Typical problems

Black console window / Registration doesn't work

• Close CMD/console window
• Close all Office applications
• Open task manager and make sure no PowerPoint process is running, otherwise terminate it
• Try running installer\install.bat again

Addin doesn't load / show up

• Unregister via installer\uninstall.bat
• Register again via installer\install.bat
• Check if BKT is available and active in Options -> Addins -> COM-Addins

Addin still doesn't load / is disabled

• Office disables Addins that crashed before
• Go to Options > Add-Ins > Select "Disabled Items" > Click Go > Remove BKT from dialog
• Alternatively, open regedit and go to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\powerpoint\Resiliency\DisabledItems and remove all entries referring to BKT.

Import or loading errors

• Delete all cache files in resources\cache
• Delete all settings files in resources\settings
• Delete config.txt in main BKT folder (make backup before!)
• Unregister via installer\uninstall.bat
• Register again via installer\install.bat

No addin in Excel, Word, Outlook, Visio

• Excel + Visio:
  • Activate addin via Options -> Addins -> COM-Addins
  • Make sure according feature folders are installed in config.txt (e.g. bkt_visio, bkt_excel)
  • Alternatively: Just check the according toolbar during the setup process
• Word + Outlook:
  • BKT framework also prepared for Word and Outlook, but currently no toolbars available