formElement="imageUploader"
in all files

clear cache and reload.

vendor/magento/module-email/view/adminhtml/ui_component/design_config_form.xml

you have to change this file.

bassmo · 2019-05-24T11:12:50Z

there has been some Unit test Php codes that are generated in your app/code/Magento in
/var/www/vhosts/DOMAIN/app/code/Magento/
get rid of all of them safly
backup the directory before that
compile again after removal
thx

What does "get rid of them safely" mean? Removing the entire directory causes a whole load of errors.

LiamKarlMitchell · 2019-10-09T04:02:26Z

So I ran this as mentioned above on a Magento 2.3.0 (that was upgraded from a prior one somehow) appears to fix it.

sed -i 's/formElement="fileUploader"/formElement="imageUploader"/g' vendor/magento/module-email/view/adminhtml/ui_component/design_config_form.xml
sed -i 's/formElement="fileUploader"/formElement="imageUploader"/g' vendor/magento/module-catalog/view/adminhtml/ui_component/design_config_form.xml
sed -i 's/formElement="fileUploader"/formElement="imageUploader"/g' vendor/magento/module-backend/view/adminhtml/ui_component/design_config_form.xml
sed -i 's/formElement="fileUploader"/formElement="imageUploader"/g' vendor/magento/module-swatches/view/adminhtml/ui_component/design_config_form.xml
sed -i 's/formElement="fileUploader"/formElement="imageUploader"/g' vendor/magento/module-theme/view/adminhtml/ui_component/design_config_form.xml
bin/magento cache:flush

magento-engcom-team added the Issue: Format is valid Gate 1 Passed. Automatic verification of issue format passed label Dec 4, 2018

ghost self-assigned this Dec 5, 2018

ghost closed this as completed Dec 5, 2018

andy17612 mentioned this issue Dec 5, 2018

Magento 2.3 Unable to Open Admin Panel for Design Configuration to Upload Logo #19486

Closed

ghost mentioned this issue Feb 6, 2019

Infinite spinner loading when editing theme configuration #21016

Closed

laurnts pushed a commit to laurnts/magento2-productAttachment that referenced this issue Mar 8, 2019

Fix Image

6a26085

Fix a bug where you can't upload an icon. Same issue with magento/magento2#19549 (comment)

laurnts mentioned this issue Mar 8, 2019

Fix Image mageprince/magento2-productAttachment#57

Merged

This issue was closed.

magento 2.3 Design Configuration > Global page keep loading #19549

magento 2.3 Design Configuration > Global page keep loading #19549

Comments

andy17612 commented Dec 4, 2018 • edited Loading

Preconditions (*)

Steps to reproduce (*)

Expected result (*)

Actual result (*)

magento-engcom-team commented Dec 4, 2018 • edited by kolaente Loading

andy17612 commented Dec 5, 2018 • edited Loading

magento-engcom-team commented Dec 5, 2018

andy17612 commented Dec 5, 2018

ghost commented Dec 5, 2018

jurpro commented Dec 5, 2018

ghost commented Dec 5, 2018

boostify-pro commented Dec 5, 2018

andy17612 commented Dec 5, 2018 • edited Loading

andy17612 commented Dec 5, 2018

laquo commented Dec 5, 2018

woshka commented Dec 12, 2018

mikeguy commented Dec 14, 2018

afavata commented Dec 14, 2018 • edited Loading

michelecanal commented Dec 14, 2018

boostify-pro commented Dec 14, 2018

mikeguy commented Dec 14, 2018

measureddesigns commented Dec 14, 2018 • edited Loading

mikeguy commented Dec 14, 2018

ghost commented Dec 14, 2018

mikeguy commented Dec 14, 2018

ghost commented Dec 14, 2018

ghost commented Dec 14, 2018

boostify-pro commented Dec 14, 2018

webcitz commented Dec 15, 2018

evagabond commented Dec 17, 2018

whitworthprints commented Jan 16, 2019

woshka commented Jan 16, 2019

whitworthprints commented Jan 16, 2019

woshka commented Jan 16, 2019

whitworthprints commented Jan 16, 2019

woshka commented Jan 16, 2019

whitworthprints commented Jan 16, 2019

woshka commented Jan 16, 2019

whitworthprints commented Jan 16, 2019

simonmaass commented Jan 31, 2019

ghost commented Jan 31, 2019

Zyles commented Feb 6, 2019

Nazar65 commented Feb 6, 2019

oliverf72 commented Feb 8, 2019

Nazar65 commented Feb 8, 2019 • edited Loading

oliverf72 commented Feb 8, 2019

R-K-Shrivastaw commented Mar 5, 2019

Prasad2706 commented Apr 11, 2019 • edited Loading

simonmaass commented Apr 11, 2019

Prasad2706 commented Apr 12, 2019

simonmaass commented Apr 12, 2019 • edited Loading

bheindl commented Apr 23, 2019

Nazar65 commented Apr 23, 2019

visahardik commented Apr 30, 2019

bassmo commented May 24, 2019

LiamKarlMitchell commented Oct 9, 2019

andy17612 commented Dec 4, 2018 •

edited

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magento-engcom-team commented Dec 4, 2018 •

edited by kolaente

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andy17612 commented Dec 5, 2018 •

edited

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andy17612 commented Dec 5, 2018 •

edited

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afavata commented Dec 14, 2018 •

edited

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measureddesigns commented Dec 14, 2018 •

edited

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Nazar65 commented Feb 8, 2019 •

edited

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Prasad2706 commented Apr 11, 2019 •

edited

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simonmaass commented Apr 12, 2019 •

edited

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