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How to request support?

João Ribeiro edited this page Jul 14, 2018 · 4 revisions

Before requesting support, you must follow these steps:

1 - In the configuration file set this option:

$nagMapR_Debug = 1;

2 - At the page of NagMap Reborn press the button Debug page:

Debug page button

3 - On the Debug Info page click the download button at the bottom of the page.

Debug page download button

3.1 - If the download does not start, click as right mouse button and select "View source-code", copy and save the data to a txt file.

4 - Send an email to joao_carlos.r@hotmail.com

4.1 - Write in detail the problem you encountered, the more information and details the better.

4.2 - Write in Portuguese, English or Spanish. (As formal as possible)

4.3 - Put the file with the data in attachment.

This way the support process becomes faster.

The Debug Info page was created specifically to help identify issues and improve support, and its use is essential.

Disclaimer

Data received in support requests will never be shared or disclosed. Only questions and problems will be used to feed the NagMap Reborn Knowledge Base (FAQ). Feel free to edit or hide any information that you feel is confidential.


João Carlos.

Veja aqui em Português.