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Get Specific Ticket Details
Sayar Samanta edited this page Aug 28, 2018
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2 revisions
Description : To fetch one particular ticket related details.
- URL : api/v1/helpdesk/ticket
Parameters :
Name | Data Type | Required/Optional | Description |
---|---|---|---|
token |
String | Required | token generated for a user |
api_key |
String | Optional | An alphanumeric code that can be used to authenticate your API calls |
`id | String | Required | Id of the ticket |
HTTP Method : GET
Response Format : JSON
Response : Give all the ticket specific details .In case of any errors, an error message will be returned.
JSON Response Example :
Success Response :
{
"result": {
"dept_id": 1,
"email": "user@gmail.com",
"user_name": "user@gmail.com",
"first_name": "demo",
"last_name": "user",
"id": 114,
"ticket_number": "AAAA-0000-0113",
"user_id": 47,
"priority_id": 1,
"priority_name": "Low",
"dept_name": "Support",
"status_name": "Open",
"sla_name": "Sla 1",
"source_name": "Agent",
"sla": 1,
"status": 1,
"lock_by": 0,
"lock_at": null,
"source": 3,
"isoverdue": 0,
"reopened": 0,
"isanswered": 0,
"is_deleted": 0,
"closed": 0,
"reopened_at": null,
"duedate": "2018-08-23 13:32:01",
"closed_at": null,
"created_at": "2018-08-23 07:32:01",
"updated_at": "2018-08-23 07:32:01",
"priority_color": "#00a65a",
"helptopic_id": 1,
"helptopic_name": "Support query",
"title": "test ticket",
"assignee": null
}
}
Some Common Error :
Error Response : If the token is expired
{
“error":"Token has expired"
}
If the token is not provided
{
"error": "token_not_provided"
}
If the ticket id is not provided
{
"result": {
"ticketid": [
"The ticketid field is required."
]
}
}
Response Description :
Parameter | Description |
---|---|
dept_id | id of the department |
email of the user | |
user_name | user name of the user |
first_name | first name of the user |
last_name | last name of the user |
id | id of the user |
ticket_number | ticket number |
priority_id | id of the priority |
priority_name | name of the priority |
dept_name | name of the department |
status_name | name of the status |
sla_name | name of the sla |
source_name | name of the source |
sla | id of the sla |
status | id of the status |
source | id of the source |
isoverdue | if the ticket is overdue or not |
reopened | if the ticket is reopened or not |
isanswered | if the ticket is answered or not |
is_deleted | if the ticket is deleted or not |
closed | if the ticket is closed or not |
reopened_at | ticket re opened time |
duedate | ticket due date time |
closed_at | ticket closing time |
created_at | ticket creation time |
updated_at | ticket last updated time |
priority_color | priority color |
helptopic_id | id of the help topic |
helptopic_name | name of the helptopic |
title | ticket title |
assignee | name of the assignee |
Did you find it helpful? If not email us on support@faveohelpdesk.com
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