Rewards ad earnings claim CAPTCHA cannot be completed (starting April 2022)

[johngilbert2000]

Just ran into this same issue from 2018, which is closed:
#1350

Description

I can't claim brave rewards, as the captcha keeps failing. I disabled all extensions. Tried two different monitors (22" and 14"). Zooming in and out doesn't affect the pop up, but I tried it anyway. Resolution is 1920x1080, with no additional scaling on Ubuntu 20.04.

Steps to Reproduce

1. Install Brave Beta
2. Navigate to Brave Rewards
3. Attempt to claim token grant.

Actual result:

"Hmm… Not Quite. Try Again." message gets displayed every time.

Expected result:

I get my rewards.

Reproduces how often:

Every time.

Brave version (brave://version info)

Brave | 1.37.111 Chromium: 100.0.4896.79 (Official Build) (64-bit)
-- | --
Revision | 8fb749dcab8700c24213791969e59deb72fee36f-refs/branch-heads/4896@{#1015}
OS | Linux
JavaScript | V8 10.0.139.9
User Agent | Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.79 Safari/537.36

Miscellaneous Information:

References:

#1350

https://community.brave.com/t/cant-claim-tokens-due-to-prove-youre-human-bug/101361

https://www.reddit.com/r/brave/comments/q7vn61/cant_prove_im_human_to_claim_my_ads_rewards/

https://community.brave.com/t/can-t-claim-tokens-due-to-prove-you-re-human-bug-again-accidently-put-the-wrong-gif-on-my-other-one-sorry/289555

https://community.brave.com/t/prove-that-human-fails/288713

https://www.reddit.com/r/brave/comments/q3hd1v/verify_you_are_human_drag_brave_triangle/

[Miyayes]

In the meantime, try 150% or 125%, etc. scaling factors to see if they work. We are taking another look at it to see if we can roll another round of improvements to the captcha's reliability.

[Miyayes]

+1 https://www.reddit.com/r/BATProject/comments/tvcjtw/weekly_bat_discussion_thread/i3xopgy/?context=3

[Miyayes]

It looks like this may have been due to an upstream change in Chromium https://chromium-review.googlesource.com/c/chromium/src/+/3451334

[zenparsing]

Great find @Miyayes

[Miyayes]

Great find @Miyayes

Credit to Emerick :)

[kjozwiak]

The above requires 1.38.106 or higher for 1.38.x verification 👍

[LaurenWags]

@brave/legacy_qa added QA/Test-All-Platforms per brave/brave-core#13072 (comment)

[GeetaSarvadnya]

Verification PASSED on

Brave | 1.38.107 Chromium: 101.0.4951.41 (Official Build) (64-bit)
-- | --
Revision | 93c720db8323b3ec10d056025ab95c23a31997c9-refs/branch-heads/4951@{#904}
OS | Windows 10 Version 21H2 (Build 19044.1645)

Scaling	Example	Example	Example	Example	Example

Scaling	Example	Example	Example	Example	Example

Scaling	Example	Example	Example	Example	Example

[LaurenWags]

Verified with

Brave | 1.38.107 Chromium: 101.0.4951.41 (Official Build) (x86_64)
-- | --
Revision | 93c720db8323b3ec10d056025ab95c23a31997c9-refs/branch-heads/4951@{#904}
OS | macOS Version 12.3.1 (Build 21E258)

Scaling	Example	Example	Example	Example	Example

[btlechowski]

Verification passed on

Brave	1.38.107 Chromium: 101.0.4951.41 (Official Build) (64-bit)
Revision	93c720db8323b3ec10d056025ab95c23a31997c9-refs/branch-heads/4951@{#904}
OS	Ubuntu 18.04 LTS

Verified test plan from brave/brave-core#13072

Scaling 100%

Scaling 150%

Scaling 200%