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Server Requirements
The Faveo has a few system requirements.
- Operating System: Linux (RedHat, Fedora, CentOS, Debian, Ubuntu, etc.). We have not yet tested on Windows or Mac OS for production.
- PHP Version: 7.1 or higher.
- MySQL Version: >= 5.x.
- Application server: Apache, Nginx. Make sure pretty url or search engine friendly url are enabled in the web server
Below are the PHP extensions that are required for installing Faveo:
- PHP ioncube Extension
- curl Extension
- ctype Extension
- imap Extension
- mbstring Extension
- openssl Extension
- tokenizer Extension
- zip Extension
- pdo Extension
- mysqli Extension
- bcmath Extension
- iconv Extension
- XML Extension
- json Extension
- fileinfo Extension
These are the major extension we have listed which are usually not enabled or disabled on the server, there might be many other extension or commonly used extension which we have not listed.
If you are unsure whether your server meets these requirements, please check with your host or webmaster before proceeding with the installation.You will need one MySQL database with valid user, password and hostname handy during installation. MySQL user must have FULL privileges on the database. If you are unsure whether you have these details or if the user has sufficient permissions, please consult your host or database admin before proceeding.
Faveo Probe:
Use Faveo probe to test if your server is suitable to install/run Faveo
Link: https://github.com/ladybirdweb/faveo-probe
PS: Faveo probe cannot test if pretty url or search engine friendly url's are enabled on your server
After the server configuration has been done and above listed items are installed and configured you can get started with Faveo installation as listed here
Did you find it helpful? If not email us on support@faveohelpdesk.com
Installation and Upgrade Guide
- GUI Install Wizard
- Manual Install
- CLI Install
- Server Requirements
- Installation with Apache
- Installation with cPanel
- Cron Job or any Job scheduler
- Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
- Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Apache on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
- Migrating Faveo from one server to another
- Configuration of Redis with Faveo
- Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
- Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
- Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
- Faveo Helpdesk Pro Installation on Windows Server 2012 R2
- Install Active Directory Domain Services in Windows Server 2012 R2
- Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script
- Set up automatic backup for Faveo-Helpdesk
Administrator's Guide
- Faveo File Storage
- Change client side theme color
- How to edit or change the footer in faveo
- How to change agent and admin panel Faveo logo link and logo
- Agents
- Departments
- Team
- Priority
- SLA
- Workflow
- Helptopic
- Default Ticket Settings
- Status
- Rating
- Close Ticket Workflow
- Company Settings
- Social Login
- Language
- Security
- Debugging/Logs
- Ban Emails
- Widgets
Agent's Guide
Email Integration
Release & Upgrade Notes
- General Faveo Upgrade Guide Manual
- General Faveo Upgrade Guide Auto
- Upgrade guide to v1.9.2
- Upgrade guide to v1.9.0
- How to update v1.0.7.9 to v1.0.8.0
- Manual Upgrade from v1.0.7.8 to v1.0.7.9
- Faveo Release notes & upgrade guide for V1.0.7.7
- Faveo Release notes & upgrade guide for V1.0.7.5
- Faveo Release notes & upgrade guide for V1.0.7
Known Issues
- The open_basedir restriction in effect
- 404 Not Found
- 500 Internal Server Error
- Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
- Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’
Contribute & Feedback
- Support the community edition
- Contribution Guide
- Faveo Feedback & Customisation
- Help in language translate
Knowledge Base
Third Party Integration
Plugins
API