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[IMPROVE] Add new webhooks to the Omnichannel integration feature #17503

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merged 5 commits into from
May 5, 2020

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@renatobecker renatobecker commented Apr 30, 2020

This PR adds new webhooks(callbacks) to the Omnichannel integration feature(CRM), as displayed below:

  • Send Request on Chat Start
  • Send Request on Chat Taken
  • Send Request on Chat Queued
  • Send Request on forwarding

Screen Shot 2020-04-30 at 18 16 22

Also:
CLOSES #17437
As the closing chat message is a system message, we're now sending this message type among the other chat messages.

@renatobecker renatobecker changed the title [IMPROVE] Add new Webhooks to the Omnichannel integration feature [IMPROVE] Add new webhooks to the Omnichannel integration feature Apr 30, 2020
@rodrigok rodrigok merged commit eef240e into develop May 5, 2020
@rodrigok rodrigok deleted the add-new-omnichannel-webhooks branch May 5, 2020 18:07
ggazzo added a commit that referenced this pull request May 6, 2020
…/new-threads

* 'develop' of github.com:RocketChat/Rocket.Chat: (42 commits)
  [FIX] Invalid CSS syntax (#17541)
  [NEW] Rewrite admin pages (#17388)
  [FIX] Replace postcss Meteor package (#15929)
  [FIX] Increasing highlight time in 3 seconds (#17540)
  [IMPROVE] Add new webhooks to the Omnichannel integration feature (#17503)
  [BREAK] Remove deprecated Omnichannel Knowledge Base feature (#17387)
  [FIX] Reactions may present empty names of who reacted when using Real Names (#17536)
  Allow to filter omnichannel analytics dashboards per departments. (#17463)
  [FIX] Uncessary updates on Settings, Roles and Permissions on startup (#17160)
  [NEW] Add the ability to send Livechat offline messages to a channel (#17442)
  [FIX] Federation attachment URL for audio and video files (#16430)
  [NEW] Add Livechat website URL to the offline message e-mail (#17429)
  LingoHub based on develop (#17520)
  RegExp improvements suggested by LGTM (#17500)
  [FIX] Replace obsolete X-FRAME-OPTIONS header on Livechat route (#17419)
  [FIX] LDAP login error on Enterprise version (#17497)
  [IMPROVE] [Apps-Engine] App user as the default notifier (#17050)
  [NEW] [Apps-Engine] New Livechat event handlers (#17033)
  [FIX] Change email verification label (#17450)
  Priority system messages were always created (#17479)
  ...
gabriellsh added a commit that referenced this pull request May 6, 2020
…to integrations

* 'admin-refactor' of github.com:RocketChat/Rocket.Chat:
  fix all paddings and mixed content between screens (#17538)
  [IMPROVE] Add new webhooks to the Omnichannel integration feature (#17503)
  [BREAK] Remove deprecated Omnichannel Knowledge Base feature (#17387)
  [FIX] Reactions may present empty names of who reacted when using Real Names (#17536)
  [IMPROVE] Custom sounds refactor (#17485)
  Allow to filter omnichannel analytics dashboards per departments. (#17463)
  [FIX] Uncessary updates on Settings, Roles and Permissions on startup (#17160)
  [NEW] Add the ability to send Livechat offline messages to a channel (#17442)
  [FIX] Federation attachment URL for audio and video files (#16430)
  [NEW] Add Livechat website URL to the offline message e-mail (#17429)
ggazzo added a commit that referenced this pull request May 7, 2020
* 'develop' of github.com:RocketChat/Rocket.Chat:
  Regression: Fix Avatar Url Provider when CDN_PREFIX_ALL is false (#17542)
  [FIX] Invalid CSS syntax (#17541)
  [NEW] Rewrite admin pages (#17388)
  [FIX] Replace postcss Meteor package (#15929)
  [FIX] Increasing highlight time in 3 seconds (#17540)
  [IMPROVE] Add new webhooks to the Omnichannel integration feature (#17503)
  [BREAK] Remove deprecated Omnichannel Knowledge Base feature (#17387)
  [FIX] Reactions may present empty names of who reacted when using Real Names (#17536)
  Allow to filter omnichannel analytics dashboards per departments. (#17463)
  [FIX] Uncessary updates on Settings, Roles and Permissions on startup (#17160)
  [NEW] Add the ability to send Livechat offline messages to a channel (#17442)
  [FIX] Federation attachment URL for audio and video files (#16430)
  [NEW] Add Livechat website URL to the offline message e-mail (#17429)
  LingoHub based on develop (#17520)
  RegExp improvements suggested by LGTM (#17500)
  [FIX] Replace obsolete X-FRAME-OPTIONS header on Livechat route (#17419)
  [FIX] LDAP login error on Enterprise version (#17497)
This was referenced May 28, 2020
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Livechat CRM webhook does not include message from admin for "close reason"
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