[FIX] Keeps the agent in the room after accepting a new Omnichannel request #16787
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rodrigok
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Mar 19, 2020
sampaiodiego
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…/react-root * 'develop' of github.com:RocketChat/Rocket.Chat: (76 commits) Regression: Fix issue with opening rooms (#17028) Group DM improvements [NEW] Sort channel directory listing by latest message (#16604) [FIX] Wrong message count statistics in Admin info page (#16680) Fix: 2FA DDP method not getting code on API call that doesn’t requires 2FA (#16998) [NEW] Direct message between multiple users (#16761) Bump version to 3.0.7 Regression: Remove deprecated Omnichannel setting used to fetch the queue data through subscription (#17017) Regression: Remove deprecated Omnichannel setting used to fetch the queue data through subscription (#17017) Bump version to 3.0.6 [Regression] Replace the Omnichannel queue model observe with Stream (#16999) [FIX] Keeps the agent in the room after accepting a new Omnichannel request (#16787) [Regression] Replace the Omnichannel queue model observe with Stream (#16999) [NEW] Engagement Dashboard (#16960) Fix StreamCast info (#16995) [IMPROVE] Ability to change offline message button link on emails notifications (#16784) Bump version to 3.0.5 [FIX] Race conditions on/before login (#16989) [FIX] Race conditions on/before login (#16989) Fix: StreamCast was not working correctly (#16983) ...
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Currently, when an agent takes a new omnichannel request(
Manual Selectionrouting method), the agent is redirected from theroompreview tohometemplate, which makes a bad user experience.To fix this wrong behavior, an agent will be redirected to the
hometemplate just in case they are no longer allowed to access the room, for instance, when another agent takes the chat.