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[NEW] Add the ability to send Livechat offline messages to a channel #17442

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renatobecker
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@renatobecker renatobecker commented Apr 27, 2020

CLOSES RocketChat/feature-requests#239

If activated, this feature will send the Livechat offline messages to a channel. There are two options to set up this feature:

  • Send all offline messages to a global channel(Admin -> Omnichannel -> Livechat)

Screen Shot 2020-04-27 at 09 45 00

  • Set up the channel per department(Open the department's configuration and set the following field:)

Screen Shot 2020-04-27 at 09 47 41

- Add auto-complete to select the offline message channel
- Add translations to the offline message sent
@renatobecker renatobecker merged commit 78c9a31 into develop May 4, 2020
@renatobecker renatobecker deleted the omnichannel/send-livechat-offline-messages-to-channel branch May 4, 2020 21:54
ggazzo added a commit that referenced this pull request May 5, 2020
…n-refactor

* 'develop' of github.com:RocketChat/Rocket.Chat:
  Allow to filter omnichannel analytics dashboards per departments. (#17463)
  [FIX] Uncessary updates on Settings, Roles and Permissions on startup (#17160)
  [NEW] Add the ability to send Livechat offline messages to a channel (#17442)
  [FIX] Federation attachment URL for audio and video files (#16430)
  [NEW] Add Livechat website URL to the offline message e-mail (#17429)
ggazzo added a commit that referenced this pull request May 6, 2020
…/new-threads

* 'develop' of github.com:RocketChat/Rocket.Chat: (42 commits)
  [FIX] Invalid CSS syntax (#17541)
  [NEW] Rewrite admin pages (#17388)
  [FIX] Replace postcss Meteor package (#15929)
  [FIX] Increasing highlight time in 3 seconds (#17540)
  [IMPROVE] Add new webhooks to the Omnichannel integration feature (#17503)
  [BREAK] Remove deprecated Omnichannel Knowledge Base feature (#17387)
  [FIX] Reactions may present empty names of who reacted when using Real Names (#17536)
  Allow to filter omnichannel analytics dashboards per departments. (#17463)
  [FIX] Uncessary updates on Settings, Roles and Permissions on startup (#17160)
  [NEW] Add the ability to send Livechat offline messages to a channel (#17442)
  [FIX] Federation attachment URL for audio and video files (#16430)
  [NEW] Add Livechat website URL to the offline message e-mail (#17429)
  LingoHub based on develop (#17520)
  RegExp improvements suggested by LGTM (#17500)
  [FIX] Replace obsolete X-FRAME-OPTIONS header on Livechat route (#17419)
  [FIX] LDAP login error on Enterprise version (#17497)
  [IMPROVE] [Apps-Engine] App user as the default notifier (#17050)
  [NEW] [Apps-Engine] New Livechat event handlers (#17033)
  [FIX] Change email verification label (#17450)
  Priority system messages were always created (#17479)
  ...
gabriellsh added a commit that referenced this pull request May 6, 2020
…to integrations

* 'admin-refactor' of github.com:RocketChat/Rocket.Chat:
  fix all paddings and mixed content between screens (#17538)
  [IMPROVE] Add new webhooks to the Omnichannel integration feature (#17503)
  [BREAK] Remove deprecated Omnichannel Knowledge Base feature (#17387)
  [FIX] Reactions may present empty names of who reacted when using Real Names (#17536)
  [IMPROVE] Custom sounds refactor (#17485)
  Allow to filter omnichannel analytics dashboards per departments. (#17463)
  [FIX] Uncessary updates on Settings, Roles and Permissions on startup (#17160)
  [NEW] Add the ability to send Livechat offline messages to a channel (#17442)
  [FIX] Federation attachment URL for audio and video files (#16430)
  [NEW] Add Livechat website URL to the offline message e-mail (#17429)
ggazzo added a commit that referenced this pull request May 7, 2020
* 'develop' of github.com:RocketChat/Rocket.Chat:
  Regression: Fix Avatar Url Provider when CDN_PREFIX_ALL is false (#17542)
  [FIX] Invalid CSS syntax (#17541)
  [NEW] Rewrite admin pages (#17388)
  [FIX] Replace postcss Meteor package (#15929)
  [FIX] Increasing highlight time in 3 seconds (#17540)
  [IMPROVE] Add new webhooks to the Omnichannel integration feature (#17503)
  [BREAK] Remove deprecated Omnichannel Knowledge Base feature (#17387)
  [FIX] Reactions may present empty names of who reacted when using Real Names (#17536)
  Allow to filter omnichannel analytics dashboards per departments. (#17463)
  [FIX] Uncessary updates on Settings, Roles and Permissions on startup (#17160)
  [NEW] Add the ability to send Livechat offline messages to a channel (#17442)
  [FIX] Federation attachment URL for audio and video files (#16430)
  [NEW] Add Livechat website URL to the offline message e-mail (#17429)
  LingoHub based on develop (#17520)
  RegExp improvements suggested by LGTM (#17500)
  [FIX] Replace obsolete X-FRAME-OPTIONS header on Livechat route (#17419)
  [FIX] LDAP login error on Enterprise version (#17497)
This was referenced May 28, 2020
@didacroyo
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Hi guys, the feature is there, but it is not working. Not all the private groups are available in the list and when a private group is selected it is seems it is not saved..
I've reported a bug here #17902
Thanks in advance

@renatobecker
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renatobecker commented Jun 13, 2020

Hi guys, the feature is there, but it is not working. Not all the private groups are available in the list and when a private group is selected it is seems it is not saved..
I've reported a bug here #17902
Thanks in advance

We added some fixes on the release 3.3.1. Please, try it again and if you noticed any issue just let me know.

@didacroyo
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Hi, I tried with version 3.3.3 aleady. The details: #17902

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[NEW] Send Livechat offline messages to a channel
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