Tickets

Even though app's main focus is to track your day from work-log perspective, It's essential to find tickets you're working on fast.

There are a couple of ways for finding tickets. This document will help you out to use some of those tools.

And here is how 'Ticket search' screen looks like:

Binding tickets

Pasting ticket code

The easiest way to map a ticket to a work-log is to type in it's code. For ex.: DEV-111, DEV-222.

Same thing works, if you would paste a link from JIRA as well. It would find a ticket code automatically from a provided link.

Using search

Another way is to find the tickets using 'search' function

• Create / Open work-log
• Press on 'Magnifying glass' to open ticket search screen
• Here you'll find all the tickets that you're associated with
• Find a ticket you're working on and double click on it
• Selected ticket code will be associated with the work-log

Narrowing the search

• There are couple of ways to narrow down the ticket you're looking for
  • Add search term what you're looking for
  • Filter by selecting project you're looking in

Ticket filter

• Too many tickets to choose from? Add a filter what you're looking at by:
  • Open 'Ticket search' screen
  • Press on 'Filter'
  • Select ticket statuses you want to see
  • Select if you want to see tickets that you're assigned / reported / watching
  • Press 'Save and exit'

Troubleshooting

• Created a ticket but cannot find it in the list ?

  • Press 'Refresh' to synchronize with JIRA

• Still can't find the ticket ?

  • Check if you're not filtering out the ticket status
  • Check if you're assigned / reported / watching a ticket (and not filtering it out)

Short-cuts

App is designed to speed up by using shortcuts, here are a couple of them when using 'Ticket search' screen

• 'Cmd + f' or 'Ctrl + f' will open 'Ticket search' if you're in 'Log details'
• 'Tab' or 'Shift + Tab' will focus on next / prev important input
  • Ex.: If you're in 'search term' input, 'Tab' would focus on 'ticket list'
  • Ex 2.: If you're in 'search term' input, 'Shift + Tab' would focus 'project selection' input.
  • Ex 3.: If you're selecting 'project selection', you can type in project key letters to focus it faster
• When focused on 'ticket list', 'Cmd + Enter' or 'Ctrl + Enter' would select the ticket

Recent tickets

Most of the time you'll probably be working on similar tickets through the whole day. The easiest way to find such a ticket is:

• Open 'Log details'
• Focus on 'ticket code' input
• A list of recently used tickets is displayed
• To select it, double click or after selection with keyboard 'Cmd + Enter' / 'Ctrl + enter'